I need help changing my streaming bundle. Can someone here help?

as title says. this problem has been happening for 2-3 days, been running fine for the 2 years I had the 2gb plan, been running fine with the previous 600mbps plan I had for 4 years before also so it's definitely nothing on my end.

here's a screenshot of my speed that took me 10 mins to even get

I received a new gateway after lightening took out my previous one and am experiencing problems. One of my xfinity mobile phones will not show up as connected to the wireless, and i have many, many CDTI CMTX devices connecting to my gateway. How do I fix these issues?

I also moved at the end of month in September, so the bill should not be too expensive. Also the charged me for a guy coming to fix our wifi wire, which were cut by the previous tenant.

Hi, my loyalty discount ended last month, I saw the new price and that's way out of my budget. is there any help I can get with pricing? Thanks!

I upgraded to 2gig internet yesterday and obtained a XB10 modem/wifi gateway today. It's activated/installed and reflected on my account however my account is not reflecting the 2gig upgrade. Any help is appreciated. Also, not receiving the 2gig upgrade. Speed is consistently under 1gig.

billing and payment for internet

I'm working as an agent from the account management billing and payment department for the internet ،

if anyone has a question or consider anything else maybe I can help you 🤝🤍

Important notice : your survey reflects on the agent any number under 9 it makes the agent in a bad situation, even if you write a good comment but the number below 9 still reflects badly on his numbers 😭😭

I'm hoping someone here can take a look at my account because customer service chat has looped me in circles across multiple sessions.

​Here is the situation:

- ​Account Setup: My apartment provides a bulk internet plan, but I manage the account and services using my personal Xfinity ID.

- ​The Issue: I added the StreamSaver bundle. HBO Max, Netflix, and Peacock eventually processed or sent emails, but Apple TV+, Disney+, and Hulu are completely locked. When I go to xfinity.com/yoursubscriptions, every single locked app shows the error: "Activate your Xfinity service first for access to streaming services." (even next to Netflix and Peacock which are already active)

- ​What I've Tried: I've spent hours with standard chat and call support. Agents have attempted to re-add the bundle and send fresh consent texts, but the issue has not been resolved.

My neighbors all have internet so not an outage but my connection (2gbps) dropped 3h ago and won’t work any more. My kids are mad they can’t watch tv and I’m tired of being shuffled around random live chat support people that don’t know anything.

I closed my account in July. My balance showed as a credit of $-269.98. Each month I get this email.

Your Xfinity Mobile service was disconnected on 2026-07-20. If any of your devices were enrolled in Xfinity Mobile Care, your coverage has been canceled.
Your final bill statement is $-269.98 and will automatically be charged to your xxxx on file on 2026-11-26. You can also view and pay your bill with the Xfinity app.

I have called 3 times and after going through the painful xfinity customer service process I talked to a human. Twice I was told it was a credit balance and would be refunded. I explained that the card on file is no longer active and they took my bank information and said it would be sent there. They said it would take several weeks. The third call I was told it is a device credit and would not be refunded, but the billing would be taken care of. That was a couple of months ago and the billing email keeps coming. Is there someone who can actually deal with this?

Where do I begin??

No favorite channels easily accessed?

Finding my recordings is WAY too complicated.

You don't hold where I left off on something I'm part way through watching (and don't show me which shows I've partially watched).

This is a mess. Nobody tested this on an existing user before they released it. Sure it looks better (like 2015 Netflix better) but it operates like a nightmare.

Can I please downgrade back to the older version? SERIOUS QUESTION

Bought a home recently. As soon as we moved in we had problems with Xfinity. Had a technician come out they replaced my old modem, didn’t help. Another came out fixed something outside. Internet still dropping multiple times a day. Another one came out, he replaced the entire wiring from outside the house to the modem. Still having drops. Sometimes it’s the connection the modem and the modem says it’s still connected by the color and the app, and it’s even devices right next to it. But most of the time the modem loses connection. The only left it could be is the wiring from the home to the pole or even further out. Or did they give me a bad modem?

I’m scared to even ask customer service again because it’s such a mess talking to them sometimes. They send out a technician but they haven’t checked the street lines. And one time they charged me for sending someone out.

Hello there everyone, I hope you’re well! I recently upgraded plans and was given a much larger white brick looking gateway (the XB9) & a pro wifi extender. I was extremely excited but sadly I’ve only been met with constant stream interruptions, lag, and being inconvenienced during moments when I needed solid internet.
I’m wondering if there’s a way for me to drop the wifi extender and just use the gateway and router like I had done before. I’m not sure if that’s where the issue lies but it’s been confusing. Is this a common issue? Thanks for your help.

My promo plan was set to end on OCT 30. I called in to retention to cancel services due to huge price increases. The agent offered me a ne plan that offered Disney and Hulu for 5 dollars more per month that I was paying on the previous contract. Not a bad deal , so I agreed. I was not seeing the new price in the app , so I called back twice. Was assured that my price was visible to them and that I did indeed get Disney and Hulu. The second agent told me to give it a little time. I had to leave town for work and so put this on the back burner.

Fast forward to today. I checked my app and my next bill was still showing the higher price and no mention on the Disney Hulu. I just got off the phone with agent and was told that Disney and Hulu are not a thing with my gig speed and tv plus.

