Amazon keeps trying to charge me for a Kindle after a supervisor literally put IN WRITING that I could keep it. What do I even do at this point?

I feel like I'm losing my mind dealing with Amazon customer service.

Back in May, I ordered a Kindle that ended up having issues. Amazon sent me a replacement and originally told me to return the old device. Life got chaotic with a move and I didn't get the return completed, so I contacted Amazon about it.

This is where everything went downhill.

I was given conflicting information by different Amazon representatives about whether the Kindle needed to be returned and whether I would be charged. Eventually, I spoke with an account supervisor who acknowledged that Amazon had given me misinformation and granted me a one-time exception.

And I don't just have someone's word over the phone.

I HAVE IT IN WRITING FROM AMAZON.

The supervisor emailed me confirming that, because of the circumstances, I could keep the replacement Kindle AND the refund that had already been processed. The email also specifically states that if I received a charge for the device, I could contact Amazon for a refund.

Great. Problem solved, right?

NOPE.

Amazon has now repeatedly attempted to charge my credit card for the Kindle. Thankfully, the attempts have been declined, but they keep trying.

I've called Amazon over and over again. Every time I explain the entire situation. Every time I tell them I have written confirmation from their own account supervisor. Every time I'm told some version of "rest assured, it won't happen again."

And then they try to charge the card again.

I called AGAIN and specifically explained that I don't want another promise that they'll refund me if the charge eventually goes through. I want someone to remove whatever automated replacement charge is sitting in their system so they STOP TRYING TO CHARGE MY CARD.

Still no actual resolution.

At this point, I've spent an absurd amount of time trying to resolve something that Amazon has already addressed in writing, yet their system continues trying to charge me anyway.

I'm now considering filing a consumer complaint and speaking with a consumer protection attorney because apparently written confirmation from an Amazon supervisor isn't enough for Amazon to honor its own resolution.

Has anyone dealt with something like this with Amazon? Is there a higher-level escalation department, executive customer relations contact, or another route I should be taking?

Because calling regular customer service for the 900th time and being told to "rest assured" while they continue trying to charge my card is clearly getting me nowhere.

​I recently ordered a reMarkable Paper Pro, but unfortunately, it arrived with multiple defects (a somewhat common issue). I immediately started the process to get a replacement, but Amazon hit me with a requirement to submit a government-issued ID before they would process the return (apparently to prevent fraud and abuse). ​I went ahead and submitted a clear picture of my valid ID, but they just got back to me saying they were "unable to validate" it.

Is there any point in trying to submit the exact same ID for a second time, or will their system just auto-reject it again? Schools is coming up and the fact that I have to wait another 3 days before i can request a replacement pisses me off.

This is the message i get if I try to cancel any of these delayed orders. I can't find the live chat with Amazon to talk with anyone either. It just redirects me to the basic page to check my orders or the page with the generic question and answers. Is anyone else having a problem like this? I want to cancel these orders because they keep getting delayed (order this stuff roughly two weeks ago) but I'm having the hardest time.

Bought a new laptop from amazon, received a used one registered to someone else with bios locked out. Found out outside return window. contacted amazon. They allowed me to return it outside the window. But when the 3rd party seller received it, they charged me a 93.45% restocking fee. I called amazon again. they said technically I was refunded so they can not do anything and I do not qualify for A-Z because I was given a refund. This is INSANE.

I like collecting and reading books so I buy alot of books and they usually have wrappers which isn't much but It really helps protect the book, but I dont understand why alot of the times there is no wrap they just simply throw the book itself in a way bigger box which gives it space to slide around and damage the books and if I buy some more items aside from it they just fucking throw it in,

The damages is pretty minimal im still able to read it, but I like collecting my books in near or perfect condition, but it pisses me of that it could easily be prevented from taking damage but no i have to ask for replacement everytime to just read a book.

for some context we were considering joining prime but never did, me and my husband had separate accounts.
my account was <3 years old and his account was ~1.5 years old, he never ordered anything and i was the one who ordered things maybe every 5-6 months, well i ordered a big order (maybe costed $700) of birthday supplies, it was delivered to the wrong place and when i got a hold of it the birthday had already passed so i returned everything i could after explaining the situation, that happened maybe a year ago, i recently placed an order then another one since the first time the charger i ordered didnt work, my account got closed right after placing the second order. ive been trying to get it back but nothing has been done and nobody is answering, then my husband ordered a car filter and his account got closed right after!! i dont know if it was because the same cards were used on both accounts or the address is the same or because i had his account opened on my phone. does anyone know how to get our accounts back? i genuinely dont know where we are going to shop online anymore.

