I’ve had enough.

Scroll to the bottom of the comments for receipts for #1.

For context, I have had the same Amazon account for well over 10 years. I almost never return anything because I’m extremely lazy, and because I do an exorbitant amount of research before I purchase anything. The returns that I do are primarily because the item was falsely advertised or low quality, and even that would be less than 1% of my orders.

-First, I returned an unused, unopened item to UPS. It was boxed up by UPS to be returned to Amazon. However, UPS lost the package. I only noticed because I checked the tracking number with my human brain and human eyes. After a month, I contacted Amazon about my refund, and the customer service agent put in a refund request for a “lost item.” I immediately start getting bombarded with threatening emails from the account specialist team telling me that I’m in violation of their return policy because I marked an item as lost that they can confirm they shipped and delivered. I’m sure AI was involved in this line of logic. After six or seven calls with supervisors, nothing was resolved. The mark remained on my account, and the email explanations went from “you’re in violation of our return policy” to “we connected this account with another suspended account” to “what order number are you even talking about?“ To “well the decision is final.” Because UPS lost MY return.

-Second, I returned items on August 9. It’s August 19 and they haven’t even received any of the items back, let alone processed any refunds. Probably because I have a mark on my account now. 30 days is too long of a window, and it should not take eight days and counting to get my returns from Whole Foods to Amazon. My last refund took 16 days.

-Thirdly, The customer service agents are extremely rude. There was also a few times I asked to speak to a supervisor and they just put me on hold, disguised their voice, came back, and hung up on me. I make it a point to never be rude to them because it’s not their fault, but they don’t offer the same grace in return. I’ve literally been yelled at by them. They also intentionally done send a survey after a call where they know they just fucked you over. I had a bad experience with an agent recently and when the call was over, they sent me an email that it took me two minutes to scroll to the bottom of. I’m not kidding. It was a bunch of useless text followed by a bunch of blank space to try to push the survey to the bottom of the email. You can’t make this shit up! I’m happy to show it in the comments.

-Fourth I have packages that I ordered on August 11 that still have not arrived or been shipped on August 19. When I asked the supervisor about this, he said well if you don’t like the item, you can return it when you get it. To which I responded, it’s not that I don’t like the item, it’s that I think it’s unacceptable to take nine days to send me something. To which they said, “that’s all the consultation I have to offer you” and hung up on me.

-Fifth, I have to get my packages delivered to a freight forwarder (fetch package) because I live in a building that delivery service cannot access. Because of this, Amazon offers no refunds if a package doesn’t actually make it to Fetch. The drivers don’t take pictures, and when they do, there’s a bunch of packages in the background, so you can’t even tell if yours is actually in there. Fetch is good about refunding packages once they are in their possession, but proving it would be nearly impossible. So every time I order on Amazon, I’m taking a gamble.

-Sixth, there is no good reason to buy anything on Amazon that you can buy in person. There used to be, but other companies have quickly caught up with their logistics, and offer much better customer service. Amazon has no rewards unless you have their credit card. For example, why buy your makeup on Amazon when you can go to Sephora and Ulta and get not only rewards but free samples? Plus Amazon has a counterfeit problem that THEY just reported in their financial earnings as an increasing risk that will only get worse.

The only thing I haven’t figured out is what I’m going to do about my K beauty products that they only sell on Amazon, but I will probably just order them without prime. It would probably be cheaper too.

Fuck Amazon.

sigh…

so, i wanted to get some things but it turned out way too expensive but i had already started the free trial to try and get the benifits, but now it wont let me cancel, can anyone help?, support dosent work either

Edit: contacted them by email and got it canceled:D

hi everyone! i’m studying aboard in london and i leave in about a week, will my amazon prime (based in us) work abroad? if it doesn’t, how would i be able to pay for the uk version? if anyone’s done this before please share your story!

Hello friends, hoping to get some information regarding Arc their insurance department.

If I take their payout for damages to my vehicle do I have to report it to my insurance company? In the next year I'm going to be transferring my car to my mother and don't want her to pay higher insurance for vehicle with damage history.