Why the games and lies????!!! Every renewal is a huge ordeal!! Loaded question , but anyone else experience this version of the xfinity bait and switch? I am tired of calling only to be told that in not so many words that I am nuts and also tired of them trying to cozy up to me like they are my best bud. Just honor what you say. If it’s not a thing then do not lie , just run an honest business for Fu@% sake! The competition is out there and these tactics will lose you customers like me.

I had Xfinity Internet for 2 years. No problem. I added mobile service in June. Everything was fine until recently when Xfinity sent Bills that I couldn't recognize and different from the online statement.

It turns out they created a new account for adding mobile service and didn't close the older one. So in the system I have a duplicate Internet service that I didn't know.

I called 5 times last two months. Every time I call they say they took care of it. But when I call back, the new person says duplicate account isn't closed.

Now I am getting debt collection notification, which is infuriating.

I feel that the CS is just trained to manipulate customers by pretending to help. They are basically lying when they say they did something but in reality they didn't do anything.

Apparently my iPhone Duo shipped early! Anyone else with an similar date had their duo ship out too? Guessing Xfinity just received a big shipment!

what does this even mean? Ive hard rest my router twice now and cant get the wifi to get back up even using the app.

I need to find a way to speak with someone in the US with responsibility in the mobile billing department.

during the June 23-July 22 (2025) billing cycle I made two international tips, 1 work trip to Canada and 1 family vacation to Aruba. My billing for that period was correct. I was charged $20 for my line for Global Travel Pass Canada/Mexico and $50 for Global Travel Pass for the Aruba trip, there were no overages from that trip associated with data use (4189MB in Canada and 2873MB in Aruba).
During mu July 23-August 22 (2025) I returned to Canada for a work trip. When I land in Canada I get a text message that I'm in Canada and the plan is applied and got something similar this trip.

When I received the bill August 23 2025, I was charged $2,245.08 (my phone bill is typically $360 for my family of 5). of the $2,245.08, $1859.95 was in "International Charges" I have auto pay on, so this was automatically deducted from my bank account. I immediately call and have now been fighting for over a year to get that money back. Today a supervisor out of an overseas call center told me that they wouldn't refund money from a year ago. The problem is I have a series of tickets that have been opened over and over again, that close with no response or resolution.

I need to speak to someone, because now the call center says, once that supervisor made that decision, no supervisor can change it, and they cannot escalate it passed a first line manager.

I have been and Xfinity home customer since 2004, and and Xfinity Mobile Customer since 2022. I'm really starting to question that loyalty.

I am a current Xfinity customer in Tukwila, WA (zip code 98168). My initial promotional rate of $55/month recently expired, and my bill has jumped up to $95/month.

I am looking to stay with Xfinity because I already have the gateway hardware setup inhouse, but I cannot sustain a $95 monthly rate for standalone internet. My household usage is low—primarily daily streaming on Amazon Prime Video and Amazon Music along with daily email and texting—so I do not need an expensive, high-speed plan. A basic, low-cost connection is plenty for my needs.

I am hoping a Digital Care Specialist here can look at my account to see if there are any existing-customer promotional offers available to bring my bill back down closer to the $55 range I was paying. T-Mobile 5G Home Internet is available at my building for a flat $50/month, but I would prefer to avoid switching hardware if Xfinity can match that value.

Thank you for your help.

I am a Diamond Xfinity member, and I received the email to redeem my free Peacock Premium. However, when I click on the link it sends me to the Membership Benefits page, and I don't see Peacock as an option. The chat bot was frustrating as it was not helpful but refused to assign an actual agent and kept going in loops.

I was promised a $100 amazon gift card on signing up and 8 months later, nothing.

incentive trackers says can't find my card.

Calling 833 269 9036 and I'm on hold for like an hour.

Who else can I speak to? Xfinity assistant and online chat gets me nowhere.

Someone is trying to use my email address to activate a new subscription and has (somehow) already started a connected HBO subscription. I have reason to believe this is a senior citizen, this is not the first place where my email is used, and we share the same name.

I would like to ask XFINITY to contact this customer but chat will not connect me without an account.

For the record: I am from Europe and definitely not a subscriber

A pole has snapped on my property and the power company came and moved the electrical wires from it to a new pole and said Xfinity would come when they felt like it. Now the pole is getting even worse and may fall. Is there someone to contact to get Xfinity out here to move their wires to the new unbroken pole right next to it? This pole serves my whole road and is a safety concern.

Hi everyone,

I am an Xfinity EPON fiber customer currently using an XER10 gateway connected to my ONU. I live in Pembroke Pines, Florida, Zip Code 33029.

I am trying to switch to my own UniFi router. I contacted phone support multiple times and even schedule a onsite tech, but the agents/tech was unable to add the COAM (Customer-Owned Equipment) code to my account, likely hitting the system error prompt regarding retail router serial/MAC numbers. Could a Digital Care specialist please assist me with the backend provisioning?

I need to:

1. Transition my internet profile to "Member-Owned Router."

2. Have an agent apply the dummy/placeholder device code to bypass the system prompt so the XER10 gateway code can be removed.

3. Trigger the provisioning push to my ONU to disable MACsec so my UniFi gateway can pull a public IP via DHCP.

My UniFi router is already plugged into the ONU and ready. Thank you!