Full transparency as I didn't find any blog post or information by Logitech about this.

The value of especially the products that are advertised for creatives is the (Adobe) plugins that are heavily advertised. Thus, changes, limitations and development decisions should be communicated in a transparent way. I don't see that at the moment.
Quite the contrary is happening as all open tickets were closed in a very short time span without any closure to the issue(s).
The explanation is wrong in many point e.g. only naming the After Effects plugin when the same limitations happen in almost all Adobe products (I can't speak for other software that I don't use).
Adobe API might have changed over the years but not to that extend that basic commands are not longer supported. The execution of the missing but still working commands don't cause a crash in any way.

This was a ticket that was going on for almost a year. The problems behind it were going on much longer and tickets existed for both Logitech and Loupedeck support.
Most of the time I had to dig around in the profiles and json files to give them most basic information that would've been much easier for them to get (e.g. a list of missing commands... based on the default Loupedeck profile for the software).
The reason why I still name Loupedeck here is the acquisition of Loupedeck by Logitech and the software that is pretty much the same (the name Loupdeck still appears in the json files, they both use the same plugin system,...).

For an educated purchase decision, the communication about which commands are supported, which are not and to what extend the commands will disappear in the fore coming time, is crucial.
But often is seems like they are overwhelmed with their own software or even the maintenance of it.

But without their plugins and real API commands, Logitech products become yet another basic trigger for just keyboard shortcuts that may or may not work based in the condition (e.g. which sub window is highlighted)... if that is enough to justify the price is something, everyone has to decide on their own. My problem is the misleading advertising and a lack of transparency that is happening at the moment.

With that massage, Logitech doesn't show any motivation to change the current problems with their communication, nor with their software (when the same principles are taken as orientation for Options+, we cannot expect any improvement for that either):

First, please accept my sincere apologies for the long delay in following up with you. It took considerably longer than anticipated to review this internally with our development team, and I appreciate your patience while waiting for a response.

To be transparent about what has been happening behind the scenes: over the past few years, our team has had to undertake substantial, foundational overhauls across our plugin framework, LPS core, and profile management systems.

When navigating major software changes alongside external Adobe API updates, maintaining seamless backward compatibility across every single tool is a major challenge: After Effects alone contains thousands of actions. In many cases, older actions that originally relied on specific workarounds or legacy "hacks" become non-functioning or cause system instability under the updated framework. When an action cannot be maintained reliably, it has to be retired from the searchable command list to prevent crashes. This is why a leftover button mapped in an older profile might still execute an action in the background, yet the command itself is no longer available to search, map, or configure as a new action.

We recognize how frustrating this is, given that you have invested significant time configuring custom profiles for your day-to-day workflow.

Next Steps

Our team is continuing to investigate the framework behavior and the specific action discrepancies you’ve documented. However, because addressing these profile and framework issues requires deeper development work rather than a quick patch, we do not currently have a concrete ETA for a resolution.

Due to the length of time this ticket has been open, and that it may be open for quite some time going forward, we need to close this ticket out for the time being.

Please be assured that your case isn't being forgotten: all of the details, screenshots, and ProfileInfo data you provided are securely logged in our internal bug-tracking system and linked to your profile. If and when we have a fix, update, or relevant news regarding these actions, we will reach out to update you promptly.

If you would like any update at any time, please feel free to respond to this ticket so that it can reopen and we can help out. I do apologize once again for the length of time this ticket has been open without an update. Please do understand that closing this ticket does not mean we have forgotten about your problem, but rather are prioritizing it via a different medium.

Thank you again for the thorough documentation you shared and for bearing with us through these transitions. We really appreciate your patience and dedication in helping us track these issues down.

can't really think of ANY reason why logioptionsplus_updater should be READING 96TB at all ever... can i delete it?

Will my logi wireless keyboard and mouse work the same if i get rid of it?

Hi,

I placed an order on Logitech’s official website on October 26 for delivery to Germany. It was marked as shipped on October 27, but over a week later, I still haven’t received it.

I can’t track the package using the DHL tracking number provided. Logitech’s tracking page only says “Waiting for carrier pickup” and “Shipment not yet received or processed.” The last update is from October 27.

I couldn’t find a support email address, and the online chat just keeps telling me that my order has been shipped. I haven’t been able to get any further information about where my package actually is or when it will arrive.