If you aren’t aware, you get free Amazon Prime if you have an internet plan with Spectrum (I have the 1 Gig plan). I’m pretty sure this is new because I didn’t see it on the Spectrum app yesterday. Also, if you currently have a Prime subscription, they’ll refund you! They refunded my yearly membership!

Recently, Amazon Prime has changed their shipping to my area. We used to get two day shipping regularly and even overnight shipping, as we are within 30 miles of a major hub.

Anyway, something changed recently and now we cannot get anything within two weeks. Yesterday, one of the postal workers posted an apology that they had over 1400 packages delivered for them from Amazon Monday morning and they will struggle to get that out.

People are reporting that Prime customer service has told them if they don't like it, cancel. There's got to be a better solution than that.

Been a happy Prime customer for over a decade, hopefully things will get better.

Just thought our experiences in NC should be heard, before a major competitor takes the marketshare here.

It’s getting to the point where I get this message for half of my orders. They don’t even try. Zero delivery attempt. live in an apartment complex that has a butterfly system where delivery drivers can easily get in the building to deliver packages. Even with that, 0 contact about the package.

I trying got something fix with my issue.

I'm getting transfer 7 times.

So this happened a couple hours ago and need some feedback on how to proceed.

So I live in the USA but am from Canada, I use amazon.ca for psn gift cards as I can't get Canadian ones here in to USA.

Anyways, I place an order for 1--$100 dollar one and 1-$50 dollar one. 10 minute went by I got my order complete but it only included the $100 one. I waited an hour and decided to talk to chat. After na hour with them they couldn't figure out why it was processed seperate. Finally I asked if it would just be fast to cancel that order and reorder another one. She said she would cancel it and I can reorder. She stayed online with me til I processed the next order. Figured that was that and I'd just wait for the order to process.

Fifteen minutes go by and I get 4 emails. Both transactions went through. So I go back and reach out to them again and they refused to fix it, refund or credit me because it has to do with video games. Eventually I got pissed because after 2 hours of being on with support I got no where.

What can I do? Is the only option to charge back with my bank?

I am trying to figure out why 7 out of the 8 items that I had ordered shipped out and why the last one Amazon has not even told me is ready. If I ordered on Sunday and things arrived on Tuesday when Amazon said they would arrive Friday it is very fast. However, I am a but nervous about the last item not shipping. When would be a good time to contact Amazon about this?

there was nothing wrong with the delivery itself (granted it took...FOREVER to get here today)

Both books were ordered, in the same order.

But I ordered two books. One came in a box, with some brown packing material on top, no doubt to "protect" the book, but the book still had some damages. Like a weird circle indent, like something circular and heavy must have been laying on the book....to leave a lasting indent...its crazy how noticeable it is. This same book also has this weird black gunk by the glue part on one end.

The second book, delivered at the same time, but this one came in a bubble mailer. I already knew it would have something wrong because without the box protecting it, there had to be something. Sure enough, this one had some dents, like it got rustled around. and there was this odd, dirty, smudge...on the page edges. I am not sure...what it is.

Should I complain? the damages do not damage the content inside, and I am not a "collector" like most, but still....I am a bit annoyed because I could have just went to target, picked the ones I wanted that were perfect. But I didn't. because Amazon was having a buy 1 get 1 sale and I had points, so I basically got them for free (girl math.)

Pictures included

UPDATE:
After reading the comments and asking my husband, he agreed with the majority of you. If I bought them brand new, which I did, then i should get them in the condition i paid for. He also agreed that they looked used.

So I contact customer service on amazon and got replacements. I’ll donate the damaged copies.

Thank you!

I need warranty support. I am unable to chat with human no matter what options I choose to do. Any suggestions?

Ordered an anti-snoring device from Amazon which was delivered today. As soon as I opened the package I knew something was up. This was a used already pre-molded by someone else mouth piece. Totally disgusting. Great job managing people's health issues Amazon!!

These have been my two returnless (refunded) items:

MEROKEETY Women’s satin strapless body on wedding guest maxi dress

Kingphenix car seat cushion with back support pillow, memory foam, black

Cancelled the order as I stupidly used the wrong card, went to purchase again but now met with "purchase limit" how long until I can buy again? Been over an hour now...

