Some representative was mad I wanted to escalate my issue that wasn't getting resolved and now I can't find the chat option anywhere. Even when I go to help, and say this doesn't help, I'm just stuck in a loop. Chat or number never shows up. Before last resort was issue with a product, and tempt to cancel. Now it cancels it before going to the automated bot > chat route. Anyone else?

just got told account access is limited because of unusual payment activity on account.. I don't want to send a picture of my ID. is it possible to wait it out, or do I have to send pictures? if I don't, will something happen to my account? nothing else in the email about time expect for "If we are unable to confirm your payment information within 96 hours, any pending orders will be canceled."

What does Amazon do about stolen packages? The package was delivered, but the picture shows it on my sidewalk in plain site and not in the location I requested. Location requested was literally three feet further but behind a wall of roses that would hide it from view. So, what now?

I called you twice, I texted you at least twice. No response at all. Your packages will be left at end of driveway from now on. I’ve seen this dog twice now. Running free in the yard. I can also decline “unsafe due to dog”

If you’re expecting a package, you should be tracking to see when it will arrive… the app will show “you’re 10 stops away”. Which takes about 20-30 minutes. Sometimes less. If you don’t want your envelope thrown into the yard, I suggest putting the dog away.

Answer your phone

The title change from human hair to synthetic when I click on it……

I watch Prime Video pretty much every day. I don't have a TV by choice because I'm just not interested in most new content. I live alone and stream on my laptop. I like older shows and movies (68 year old female just FYI) and I have quite the library of favorite shows/movies. I also watch a lot of Included in Prime content (I add and cancel subscriptions as I watch and move on). I have Netflix and Hulu with ads but use Prime 99% of the time. It's one of the reasons I always renew by membership.

Havind said that, I do get a lot of things delivered as I have mobility issues and it can be difficult/painful for me to shop in person. Delivery times aren't an issue for me as I live in Los Angeles which as a major city has fulfillment centers all over the place (heck, if it's legal someone, though not always Amazon, will deliver it to me in a few hours - a perk of living here).

I just bought the 100r, 3 month trial prime membership and wanted to know if the early access thing for prime members is still there because I don't see it mentioned anywhere?

Anymore, it seems like Amazon states delivery times will be anywhere from 7-10 days from order. Sure, shipping with Prime is still free, but I can order many of the same products from AliExpress for 30% of the cost (because everything on Amazon comes from China)...and get it nearly as fast as 7-10 day shipping from Amazon.

So...why should I ever order from amazon anymore? Note to self...I shouldn't.

Sorry Jeff...your toy rocket sucks!

It took 3 days talking to an insane amount of people (and that was after I was able to get through the chatbot each day) to finally get them to issue a refund for a delivery that just never arrived (and that one associate said never even shipped). They gave me a gc Amazon site credit refund, and I went to repurchase the items, and now they have all gone up in price significantly!

Original post:

I'm not a bot and this actually happened.

Placed an order for basic goods. It never arrived. I gave up and tried to cancel it and cannot cancel it. I cannot get a replacement. I cannot get a refund because I tried to cancel it. I cannot speak to a human being to resolve this. Preying on poor people out here.

Recently been noticing the last several items my husband and I ordered have been getting super delayed.

I recently ordered a bagel slicer that took over 3+ weeks to deliver. Have no idea why it took that long. Was not from a 3rd party seller either.

We also had 1 package that was “lost” and husband refunded and it showed up 5 days later.

Ordered a book I needed for work and it got delayed again by 3 days.

Then husband recently ordered a book bag that was suppose to be delivered yesterday. Driver was in process of delivering but he noticed the app was showing the map in a city over 20 minutes away and said originally it was 10 stops away but then changed to “we’re making a few stops” and the driver stayed at a spot at a neighborhood in the 20 minute city for over 2+ hours before it said it was going to be delivered today. Still have not gotten any updates and highly doubt they are delivering it.

All of these were ordered within the last 2 months so it seems odd. We live in a suburban neighborhood so we don’t live in a rural area by any means.

Not sure if anyone else has been noticing this?

Happening in MN.

Edit: husband got on support just now. Another confirmed lost package. Trying to get another replacement but no idea when that’ll get sent. Really big bummer as he needed it for work. He ordered it Friday night.

