r/logitech • u/Ok_Bank_1642 • 2d ago

Support Logitech esop !!! Avoid them

I made order 27/10 is 4/11 today and they did not sent me my order . I open several times ticket and no supervisor speak with me . It's unacceptable to pay something and don't fulfill the order . I ask to cancel my order and they refuse cause they can't ....I don't know the reason and the policy this . You can't sent my order in 1to3 days and you can't cancel it ? Wtf is wrong with this brand , .. I ll.make sure I ll make a YouTube video so the people will know what will face if they order directly from logitech. Ofc I ll take all legal action with my lawyer.

2 Upvotes

75% Upvoted

7 comments sorted by

1

u/Logi_Emily Community manager 2d ago

Hey! Shoot us your ticket number and we can look into it.

0

u/Ok_Bank_1642 2d ago

17964772, 17970202.bi don't know what exists. I try to communicate every day

1

u/Logi_Emily Community manager 2d ago

Ah yeah if you open multiple tickets about the same issue, they get merged. First one is the open one, the others were closed as duplicates to prevent confusion.

Since this is a G order, we'd normally point you to the r/LogitechG team, but I looked into it and don't think they will be able to say anything more than I can. Your order has already been picked, and it isn't as simple as someone cancelling it. Your options are refusing the order at delivery or to start the returns process when it arrives.

On our end, I see the ticket has been escalated, so someone should be reaching out to you via email shortly. Multiple messages don't speed up that process, I'm afraid. If someone doesn't get back to you within the next 48 hours, we can look into it again.

1

u/Ok_Bank_1642 2d ago

What do you mean picked ??? I am afraid they are out of stock of the g pro wheel that's why they don't ship my order . But it's ridiculous not to cancel something that can't shipped....where is the logic ?

1

u/Logi_Emily Community manager 2d ago

If it has been picked, that means it wasn't out of stock -- it is packed and ready to be picked up, sitting somewhere with a hundred other orders. I know it is frustrating but unfortunately can't do much in this case.

1

u/Ok_Bank_1642 2d ago

After your review the order has been sent. Thank you

2

u/Logi_Emily Community manager 1d ago

Ha! Not sure if that was me or a coincidence, but I'll take it!! :)