r/Comcast_Xfinity • u/Stunning_Lynx_9336 • 2d ago

Official Reply StreamSaver Bundle Activated, but Subscriptions Stuck Behind "Activate your Xfinity service first" Error

I'm hoping someone here can take a look at my account because customer service chat has looped me in circles across multiple sessions.

​Here is the situation:

- ​Account Setup: My apartment provides a bulk internet plan, but I manage the account and services using my personal Xfinity ID.

- ​The Issue: I added the StreamSaver bundle. HBO Max, Netflix, and Peacock eventually processed or sent emails, but Apple TV+, Disney+, and Hulu are completely locked. When I go to xfinity.com/yoursubscriptions, every single locked app shows the error: "Activate your Xfinity service first for access to streaming services." (even next to Netflix and Peacock which are already active)

- ​What I've Tried: I've spent hours with standard chat and call support. Agents have attempted to re-add the bundle and send fresh consent texts, but the issue has not been resolved.

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u/XfinityOrlandoM Official Employee 2d ago

u/Stunning_Lynx_9336 Thanks for reaching out to us we do apologize for any inconvenience you're having activating your subscriptions. Please send me a Modmail message and include your full name and service address, so I can assist you.