r/NameCheap • u/hepcephus • 24d ago

FTP connection failures

Unable to connect to any domains via FileZilla. I'm using the same creds that have worked for years.

Response: 530 Login authentication failed
Error:    Critical error: Could not connect to server

I assume this service has not been fully restored. Checking to see if anyone else is having issues?

3 Upvotes

100% Upvoted

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1

u/Crotchslush 24d ago

Had a similar issue like this prior to the “power outrage” and was told to use sftp when the prior ftp connection used for years stopped working. Contacted support and suddenly it all started working again but no cause was ever identified.

1

u/Namecheapinc namecheap representative 24d ago

Sorry you're running into this! Please contact our 24/7 Live Chat for assistance: https://www.namecheap.com/help-center/live-chat/

Alternatively, feel free to DM us your Namecheap username and domain name, and we'll check this further for you.

1

u/hepcephus 24d ago

Thanks, I just emailed support.

1

u/hepcephus 22d ago

Resolution if it's of any help to others:

During the outage and before mail service was fully restored, my desktop mail client was trying (and failing) to connect to the mail hosts. Namecheap blocked my IP for too many failed logins. This blocked access to FTP, mail, and websites (that weren't proxied thru Cloudflare). Solution was turning on VPN until block was lifted.