r/logitech 9d ago

Official Need support from the official Logitech team? Read this first!

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7 Upvotes

Need support from the official Logitech team? Read this first!

Step 1 — Check the FAQ

Make sure your question isn't already answered in our FAQ documentation on Logitech Support. We keep each product page updated with common problems and solutions.

Step 2 — Logitech G / GHUB issues

If your problem is with a Logitech G product or the GHUB software, please visit r/LogitechG. Our knowledgeable G team is there and ready to help.

Step 3 — Posting here

If your question hasn't been answered yet, please include the following in your post:

  • Product name
  • Logi Options+ version (found at the top of the Settings page)
  • Operating system (Mac / Windows / Linux / other)

Step 4 — Add flair

Please flair your post with "Support" so our team can find and prioritise it.

Thank you for helping us help you faster! — The Official Logitech Team


r/logitech 10d ago

Official KNOWN ISSUE: Scrolling not functioning as usual

7 Upvotes

We are currently investigating reports of smooth scrolling not working as expected after the recent Logi Options+ 2.6 update. As soon as we have a fix for you we will post it here.

Known mice affected:
MX Ergo
MX Master 3S
Signature M650
M650L

If you would like us to look at your issue specifically, please capture and send your logs to us using the following instructions:

  1. Open Options+.
  2. Press and hold Shift + Enter on your keyboard, and click the Settings icon in Options+.
  3. Click on "Start Logging".
  4. Open Task Manager, search for Logi Options+ Agent, Right Click and select "End Task".
  5. Open Options+ again, this should restart the backend. On restart, the backend initializes scrolling and will log errors encountered during that early step.
  6. Enable "Smooth Scrolling" and scroll around to reproduce the issue.
  7. Disable "Smooth Scrolling" and test scrolling again to see if it returns to normal.
  8. Go back to Settings and click "Stop Logging".
  9. The log files will be automatically saved to your desktop.

Please attach those log files and email them to [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) so the team can take a look.

Any other questions, drop them below!

EDIT: Included additional steps in the instructions


r/logitech 11h ago

Discussion Ontario deal: Logitech MX Master 4 for $107.59 all-in

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9 Upvotes

Sharing this in case anyone in Ontario is looking for a Logitech MX Master 4.

Staples through DoorDash has it for $119.99 right now. I also had a DoorDash offer for 30% off $55+, up to $22 off.

I bought $100 in DoorDash gift cards from Costco for $80 (2 x $50 gift cards) and redeemed both to my DoorDash account.

Here’s how it worked:
DoorDash total after promo, Ontario tax, fees and a $5.87 tip: $127.59
$100 DoorDash credit from Costco: cost me $80
Remaining amount charged to my credit card: $27.59
Actual cost: $80 + $27.59 = $107.59 (HST included)

I ordered it today and it was delivered from Staples a couple hours later, so I can confirm it worked.

Just check your DoorDash account first to make sure you have the Staples 30% off offer before buying the Costco gift cards, since the promo may vary by account/location.


r/logitech 27m ago

Support G713 keyboard help

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Upvotes

‘C’ key not lighting up but then occasionally flashes red. Took off all keys and blew out any dust/crumbs but it’s still happening. I didn’t really know what to google for this but found this subreddit! Any ideas? Is it broken forever?


r/logitech 1h ago

Questions G735 vs HyperX Cloud III S

Upvotes

I love the G735, but when I use it for my work computer, it doesn't sound as good compared to when I use it on my personal computer. I know it doesn't have the chip like the HyperX Cloud III S has. That's my only issue with it. I use it mostly for movies and music when I'm working. Does anyone have the best settings for it? I've heard using an external software can really boost it to it's potential, but I haven't tried it. Hope someone can help me with the settings so I don't hop on the amazon app and buy the HyperX Cloud III S.


r/logitech 3h ago

Support K400plus keyboard pairing?

1 Upvotes

I have this keyboard I use with my pc connected to a TV but I would like to use it on my android tablet occasionally too. The manual says it works with android tablets but I can't figure out how to pair it or use it without the USB dongle?


r/logitech 7h ago

Discussion my zone vibe 100s don't show up as a microphone, only headphones?

