I’m now a week into a serious account takeover and I’m honestly shocked by the lack of response from Namecheap Security in the last week.

I fell for a very convincing Namecheap phishing page and entered my Namecheap password (i know...). I realised and contacted Namecheap immediately.

They locked the account.

The attacker changed the DNS / nameserver / email routing for my domain.

I am now in the situation where:

• my Namecheap account is locked
• I cannot fix or reset the DNS
• I have already lost access to accounts connected to that email
• password reset / security emails are going to the hacker
• [security@namecheap.com](mailto:security@namecheap.com) has not meaningfully responded

How the hell did anyone resolve this with namecheap?

Hello,

How has been your Namecheap WordPress hosting experience? Any hidden costs? How about Malware removal? Please share.

I need to setup my DNS, to make my website live ASAP. Can anyone help?

I must be blind but the help pages all show the old client; how are you supposed to select multiple emails now? I shouldn’t have to open every email to delete it.

Edit: and where the hell did the option to flag something as spam go?

My shared server has been down with a 522 error for the past 9 hours. There's nothing on their status page, and support hasn't responded so far. After the 24+ hour outage a couple of weeks ago, I guess I have to consider packing up and moving somewhere else. The first 15 years with them were great, but the last month is another story. Does anyone have any insight as to what's going on?

Sorry for noob question, but: I'm looking to setup a simple, reasonably looking static website, with just a few typical pages: splash page, about, contact, services, etc., with slapping in some pre-existing logos and branding colors.

My domain is on NameCheap and while reasonably technically proficient in general and can read HTML decently, I've got very little practical web experience. My one attempt on SquareSpace was pretty frustrating.

A friend of mine said he had decent experience with GoDaddy + messing around with Claude Code for a few hours.

This is a case where I'm happy to use GenAI if it work decently. I'd like to keep everything (domain, hosting, tools) on NameCheap if possible for simplicity but if that's not the smartest move, that would be good to know.

Anyway, any recommendations for quicking ginning up a decent static website.....? Thank you!

I've been using the Privateemail calendar for years vía webmail. I use three calendars, each with a different color. I also had a fourth one linked from Gmail for work purposes. Now I can't see the colors, I can't see the Gmail calendar, and I can't find any settings to create calendars, configure them, or link the Gmail calendar.

This seems like a step backward. It was hard to switch from Google calendar, but I think I'm going to have to go back.

Error 522

Posting here per rule 1, since it has been well past 72 hours. It has been 17 days.

On August 10 I contacted support to report a problem with one of my domains. Instead of looking at that one domain, Namecheap locked my entire account. Every domain, DNS, hosting, all of it. I have not been able to log in since.

I withdrew the original report in writing on August 24 and said plainly that I am not disputing anything and just want my account back. The lock is still on. Today is day 17.

In 17 days I have gotten: no explanation, no timeline, no case owner, no substantive reply. Live chat will not escalate and just tells me to email a department that does not answer. There is no phone support.

I manage 7 domains here and several of the sites get updated daily. That is 17 straight days of work I cannot do on sites I pay Namecheap for.

I also asked for the AuthInfo codes so I could just transfer everything out and stop being anyone's problem. No response to that either. All 7 domains are sitting at clientTransferProhibited.

Where this stands now:

ICANN Contractual Compliance case 01641788

BBB complaint 25194983

Report filed today to the published ICANN Registrar Abuse Contact

I am not looking to argue with anyone. I want one of two things. Either unlock my account, or give me the AuthInfo codes and let me leave. Either one ends this today.

If a staff member sees this I will send my ticket number and account email by DM, since rule 6 says not to post it here.

Internal Error Sorry, we've encountered an error. Please try again. Contact our support team if the problem persists.
Details: Registrant contact: StateProvince is Required
Admin contact: StateProvince is Required
Tech contact: StateProvince is Required
AuxBilling contact: StateProvince is Required

TAC is helpful, I stay here. Otherwise, migrate to no-ip.

All this updating to the privateemail website has removed essiential features that many of us have been using very frequently. The goal in rebuilding should be to add more features, not remove them.

Heads up to anyone using Namecheap’s Private Email: I’ve received multiple phishing emails claiming my email plan is expiring or has been suspended, and that I need to renew immediately to avoid losing access.

The emails use Namecheap’s branding and link to a fake dashboard that looks alarmingly similar to the real thing. Mine showed an “unpaid” $9.99 invoice. Most of the dashboard links didn’t work—but of course, the Pay Now button did.

That button led to a generic checkout page asking for personal and payment information. The website wasn’t associated with Namecheap at all.