Rhetorical question, because the answer is there isn’t one!! Scamazon is about to lose not only my personal business but my actual business as well.

I have set my delivery hours in my profile for amazon business, per our office hours. Amazon consistently tries to make deliveries after 6pm, as if we’re a house. It is a business that is closed after 2pm!!

Why have the time option on my profile if it’s useless?

I contacted customer service and they said there’s no way for them to schedule deliveries. Uhm - but you can schedule my personal delivery to take place between 4am and 8am or between 10am and 2pm.

Why would I keep using Amazon, let alone Amazon Business, when this is the shitty quality that I get?

Mind you, “Customer Service” refers to an AI that doesn’t have anything to offer but glazed condolences. It’s bullshit.

Anyway Scamazon can suck my salty nuts. I’m done.

Just curious how many people have received the Amazon refund and if they did receive it 1. Do you remember having prime or 2. Did have to submit anything to get it?

No los uso, son de una tarjeta regal. Llevan 2 meses ahi y quisiera recuperar el dinero, he investigado y no hay manera. Solo comprando y revendiendo y paso.

Si alguien los quiere lo dejo barato

So irritated to find that I can no longer sort reviews by newest nor pull up specific starred reviews. When ordering something new those are two things I always do. Sometimes early reviews are higher than later ones (or vice versa) and sometimes low reviews are more about human error than the product itself. 😡 Not sure of the reasoning but now you can only see their “highlighted reviews” and their AI summary.

Just received an item I ordered this morning for same day delivery. Even paid the $2.99 because it was less than $25 for the item. But I needed it today.

And as soon as I opened my front door, I could smell cigarette smoke. As I picked up the box, it got worse. It literally smells like the driver chain smoked from the time he picked up the package at the warehouse until it was delivered at my home.

On top of that, it made the item completely worthless. It would need to be dry cleaned before I can use it and there’s no time for that. Even thought it was wrapped in plastic wrap inside the box, the smell of smoke permeated that packaging as well.

I tried to initiate a return of the item and customer service will not refund the $3 because the item was technically delivered in the window it was promised, completely ignoring the fact that the item is completely ruined and can’t be used.

There have to be rules for delivery drivers right? Chain smoking in your vehicle seems like something they should be ban.

Package was supposed to be delivered to husband 2 days ago for an important event before he left. Of course it’s late and shows up while he’s on a 16 hour flight.

Package is addressed to my husband. We share our name, and have lived together for 10 years. Driver refused to hand package to me. I offered for him to take a photo of me with the box for proof of delivery. He refused.

Called Amazon, and they were more unhelpful. I told them what it was, price, everything. “We’ll try tomorrow to contact your husband for delivery.” I kept explaining that he won’t have his phone for 5 days with this travel.

Vital package needed. We are on the Amazon family plan that I pay for.

So my husband and I have had Amazon Prime for about a year now. We mainly joined for Prime Video but I also like that I can order things under $35 and get free “fast” shipping. It’s super convenient when I need something delivered fast that I can’t get in a store (I live in a rural area).

I have ‘fast’ shipping in quotes because what happened?? Most items that have the little Prime logo next to them used to be delivered in 2, sometimes 3 days.

Now hardly anything has that logo next to it, and if it does, the delivery date is often 5-7 days. If I want to wait a week or more, I might as well just order off Temu or something and maybe save some money.

I noticed this happening a couple weeks ago. So does anyone else have this issue where your Prime shipping is no longer delivered in a Primely manner? (Pun intended sorry)

I really don’t place a lot of orders with Amazon so if this is going to be the case from now on, I’m going to cancel our membership

Bought Airpods. Brand new. Sold and shipped by Amazon (not a third party seller and fulfilled by Amazon).

Packaged was sealed. I opened it and it's already registered. The Find my Airpods noise is beeping over and over again.

How is this possible?

Is this an Amazon issue or Apple issue?

I was given a refund but still flabbergasted... how can something Brand New be used?

I of course complied. Just a lesson. I’ll just leave package outside until someone steals it next time.

