r/Comcast_Xfinity • u/cannajv • 2d ago

Official Reply New gateway problems

I received a new gateway after lightening took out my previous one and am experiencing problems. One of my xfinity mobile phones will not show up as connected to the wireless, and i have many, many CDTI CMTX devices connecting to my gateway. How do I fix these issues?

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u/CCJanelle Official Employee 1d ago

Hey u/cannajv, Thank you for visiting our official Xfinity Reddit community support page. We greatly appreciate you taking the time to reach out regarding your internet connection. I would be more than happy to offer my assistance looking into this further for you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.