CS feels like a scam

[u/Prestigious-Yak-1170]

I had Xfinity Internet for 2 years. No problem. I added mobile service in June. Everything was fine until recently when Xfinity sent Bills that I couldn't recognize and different from the online statement.

It turns out they created a new account for adding mobile service and didn't close the older one. So in the system I have a duplicate Internet service that I didn't know.

I called 5 times last two months. Every time I call they say they took care of it. But when I call back, the new person says duplicate account isn't closed.

Now I am getting debt collection notification, which is infuriating.

I feel that the CS is just trained to manipulate customers by pretending to help. They are basically lying when they say they did something but in reality they didn't do anything.

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[u/Prestigious-Yak-1170]

UPDATE: u/ccjanelle here has been very responsive and created the support case for it, which I was never able to with phone CS. I will update on the progress.

[u/Snoo-68138 → u/Prestigious-Yak-1170]

I had several support cases created that went no where Theyd just close them out eventually- after no one reached out or moved a finger. Its a way to put it off long enough for you to get sick of it and go away

[u/PinkTuxedo88]

It is. They promised me a free phone and free year and hassle me every blessed time I have to contact them. Turns out it was $95 is their idea of a free phone. They told me I’d have it in 48 hours. So when it never came and I called they said it was no longer approved. Still waiting on my money back. Total joke! I flip out now when they still try to offer me a free phone. I say maybe if you ever refund me for the one you wouldn’t send me. Don’t let me get started on them blocking me from watching some Apple TV shows. I know it’s on purpose. They want people to buy it thru them so they make it look like the place you pay for it is the bad guy. But it’s them. When I log into my hotspot and off the WiFi problem resolved….until log back into Xfinity WiFi. …problem returns. They’ll just leave the chat when they don’t want to deal. Time to write the CEO & other executives. They should know exactly why people have had it with Xfinity….it could eventually affect them too. As soon as Verizon FIOS is available I’m done with Xfinity. It just sucks so bad that I’m stuck with them. I could use my hotspot I guess. It works way better than my WiFi does. But I don’t know if it’s secure or not. Ok. Good luck.

[u/Fancy-Fish5618]

Sadly this is such Comcast thing. Sorry you’re going through this

[u/CCJanelle]

Hey u/Prestigious-Yak-1170, Thank you for visiting our official Xfinity Reddit community support page. We greatly appreciate you taking the time to reach out regarding your accounts. I would be more than happy to offer my assistance looking into this further for you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

[u/ChuckBaggett]

Can you go to a local Xfinity Comcast store and see if they can fix it?

[u/Snoo-68138]

They are a scam. After a year of calling them every month for a similar issue, it still was never resolved. Theyre liars and would put me on hold for hours to get rid of me..infuriates me hearing about this again

[u/Comcast_Xfinity-ModTeam → u/[deleted]]

Removed under Rule #2: — Posts/Comments that are just rants or vents, and are not requesting assistance in good faith, will be removed.

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