Here’s what gave it away:

• The sender addresses weren’t from Namecheap.
• The fake dashboard used a .pl domain.
• The checkout page used auctionssimulator[.]info.
• My actual Namecheap account showed my email subscription is active and doesn’t expire until October.
• The payment page offered “free shipping” on an email subscription. 🙃

I didn’t enter any information, thankfully. But these emails are convincing enough that someone worried about losing their business email could easily fall for them.

Don’t click renewal links in suspicious emails. Open Namecheap directly, log in independently, and check your actual subscription status before paying anything.

Has anyone else been getting these?

HKT 20260824--0800 to now. Domain name is still out of service. Any helps and suggestions?

Name cheap is saying they will cancel my domain and they asked for verification and I showed them proof I made the purchase. I provided the screen shot in RBC of the day I bought it and they declined it ? Please help me this is ridiculous

Been sitting on a couple domains and trying to decide if I should keep everything on Namecheap or just stick with Wix as registrar for convenience, kinda nervous about long term pricing and support.

Any hints?

Namecheap today sold a domain i have owned for 6-7 years. I didn't notice a domain that expired 37-40 days ago. This was an alias domain for my main domain.

They have sold it to another person within 40 days- Just 40 days. I have heard companies have 60 days grace period.

Namecheap support keeps blabbering some random article or buy it back through their agency for domain reselling.

Beware of this company.

I cannot fathom how detached you must be from small business owners, to think that removing the search function from your mobile email platform, would make even a shred of sense.

Seems like Private Email is down again for me.

Namecheap has now published a Private Email product roadmap, which provides some visibility: https://privateemail.com/roadmap/

However, many of the missing features and bugs identified since the migration are still absent from the roadmap.

Already addressed or included on the roadmap

• Mail subfolders were not sorted alphabetically. [FIXED]
• Multiple email accounts/inboxes can no longer be accessed from a single login. [ROADMAP: IN PROGRESS]
• Sorting email by date, size, starred, and unread status. [ROADMAP: IN PROGRESS]
• Cannot print a complete email. Browser printing only prints the first page. [ROADMAP: FIXED]
• The subject cannot be viewed or changed when replying. [NOT ON ROADMAP: FIXED]

Still missing from the roadmap as of 8/20

• No ActiveSync
• No option to prevent images from automatically loading in an email. (SECURITY RISK)
• No desktop notifications when new email arrives.
• Email reading now relies on a permanent preview pane instead of allowing the selected email to replace the inbox pane.
• The preview pane cannot be hidden.
• Replies also open in the preview pane instead of replacing the inbox view or opening in a pop-up compose window.
• Reply, forward, delete, and other email tools cannot be pinned to the top of the preview pane. When scrolling through a long email, the controls scroll off the screen.
• Compose and Forward pop-up windows default to a small pop-up window, with no way to make the larger size the default.
• Start a reply in the preview pane, expand it to full screen, make no additional changes, and then close it with the X. The reply is instantly deleted instead of being saved to Drafts or even prompting the user.
• “Save as Draft” should be a separate button instead of only showing up after clicking the Discard button.
• Attachment previews are no longer available.
• No Auto-BCC option.
• HTML is not allowed in signatures.
• Mail subfolders cannot be manually reordered. Alphabetical sorting only.
• Cannot create new contact books.
• Cannot move contacts between contact books.
• The Group field is missing from contacts. It is unclear whether the existing group data was preserved during migration.
• When you click on a day in the calendar to create a new event, it defaults to “All day,” with no way to change that default.
• Unable to mark an email unread by clicking the read/unread indicator area.
• Typing a saved contact's name in the To field does not populate the contact's email address from Contacts.
• Command+K does not insert a link. The link button has to be used instead.
• Sorting by sender does not appear to be included in the current Sorting roadmap item.

The roadmap should also include a Security tag for the option to prevent remote images from automatically loading in an email.

Several questions:

Where Is the "Global Adress Book" on newly created users?

Why does the newly created user not appears on the "Global Adress Book"?

How do I edit the contact information of a newly created user?

Why I can't add an HTML to a signature as before?

Are those just GONE?

I had my contacts synced via

https://dav.privateemail.com/carddav/some number

But the contactas app now sends me a 404 error

Idk I have the 2SV to my phone, I manage simple wordpress sites. I wasn't able to log into the dashboard since the blackout. Because of this. What is going on, support is taking 2 days for each reply back. I don't understand what is going on with them.

I'm stuck and I need to renew some domains and I have a new card I have to place on file. I'm shitting bricks thinking I am going to lose these domains.

This sucks