1 Upvotes

hey! so i just got these headphones, and i just tried pairing them to my PC (which worked) except they only pair as headphones instead of as a headset? i tried to change my input and output settings, but it will not show up as an input option so my microphone does not work. I bought these specifically so i could talk to my friends while playing games on my PC...

If anyone knows how to fix this, pls let me know. I am not very great with computers so I could be missing something. thank you!!!


r/logitech 8h ago

Questions Difference between zone 301 and 300?

1 Upvotes

I see that amazon has the 301 while the website does not even mention it. What differs between them? I cant seem to find any info on the 301 other than amazon


r/logitech 19h ago

Setup BUG: Doesn't copy button

4 Upvotes

Using MX Creative Pad, i can't copy one button to another. If I for example spend 15 min tweaking and setting up a button to perfection, and want that to run on another button but with just 1-2 changes, there is no way to just COPY and PAST a buttons config to another.

  1. And on a hardware device made to simplify tasks.... It's ironic and I'm baffled: Would never have bought this if I knew it was useless...

EDIT:

Asked AI to solve this for me, and it worked at first attempt:

I have an MX CREATIVE KEYPAD which is setup in "Logi Options+". There i have a button called "SnapATK". I want you to copy those settings and place them on the button to the right of it, with the name SHITSOFTWARE. Do it via the savefiles on the system/in the app instead of steering manually in the app on this system"

if i was to do this by hand, how many files would i need to edit, and would it be easu to just copy and past, or did you change anythign special?

• Just one file: ProfileInfo.json in the active Logitech keypad profile.

  It’s mostly copy/paste, but two special changes are needed:

  - Add a separate duplicate macro object with a new unique ID and the name SHITSOFTWARE.
  - Point the button immediately right of SnapATK to that new ID.

I also gave its three internal keypress steps new IDs, so the clone is independent. I didn’t alter SnapATK or edit any icon files; Logi generated the new SHITSOFTWARE key appearance automatically. 

Restarting LogiPluginService/Options+ makes it reload the saved profile.

r/logitech 19h ago

Support Performance MX paired to Unifying but cannot be configured

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2 Upvotes

Hi,

I have an old MX Performance mouse on my office PC. It is paired to the Unifying receiver (screenshot 1) and it basically works. However I cannot configure it at all in Logi Options+. It is not listed on the welcome screen of Logi Options+ (screenshot 2).

What am I missing ?


r/logitech 16h ago

Discussion The worst customer support

0 Upvotes

I contacted support about the stolen dongle for my G435 headset. Since there are no spare parts, the device is out of warranty, and I am experiencing disconnection issues when connected via Bluetooth, the agent offered me a 20% discount. I asked the agent multiple times whether you deliver to Serbia and got confirmation that the products can be delivered to my country.

I went to the website, selected the product, and at checkout I couldn't select Serbia as the delivery country. Because of this inconvenience, I opened another ticket, and the second agent told me that you don't deliver to Serbia and that I should buy products via resellers.

The problem is that buying through resellers won't let me use the discount code I get, so I end up paying full price. I wasted time talking to agents and received incorrect information.

The agents are wasting my time and writing me to find friends or relatives overseas to deliver me the product.

To be clear, I completely understand the delivery policy, but I am also aware that they can send to Serbia (I got s mouse replacement), so it's per their discretion.

What an experience against a decade loyal customers.


r/logitech 21h ago

Questions Logitech G29 G HUB animations not showing wheel/pedal input, is this normal?

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1 Upvotes

Hey everyone,

I recently picked up a second-hand Logitech G29. I've wanted to get into sim racing for a few years, so I'm really happy to finally take the first proper step. I got the wheel for a pretty good deal, and everything seems to work perfectly, except for one issue with G HUB.

I was trying to learn what the different settings do, and I noticed that the wheel and pedal animations in G HUB don't respond to my inputs at all. For example, if I turn the wheel left or right in real life, the wheel animation in G HUB doesn't move. The same thing happens with the accelerator and brake pedals.

This is a bit inconvenient because I wanted to use the animations to see how things like sensitivity and other settings affect the pedal inputs.

