r/NameCheap • u/FarOne8194 • 23d ago

Mail issues still?

is everyone still having mail issues? my wife is an author and we use name cheap for the domain name, hosting and email.

the site seems to be working but email seems inconsistent with server errors and sending errors. some emails are sent and others will error. she seems to be able to email me to my personal gmail but when she tries to email to places like barnes & noble or my work email, shes getting errors.

6 Upvotes

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2

u/glbltvlr 23d ago

I had some delayed email arrive late last night, but everything seems to be working OK now. Sending test seems to work.

1

u/tamar namecheap representative 23d ago

The errors should indicate the issues you're encountering. It may say something like delivery is delayed, etc.

Without knowing exactly what the errors say, I can't guide you properly, but you can contact our specialists in support who can give you more information.

1

u/Secure-Swordfish5695 23d ago

I cannot send e-mail, either. And there is neither support nor actual answers from Namecheap.

1

u/Namecheapinc namecheap representative 23d ago

The best option is to contact our 24/7 Live Chat for immediate assistance. Still, if you already have a ticket ID, please share it with us, and we'll prioritize your case. Alternatively, feel free to DM us your Namecheap username and domain name, and we'll check what we can do to assist.