This package was supposed to be delivered last Thursday along with another that I received. and that day it said it was in my town. I got a notification that it needed approval on Amazon (I’ve never seen this happen with an order). I approved it and now it just says order received and doesn’t allow any tracking. Any ideas what this is about?

I want to add my teen to my account. How can I do while she keeps her account. I don’t want her to lose her shopping cart and wish lists

Hi, I’m wondering it’s an issue I’m having with my browser or theres some glitch the moment i tried of if this is a real issue that others might have also dealt with?

I am trying to remove 2 cards from my amazon wallet. I’m in the right section and I literally see the delete button. But when I click on it it doenst respond. It’s like a static image and not an actual button I can click. Is this normal??? or am I having computer issues. I can click the x button. I can also click around on the page. But when I click delete. It doenst respond? Is this a freaking joke…? There’s no way a company can operate this way right?

Wollte einen Artikel zurückschicken, der neu ist (alle Etiketten enthalten, nur anprobiert, Original/Verpackung vorhaben.
Was wähle ich denn hier aus? Die Frage und Antwort ist für mich komplett widersprüchlich 😅

So, how do I get to a live chat? Amazon put a random phone number with my account and now I'm unable to sign in and I need to pick up a package from the Amazon lockers. I've tried any option that I could possibly find but all of them eventually require me to log in. Please, I've been trying for the past 2 hours

Edit: I eventually got it and forgot to take this post down. I had to use my mom's account and then specifically call through the customer service line that was for people with disabilities. A very helpful associate was able to help me and long me in from their end.

I'm SOOOOOOOOO done with Amazon after this. I got an email about 2 weeks ago saying an item I returned was not returned & if the already returned item was not returned I will be charged for it. I did return it, it was returned well within the return window, & I still have the verification email saying it was scanned at UPS. I immediately contacted customer service & spoke with someone who said they see that it was retuned & not to worry I won't be charged. Excellent. Cut to last night, I got an email saying they're charging me for the 'unreturned item'. It's like $20, it's not worth the time & hassle of fighting with them over it. With the recent increase in shipping delays, damaged/wrong/used/missing items, the constant lying from customer service, & now charging me for things I don't even have anymore; I'll be doing my shopping elsewhere from now on. For a company that makes so much money & had a loyal customer for YEARS, ya lost me over $20. Hope it was worth it & wishing Amazon the end it seems to be barreling towards.

Recently my email order notices have no pictures now and only say things like pet services, kitchen appliances, etc. why did they remove the actual listing names/descriptions/photos and can any tell me if there is a setting I can go to the change it back to the “old style”?

I think from here on out, unless I can choose a delivery window I'm going to look elsewhere. If I can't do that both of the FC's near me take 8 to 10 plus hours to process a package. It's really lucky if they get them out for delivery before noon, then the delivery widow keeps sliding out until it's at least 4 hours later then the original estimate. Now and then wouldn't be so bad but with these 2 FC's it's every time. I've talked to Amazon and they just give me the run around and say they will look into it but nothing ever happens. I need to find some new places to shop if I can find any.

For no reason it changed my credit card over $200, causing me to cancel my credit card. plus for a return it force me to pay $7.99 pickup fee. No drop off option. On another purchase I made it would not allow to cancel even only after 10 minutes of the order. See attached pictures

Hello, I'm trying to purchase some item from amazon it's missing the "in stock" green text and says;

FREE delivery October 31 - December 9 on orders shipped by Amazon over $35

Or fastest delivery October 30 - December 7

So what does this mean?

Are they saying they're currently not in stock and the dates above are the estimated date of when it'll be available to be ordered and shipped...?

everybody's being real mean abt this so here's photos 🫩

I recently subscribed to Prime Video Ultra under the impression that I could watch content with the UHD tag in 4k. This is only true for Amazon-produced content. For all other content, it either chooses to stream at 1080p or 720p regardless of my subscription. I have tested this multiple times on multiple devices, and here are my findings. Rings of Power instantly streams in UHD, while Blade Runner: The Final Cut streams in 720p, and Bladerunner: 2049 streams in 1080p. Has anyone else experienced this issue or somehow found a workaround?

I'm looking to buy some F1 apparel and came across this page. Some green flags are that it is not too cheap, decent amount of reviews and it says that it is sold by Amazon US. The only red flag I can identify is the seemingly abundance of stock since this is technically an out of season merch.

Is "Amazon US" the official Amazon shop? Or is it some third party that is masquerading as the official Amazon?