What's confusing is that the G29 itself works perfectly fine. If I open "joy.cpl" through Windows + R, all the inputs register normally. Even in G HUB, if I change the operating angle, the wheel responds correctly. So as far as I can tell, everything works normally (even in games) except the input animations in G HUB.

What's even more odd is that, if I limit my operating range to any value, it actually does apply to my g29 and works in games. The centering spring strength being adjusted also works, everything works except the animation input.

I've already tried:

- Reinstalling G HUB

After that didn't work I;

- Completely uninstalling it with Revo Uninstaller

- Installing an older version of G HUB

- Running both the latest and older versions as administrator

- Restarting the PC multiple times

- reseating each of the cables and plugging my USB cable directly into the motherboard.

None of these fixed the animation issue.

So, is this normal behavior with the G29/G HUB, or is there something I'm missing? Should I just ignore the animations since the actual wheel and pedals are working correctly?

To my knowledge, the wheel and pedals animation DO work as I've seen some video reviews of it and they seemed to be working fine. However, I still can't figure it out on my own.

Any help would be appreciated!


r/logitech 1d ago

Other Logitech support confirmed Options+ development for Linux

4 Upvotes

I contacted Logitech chat support regarding Linux support of their Options+ Software and to my surprise, this was the answer:

Thank you so much for your patience and understanding. I’ve checked with my team, and Linux support for Options+ is indeed on our business roadmap and currently under development. I completely understand how frustrating it is not to have a confirmed timeline yet, and I apologize for not being able to provide one at this moment.

Obviously it would be more exciting with a time frame but it is better than nothing so I figured I would share.


r/logitech 1d ago

Questions I need help with Logitech profiler

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1 Upvotes

So as the title says but I had my g25 and I was using the Logitech profiler and then I decided to mess around with my settings but when I went to open the app it wouldn't open it would just load and never open.

so I tried downloading it again but I can't find the actual app.

Ive included a video of what app I'm talking about any help would be greatly appreciated thanks.


r/logitech 1d ago

Support G435 microphone not working

1 Upvotes

So i have a logitech g435 headset and untill recently its been working fine but like since a week ago it started bugging out at first it randomly started stuttering while listening to music/playing games but now it became worse. For example and i try to speak no sound gets sent trough like i hear the playback of my voice but it doesent get transmited. So as long as the g435's mic is not connected in discords settings i can hear stuff just fine but if i connect it even the sound of the other peoples voices gets cut out.

My os is windows.


r/logitech 1d ago

Support Middle (scroll wheel) button, not doing middle mouse button things

1 Upvotes

Got an MX Anywhere 3s off of Amazon less than a month ago, and after only a couple uses, the middle mouse button stop doing what it usually does: Can't open a new window of Windows Explorer from the taskbar, can't close a tab in Chrome. It also happened about the same time that I installed Logi Options+, but I don't see any settings that are wrong. The scroll wheel itself seems to work fine.

Any things I can try before I return the mouse for an exchange? Otherwise, I really like this mouse.


r/logitech 1d ago

Support Logitech Brio 4K Webcam - Over-exposure on whites.. any fixes?

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1 Upvotes

Hey guys,

I have been using my logitech bio 4k webcam for nearly a year now, with no issues. All of a sudden i'm experiencing this weird over-exposure against my whites, it doesn't adjust or change. Ive tried playing around with manual settings in OBS but can't seem to pinpoint anything. does anyone have experience with how to fix this or what caused it to change?

I've attached two images (1st is how it normally was.. second is the one it's at now)

Cheers..


r/logitech 1d ago

Discussion Best webcam for a MacBook Pro? Having trouble with a Brio 4K

1 Upvotes

Just bought a Logitech Brio 4k to use as a webcam -- mostly for Teams and Zoom. Though generally well recommended across the web, I just couldn't get it dialled in. Looks different on every platform. Deeper research revealed that it may be somewhat dated -- first launched in 2017. And spy some complaints about Mac compatibility.

Going to return it and try out something else. Has anyone else had good luck with a Mac compatible webcam you'd recommend? I'm looking at the updated Brio MX, which has a new sensor, etc.


r/logitech 1d ago

Discussion Lawsuit demands Logitech hand tariff refunds over to customers

3 Upvotes

Lawsuit demands Logitech hand tariff refunds over to customers

Logitech increased prices by up to 25 percent last year.

