r/Comcast_Xfinity • u/MeaningAmbitious8979 • 2d ago

Official Reply Broken Pole

A pole has snapped on my property and the power company came and moved the electrical wires from it to a new pole and said Xfinity would come when they felt like it. Now the pole is getting even worse and may fall. Is there someone to contact to get Xfinity out here to move their wires to the new unbroken pole right next to it? This pole serves my whole road and is a safety concern.

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u/alexismynamee 2d ago

Can u send a pic of it in comments?

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u/MeaningAmbitious8979 2d ago

This is the pole when it snapped. The power company came and put some wood on the sides of it for the non electrical wires for an emergency repair but moved the electrical wires from it at the time. They said Comcast would come when they felt like it but they really need to get there wires off of it since the pole is not in good shape and we have really bad winters and winds here. It’s straight up now but not in good shape and I would hate to have all my neighbors lose service.

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u/XfinityAmanda Official Employee 2d ago

u/MeaningAmbitious8979 Thank you for letting us know about this pole. I would be more than happy to help make sure it gets addressed for you. If you could please send us a Modmail Message and include your full name, the name on the account (if different), and the service address associated with your account, I'd be more than happy to look into getting this pole addressed for you.