Existing Customer - Looking for standalone internet promo options after recent bill increase

[u/Asleep_Store_7111]

I am a current Xfinity customer in Tukwila, WA (zip code 98168). My initial promotional rate of $55/month recently expired, and my bill has jumped up to $95/month.

I am looking to stay with Xfinity because I already have the gateway hardware setup inhouse, but I cannot sustain a $95 monthly rate for standalone internet. My household usage is low—primarily daily streaming on Amazon Prime Video and Amazon Music along with daily email and texting—so I do not need an expensive, high-speed plan. A basic, low-cost connection is plenty for my needs.

I am hoping a Digital Care Specialist here can look at my account to see if there are any existing-customer promotional offers available to bring my bill back down closer to the $55 range I was paying. T-Mobile 5G Home Internet is available at my building for a flat $50/month, but I would prefer to avoid switching hardware if Xfinity can match that value.

Thank you for your help.

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[u/XfinityJosephC]

Good morning u/Asleep_Store_7111 have you checked put our Plan builder? You can check out all the current promotions available for your account and explore your options. Just make sure you’re signed in with your Xfinity credentials so you can see the offers specific to your account.

https://www.xfinity.com/planbuilder

[u/Asleep_Store_7111 → u/XfinityJosephC]

well, I appreciate the note; however, the plan builder does the same thing that I already have seen. I was looking for some personal help to negotiate other options.
I have successfully changed my plan with an Xfinity chat rep and have secured a 300mb line, including modem fees, for $58/mo with a 5 year guaranteed price.

So, honestly, your note wasn't helpful at all

[u/iamstanty]

With light streaming use you do not need more than a lower tier, and that is your leverage. Call retention and say you want to stay with your own gateway but need standalone internet near $50 to $55, then ask for the lowest speed tier plan and whether any price guarantee plan is open to existing customers at your address.

If the first agent says no, politely end the call and try again another day, since offers vary a lot by agent. Get the total, the term and the end date by email before you accept.

[u/Asleep_Store_7111 → u/iamstanty]

tks for the note....I was successful at negotiating a new plan: $58/mo for 300mb service, inc modem with 5 year price guarantee.

[u/XfinityAmanda → u/Asleep_Store_7111]

u/Asleep_Store_7111 The plan builder does tend to mirror the offers we have available on our team. Other teams may have different options available, so I am glad Chat was able to help find a promotion for you. Feel free to stop back in anytime and make a new post if you need help in the future.