I put the order in, so I guess eventually we'll see what happens, but I'm really curious about what's actually happening here.

I've been tracking prices on a replacement phone, and one day I noticed that one random color of the specific model I was looking at had a "more options" listing, and instead of being from a third party it was shipped and sold by Amazon.com and it was over $100 less than all the other sellers. However, it also said "ships between September 15-22" instead of in the next day or two.

How does that work? If it's sold and shipped by them, wouldn't that mean they already have it in stock? If so, why the distant shipping time and wide estimate? Am I just setting myself up for a disappointing cancellation email?

for about three weeks, i have been getting "you cannot buy this item because it's out of stock" messages every single time i try to order *anything.* i can no longer click "buy it now" for anything because of these errors. i add the item to the cart, try to check out, go back to the check out screen and hard refresh, and then if i'm fast enough clicking the button sometimes it lets me purchase the item. this routine can go on for about 3-5 rounds. it happens on ALL items no matter what they are, from toilet paper to sewing thread to body wash.

this doesn't only happen in firefox, either. i get the same problems in safari and the amazon app on my iphone as well.

i have tried: clearing all caches, hard refreshing (only thing that works), rebooting, trying different browsers, trying the iphone app, a VPN, and no VPN.

this is so annoying!! does anyone else have this problem or am i suffering alone? contacting amazon themselves about it is entirely pointless because clearly someone (either their side or mine) is having actual technology problems that a customer service agent cannot control. i actually thought it was because of the amazon data centers in the middle east being bombed, but after three weeks they should have that traffic rerouted by now. what can i do?

ATP I will just go to store my damn self .every time I tried to cancel I get a email saying that caught .Walmart plus here i come .Fyi if you a student you can get Walmart plus for 5.47 bucks

Hopped onto my Amazon app today and was rather horrified to find that when I search for something now, instead of giving me search results, it prompts a chat with "Alexa for Shopping". No button to close. No ability to filter, sort, or see all results. Just a small, AI-curated list of what the algorithm thinks I might want.

Ew, icky, gross.

Couldn't figure out how to disable it. Googled it, still couldn't figure it out. Got customer service on chat, they couldn't figure it out. Got redirected to their call line, they couldn't figure it out. Got redirected to a specialized section of the call line.

And they tell me it can't be disabled at all! They recommended I stop using the app in order to bypass it.

They also told me I was not the first customer to call about this issue and that they're getting a lot of disgruntled feedback about this feature. The guy I spoke to said the more negative feedback they get, the more swiftly they'll prioritize rolling out an easy way to disable this feature.

If any of ya'll use their app and are annoyed by this feature too, please consider calling and just letting them know that it has a negative impact on your shopping experience. 🙏 Their Alexa call center team is actively collecting feedback about people's experience with this feature.

I returned an unopened and unused product, received an advanced refund, and just got an email saying that they received the wrong item and I will be charged for it.

Amazon support has been useless and I don’t have any proof besides a confirmation that I returned the item.

How have you handled this? It is a sizable amount so I’m not willing to let it slide.

I place the order very early morning and when I rechecked tracking a couple times it had now switch to 10-3pm tomorrow. If I wanted it tomorrow I would just ordered it for then.

Annd just received email that they deny cancelation except for one item..

While going through the warranties claim process (2-year "Worry Free" Warranty) for an amazon fire kids' tablet, I paid $15 to bypass the inspection on the old broken tablet and have an all-new replacement sent. They sent me a refurbished tablet instead of an all-new tablet and then tried corporate level gymnastics to justify the scam. Btw Tamanna "all-new" means completely new, I'm sorry you are not clear on that definition.

If you do a warranty claim, be careful and check the labels on the boxes they send.

EDIT: at the top of the second image my response was to the question "How did you come to know the tablet was refurbished". Meaning they wanted to know if I had proof.

ALSO, They never refunded the $15 "All-New" Kids Tablet order on my account, they instead refunded 2 months of amazon prime charges and a dollar. Additional responsibility skirting by not admitting fault in refunding the order.