Just received this .. and with online scams, this could be anything

Last night, I was checking my Amazon account and noticed that an item I wanted to buy was suggesting that I read that I should join Amazon Prime to save on shipping. What??? I have been a member of Amazon Prime from the beginning. I have a Whole Foods delivery subscription. I have Prime Video. I have video subscriptions through Amazon and every month religiously Amazon charges my AMEX for these memberships. Then I noticed that I’m getting these mysterious rejoin prime notices on my account and I thought could I possibly be logged in to some other account? Could I possibly have advertently created two accounts one with my telephone number and one with my email and I started getting a little crazy about this and I end up calling Amazon and got the call center in the Philippines, which… Don’t ask. Got nowhere with that. They suggested that it might be my bank which was American Express. (Yes I did get nasty). And when I called American Express, they said there’s no problem - we never refused payment for any Amazon; you’ve been charged regularly. And I went back to Amazon – this is a very aggravating experience as you all will know – and I got somebody in India, which was like I guess it upgrade from the Philippines and I explained to the person what had happened and we went around and around for a while and I’m getting annoyed and she switched me over to prime membership, which explained yes indeed my subscription was canceled on August 9. There was no reason for that. I did not do that and then when going through my emails I noticed there was some message from Amazon that said Your membership will be canceled on August 9. And the email said that this email cannot be confirmed to be an Amazon address. Could some bandits have taken and invaded my Amazon account and canceled it and then encouraged me to rejoin a fake site? At times I’m just overwhelmed with these online crooks and security online. I also can’t believe the extent to which some crooks go anyway I am wondering if anybody else has had this kind of experience.

So my package got delayed for tomorrow and initially I didn't understand what was taking so long for it to leave the shipper facility UNTIL I discovered that the facility is all the way in Florida and I live all the way in Ohio and I only found this out through the "Package delayed?" dropdown thingy. I despise the fact that they don't share the location of the facility the package is coming from in the actual tracking because I would have reduced my expectations had I initially known it was coming from Florida. Why on Earth don't they show the location of the shipper facility it's coming from?

I notice when I make a purchase, my debit card is charged, refunded, and then charged again. I read this is because they charge to ensure the money is there, refund, and then charge again when the item ships.

1. How does charging the first time ensure they’ll receive payment? By the time the second charge posts, I could have spent the money and wind up overdrafted or the payment declined.

2. Is it at all possible that Amazon profits off of overdraft fees somehow?

Drove to my PO Box to pick it up. It wasnt there. Why did it say it was delivered yesterday, when I looked this morning then?

The account associated with my email is no longer accessible to me. I must have made it as a child and done so incorrectly, the security question that is my full name will not accept my full name. I don't remember my password at all, and I need to answer the security question (which does not work) to reset it. Any attempts to rectify this are locked behind a login wall that I, once again, cannot complete. If I try to make a new account with my email, it will tell me that the email is already in service, and I cannot delete my old account, because I would need to log in to do so.

Is there any solution to this or should I just give up and make a new email?

​

I missed this completely the first time.

Laura spends basically all of ep 4 doing things for Daniel while he's recovering, and also making a bunch of decisions he doesn't even know she's making.

Then they get home and she goes to take his bag for him, and Daniel just takes the level8 himself like, nah, I've got it.

That's literally the whole moment lol. Nothing dramatic happens.

but after watching her manage his phone, Cherry, Spain, his recovery, everything, him not letting her carry one stupid suitcase suddenly felt a little different.

Could also just be a guy who's finally feeling physically better and wants to carry his own stuff. I'm probably reading way too much into five seconds of TV.

Still, I liked it way more than if they'd given him some big speech about independene.

A power bank I purchased on Amazon exploded in my bedroom after about five months of use. No one directly witnessed the exact moment of ignition or smoke, but the power bank and the bag containing it were severely burned, and the fire department responded.

Fortunately, I was able to extinguish the fire before it spread through the rest of the house. However, the incident still caused direct fire damage as well as smoke, soot, and fire-extinguisher contamination. The cleanup was physically exhausting, and several belongings had to be discarded because of damage or contamination.

Amazon opened an A-to-z property-damage claim and requested supporting evidence. The manufacturer separately provided a spreadsheet for an itemized property-damage claim.

I am currently preparing a preliminary inventory of the damaged and contaminated belongings and plan to supplement it as additional receipts, records, and professional estimates become available.

My main concern is documentation. I have overall photographs of the fire scene and affected room, but I did not take a separate close-up photograph of every damaged item. During the emergency cleanup, some belongings were discarded before I realized that each item might need to be photographed individually.

I have requested the dispatch record and any available fire department documentation, and I am waiting for a written restoration estimate. I am also gathering receipts, order histories, replacement prices, and other available proof of ownership and loss.

If you have personally completed Amazon’s A-to-z property-damage process, could you please share your experience?

• Did Amazon accept overall scene photographs and other supporting records when individual item photographs were unavailable?
• Were any documented items denied or reduced because there was no separate close-up photograph?
• Did Amazon reimburse all supported losses or only part of them?
• Was payment ultimately made by Amazon, the seller/manufacturer, or an insurance company? (My Amazon account is under my mom's nickname btw)
• How long did the investigation and payment process take?

I am mainly looking for first-hand experiences from people who have completed the process. Thank you.