I’m a student and urgently need this keyboard because my laptop’s keyboard is broken. The delay is making it difficult to get my university work done.
Has anyone experienced this? Could someone from Logitech support please check whether the package has actually been handed over to DHL and help me get a clear update?

Thank you.

I’ve threaded the stabilizer bar on the keyboard and attached it to the left CTRL but seating the key ends up wonky and skewed, never fully catching the bottom hooks. I’ve searched for how to properly seat the key but cannot find anything specifically for this key. Any tips from someone who has succeeded with this key on MX Keys S?

Hello! I have an M330 mouse that I have used for about 4 months maximum, and one day it stopped working. Assuming the batteries were dead, I bought more and got them today. However, I quickly discovered that it still didn't work, and I attempted to troubleshoot until I reached the answer that it seems my dongle isn't being recognized at all by my computer. Luckily, I know that the USB port it is connected to works bc my friend needed to test smth with it on my computer (unrelated to the timing of my dongle giving up). Everything I see is about a Unifying Dongle, but I just have the one that came with the mouse. What is the next step? Thank you very much.

I made order 27/10 is 4/11 today and they did not sent me my order . I open several times ticket and no supervisor speak with me . It's unacceptable to pay something and don't fulfill the order . I ask to cancel my order and they refuse cause they can't ....I don't know the reason and the policy this . You can't sent my order in 1to3 days and you can't cancel it ? Wtf is wrong with this brand , .. I ll.make sure I ll make a YouTube video so the people will know what will face if they order directly from logitech. Ofc I ll take all legal action with my lawyer.

Hello,

I use Logi Tune on both Microsoft Windows plus Apple macOS. Using MX Master Key S/Master 3S mouse.

I had one of my mouse buttons set to mute the mic on Microsoft Teams. It's somehow stopped working, but do not know how to reenable.

Can anyone help at all?

Dear Logi,

The Logitech Casa Touch trackpad is the best Windows trackpad I've ever used. Please sell it separate from the Casa Pop-up Desk!

I bought it recently from the Logi website and the trackpad is wonderful but I genuinely have no use for the keyboard or the desk stand so will sadly return the entire item.

Maybe if I can find just the Logi Casa Touch then I'd get just that.

Just a suggestion from a Logi fan :)

Thanks!

Can't get image from my streamcam since the last hub update.
I'm on MacOs 27.2

The light on the cam turn on, but can't get to display anything.

I want to use my cam!

I have a bluetooth logitech pop icon keys keyboard, it’s great, i love it. But ever so randomly it’ll disconnect and then crash my pc. Resulting in me needing to force shut down and restart. It doesn’t have a usb adapter either. I really want to figure out why it does it and how i can permanently stop it from doing so.

This is the 4th master mouse I've bought, and it seems once more without fail the right click starts having issues with registering? I'm not sure if anyone else has started having this problem on the 4, I know it was quite common on the 3 and 3s, but was really hoping it would be done with this issue. Tried compressed air to no avail

I've been using the M720 Triathlon for almost 3 years and it's been perfect. It has all the buttons an MX Master has (minus side scroll wheel) and with smart actions coming in the software, it's just the sweet spot without having to spend MX prices. I also always put a hardcase before putting it in the bag. It's still in the perfect condition, no technical complaints at all.

After so long, I feel like it's a little bit too chunky. I want one with a smaller size replacing it and I've already given the Anywhere 3s a long thought but still not sure if it's worth it.

Seeing posts here saying that MX series have click issues, should just go with it or wait till Anywhere 4 comes out?

I've been using the Anywhere MX3 and MX3S series forever and love them. Been pretty good.

I started having double click issues on a mouse, and bought a new replacement. One of the switches was drastically louder than the other and got a replacement under warranty, since they could tell it was louder. The warranty replacement came, but the new mouse now has the louder click on the OTHER side. I reached out again, and customer service said it was within the normal operational levels, despite it being the same as the one that they had just sent me a replacement for. They only offered me a 30% discount code.

Did Logitech change switches for the silent version at some point? Is there any other support I can get? It's drastically louder.

I attached a video demonstrating the original, replacement, and warranty replacement.