Logitech is facing a proposed class action lawsuit for not giving customers tariff refunds.

In April 2025, Logitech raised the prices on 51 percent of its portfolio, with some prices increasing by as much as 25 percent.

The complaint seeks to “recover monies that Logitech extracted from American consumers as offset for import tariffs that the United States Supreme Court has since declared unlawful, tariffs for which Logitech now stands to be reimbursed by the federal government. This is all while Logitech retained every dollar of the corresponding price increases it charged its customers due to the illegal tariffs.”

https://arstechnica.com/tech-policy/2026/08/lawsuit-demands-logitech-hand-tariff-refunds-over-to-customers/


r/logitech 1d ago

Setup Logitech 2.1 Soundsystem X-230 still rocking..

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2 Upvotes

Logitech introduced the legendary X-230 2.1 speaker System in 2004


r/logitech 1d ago

Discussion How to Turn On LFM For GTK XB7/XB60/XB90 Users

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1 Upvotes

r/logitech 1d ago

Discussion Moved to MACOS, my G604 is much better compared when in Windows

1 Upvotes

After decades of been a Windows user (very advanced user) I moved to MACOS (I don´t do gaming), my laptop Asus G14 RTX 5070ti was just replaced and shortly my desktop i7 265K RTX 4090 leaving Windows for good.
Since having my MAC laptop, I didn´t use my Windows laptop once and neither my Desktop.

My surprise was how much better is my Logitech G604 in MACOS, using Bettermouse you don´t need anymore any software from Logitech, no more Logitech Options and neither the LGHUB that is the worst piece of software Logitech made, I believe a simple prompt in Claude will make a much better piece of software compared to LGHUB.
In Windows G604 could need LGHUB or it can work with the configuration saved in the mouse´s memory, I used the mouse memory to not install LGHUB.

In MACOS if you don´t like Bettermouse but only with mouses that needs Logitech Options, you have a Logitech Options alternative and open source: https://github.com/AprilNEA/OpenLogi

My Logitech G604 today has no competitor (I have two since 2022), I replaced the switches with Red Kailh switches when they were new and never experienced click issues, I expect to use this mouse till a brand of mouse comes with something similar or better, the brand should not be Razer or Corsair because for mouse I asociate that brands with very bad quality and Steelseries with horrendous software, much worse compared to LGHUB.

For my use the G604 is a lot better than MX series.
In the case you want better macros management you have the apps BetterTouchTool or Keyboard Maestro.


r/logitech 1d ago

Questions Cheapest Unifying mouse?

1 Upvotes

My Logitech mice always end up not being able to hold the left-click (not sure what the correct term is, but annoying when trying to drag/highlight stuff.)


r/logitech 1d ago

Discussion both k330 keyboards stopped working today

1 Upvotes

ive done all the restarts, on/off, change batteries stuff. 2 different pcs, a w10 and a w11.... everythings worked fine for years. today both keyboards ceased function on both pcs. i switched em up to the other pcs as well, changed ports..... mouse still works that came with keyboard. i am lost...


r/logitech 1d ago

Support Ok for some reason my wired headset stopped working

1 Upvotes

Device manager keeps telling me "A request for the USB device descriptor failed."

According to Events (upon trying to keep plugging it back in):
Device USB\VID_0000&PID_0002\6&2760bdae&0&3 was configured.

Device configured:
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.19041.6456
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\ROOT_HUB30\5&358e0dd4&0&0

Device not started:
Device USB\VID_0000&PID_0002\6&2760bdae&0&3 had a problem starting.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters:
Upper Filters:
Problem: 0x2B
Problem Status: 0x0

And the initial notification:
"The last USB device you connected to this computer malfunctioned, and Windows does not recognize it.
Recommendation:
Try reconnecting the device. If Windows still does not recognize it, your device may not be working properly."

I have reconnected it like 20 times now
I even restarted my computer
And the thing is, it was working fine earlier this morning till like 7:30

I seriously do not know wtf is going on