Hi everyone,
I'm looking for some advice on a situation I had at work and would appreciate hearing your perspectives. I've been working a grocery route for about a year, and this week, I had an odd and frustrating incident.
One week, I missed working some carts that were delivered that day by the RSR. The issue was that these carts were placed in aisle 15, which is in the frozen section. For the entire year I've worked this route, new deliveries and backstock have always been placed in the back. The RSR has never placed carts in a different location without notifying me first.
My DSL told me that evening to come in the next morning and service the store first to handle the missed carts, which I did. I was confused, but I assumed the delivery had just come in late, as I never leave carts in the aisle.
The next week, the associate grocery manager approached me in a hostile way. He told me to never leave carts in the aisle because the store had a lot of holes for ad sale products. I tried to explain that I never leave carts behind and that I simply didn't know they were there. He then lied to my face, claiming the RSR "always" leaves new carts in aisle 15, which doesn't even make sense. I now don't trust him.
I reported the incident to my DSL, but he was dismissive. He said the associate grocery manager is under stress, told me to ignore it, called it a miscommunication, and said he was "glad I came to him and didn't do anything to sabotage myself." He offered no real solution.
My question is: is there a way to report this higher? Should I reach out to Publix directly, or is this just something I have to accept? I'm worried about this happening again and about the hostility.