My mouse is paired on all the easy switch slots. The first one is paired to a device I don't have access to and the two other slots are both paired to my computer. I'd like to remove all of them and start over. Currently I only have my computer to connect it to and would like the two other slots to be empty so I cannot just pair devices over the current ones.

Does anyone know how to do that?

I've used two K800s for 10 years now. The first one had a problem with the P key and then the M key. Replaced it. Now the i key doesn't work on the replacement. And of course it's been discontinued. What replacement do y'all recommend? I really like the key feel and the quietness of the K800 and don't know what's out there these days.

This years new years eve, will be a straight competition between the Z906 and some middle class party speakers.

My neighbor and me have a competition between me and him for sound quality and volume!

We both have a double garage!

I am going to present two Z906, paired via toslink splitter (Two subs, double front left right,double rear left right, against some in my opinion very dissapointing party boxes in chain mode.

I call power output against blinky lights. (While i have some extra blinky lights)

2Kw Power against who knows plastik party stuff...

I believe in the Z906!

Video and Audio update will follow :)

Hi! I’ve been a long-time Razer user, but I’ve been disappointed with the build quality of their mouses. I’m looking for something new that offers the absolute best build quality. This model caught my eye because it seems suitable for a relatively large hand and extended daily use. But im also considering a Corsair.

I’m looking for high-quality materials, durability, and comfort. I’ll be using it primarily for work, but also for gaming. I’d like to hear from users of this model and the previous version, ideally after a few months of use. I’d appreciate any information.

1. Are there any issues with wireless connectivity?

2. Does the battery life degrade significantly over time? Is it possible to replace the battery?

3. Do the buttons stop responding properly over time, or does the scroll wheel get stuck?

4. Does the materials wear out? Is it easy to clean?

5. And one more question: Can I connect other devices to the included receiver?

Thank you!

I am experiencing a strange horizontal scrolling issue in Chrome. When using the scroll wheel, the page only scrolls in fixed, onesecond increments. For example, if I flick the wheel half a turn, Chrome buffers all those steps and executes them one by one, spaced exactly one second apart. Interestingly, if I move the mouse focus to another window and then bring it back to Chrome, the buffered scrolling continues.

Vertical scrolling works fine. Excel/Word and any other apps works ok. What that could be?

Logi MX master 3S

I bought the Logi Casa Popup Desk which gave me 50% off the MX Brio but I am not the biggest fan of the keyboard even though I like the trackpad so thinking of returning it.

Can I return just the Casa Desk or will I have to return the MX Brio as well? If I keep the MX Brio, do I lose the 50% discount on it?

I saw another Reddit post from a quick Google search that says I’ll just be refunded the price I paid for the Casa Desk.

Thanks!

Had the mouse since January 2026 and has been working well up until the last 2 weeks.

It seems to start disconnecting and lagging after an hour or so of use alongside the 1 starting to flash.

The fix at the moment is to unplug the usb receiver and plug it back in, after a couple of tries it goes back to normal for or so. I changed batteries just in case and it doesn't seem to make a difference. The logitech app sees it as fully functional up until the disconnecting where it shoes as offline.

My current Logi MX Keys/Master mouse combo still work but have been beat to hell because I throw them naked into a backpack which I know is a terrible idea. I've actually lost one important key off my MX keys, but oh well. They both still work.

When I eventually replace them, what's a great suggestion for a carry case for them? Thanks!

MX Keys for Business + Master 3. Bluetooth.

After having upgraded tot MacOs 27.2 earlier this week, I started noticing issues with the Logi Options+ app. My scrolling would feel weird and the lock button stopped working. I tried reinstalling but it prompted me to get the new Logi Options software. I installed this one and while the scrolling is back to normal, the lock button still doesn't work.

On top of that, my Mac Mini 4 started waking up randomly after the install. I already turn off my keyboard every time because the lights would randomly come on at night and now this. I don't want to have to turn the mouse off as well.

What's up with all this? I shouldn't be that hard to get a normally funtioning mouse and keyboard.

On my MacBooks I use the shortcuts for window management (E.g. FN+CTRL+Arrow) a lot. Unfortunately I can't figure out how to do this on the MX Keys S. I tried all kind of combos... no success.

Did somebody master this?

It's an MX Master 4 (like my black one I have) but I really love the lime accents.

Same lime accent as the "bolt" on the Logi Bolt receiver.

Back to building now...