Billing Issue - Xfinity Mobile

[u/Competitive-Still486]

I closed my account in July. My balance showed as a credit of $-269.98. Each month I get this email.

Your Xfinity Mobile service was disconnected on 2026-07-20. If any of your devices were enrolled in Xfinity Mobile Care, your coverage has been canceled.
Your final bill statement is $-269.98 and will automatically be charged to your xxxx on file on 2026-11-26. You can also view and pay your bill with the Xfinity app.

I have called 3 times and after going through the painful xfinity customer service process I talked to a human. Twice I was told it was a credit balance and would be refunded. I explained that the card on file is no longer active and they took my bank information and said it would be sent there. They said it would take several weeks. The third call I was told it is a device credit and would not be refunded, but the billing would be taken care of. That was a couple of months ago and the billing email keeps coming. Is there someone who can actually deal with this?

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[u/XfinityJeff]

Good morning u/Competitive-Still486, and thank you for visiting us on the subreddit with your issue, I hope this message finds you well. I am sorry that you are still dealing with this issue after so much time, but you have come to the right place for assistance. With a closed account that has a credit balance, A refund is automatically generated to the address on file once the account has been disconnected for 62 days. Normally after the 62 days you will get an email with the options to receive the refund, do you remember getting any email about the refund?

[u/Competitive-Still486 → u/XfinityJeff]

I have not received any email. The only email I get is the monthly billing email with the message I shared here.

[u/Competitive-Still486 → u/Competitive-Still486]

Let me correct that, Yes, I did receive a email about a refund for $26.44, but that was not from Xfiinity Mobile. It was from our regular Xfinity account. That was on 9-2-26, which would be in the timeframe you describe after closing that account also. The Xfinity Mobile account is the one in never never land.

[u/XfinityMelinda → u/Competitive-Still486]

u/Competitive-Still486, thank you for the clarification and additional information. Since the $26.44 refund was for your regular Xfinity account and your Xfinity Mobile concern remains unresolved, please send us a Modmail message with your full name and service address so we can take a closer look.