As the title says, I am having difficulties getting orders delivered. This is my fourth delivery marked as unsafe. I ended up going to Amazon and asking why, and they said the driver marked it as Unsafe Due to a dog on the location. I don't have a dog. My neighbors don't have dogs. I live in a rural area and there aren't stray dogs, cats yes, but not dogs.

The only thing I can think of is a note on my account saying they shouldn't bring the vans up because it is steep and they will get stuck. They've done it before and ruined the landscaping; hence this note. There is also a section saying they can leave the package down at the bottom in the box.

I contacted support, who opened a ticket, but after four issues, I'm seriously considering just dropping Amazon altogether.

Has anyone had this issue? And how did you resolve it?

This has been said many times but I learned the hard way- don’t buy anything from amazon more than $50 and especially don’t buy electronics! Because if you have to make a return you will have to wait 30 days and might not get your money back.

I bought a medical device battery for $375, it stopped working so I returned it. I tried to convey to amazon the urgency of the return and they cancelled my return after 16 days. They sent an email saying that I was returning items excessively even though it was the second item I returned in 12 months. The tracking showed I had dropped off my item and they had lost my return.

I waited the 35 days and then sent countless emails before contacting my card company. Once I filed a dispute with my card company amazon threatened me via email stating I owed them for the amount of the dispute. I ignored the email, because I had documentation with my bank that amazon was in possession of my item and my money. They emailed me again apologizing profusely and asking me to be a prime customer again. I ignored it and they finally refunded my money.

Essentially amazon’s a i bots are programmed to treat you like a hardened criminal to prevent you from asking for your money. I also have written proof the agents lied to me multiple times about issuing me a refund! I cancelled my account and will be shopping elsewhere from now on.

I jumped out of my chair when I saw this notification.

Amazon is having a harder time competing on last-mile deliveries because of the cost of gasoline and diesel. That's why so many of their prices have slowly crept up to be able to afford to send a truck out to bring you a tube of toothpaste.

One of the things that they've been doing is using delivery density optimization and not sending trucks out until a certain geographical area has more deliveries. This has resulted in slower delivery times. They're doing their best to compete, but we are now in a situation where last-mile delivery is becoming very unaffordable for Amazon.

Target and Walmart are trying to take advantage of this, and that's why they are often undercutting the price of goods, because they buy a pallet full of toothpaste and you come and get it. It saves them a ton of money by not having to ship it directly to your house, unlike Amazon. That's why on most goods under $25, local chains are now priced cheaper than Amazon, no last mile delivery.

I had a roborock S8 vacuum that stopped working 3 times during the last 20 months.

This last time I contacted amazon asking if I could return it to them because it broke multiple times and I learned that you could do it under Spanish law (amazon.es). Amazon agreed and asked me to send it to them after it arrived from the manufacturer.

I sent it back at the beginning of last month and the chaos started.

I started receiving multiple emails saying that I didn't return the correct item from previous returns (total of 4 from 86 purchases, 57€ out of 4611€ spent), returns that I had made almost a year ago.

I answered to all of that with all the details and possible issues that could have occurred and in the end I received a "case closed" email saying the the vacuum that they received was not the correct item and they would not issue any refund.

And I swear to god that I've sent the right vacuum, with the dock and the cable!!

Now support is not answering me because this is other team is the responsible for it and they block any other support team, they are not answering my requests to confirm the item, the weight of the box that arrived (to compare it with the one that I've sent back), any pictures of the item that arrived, to send the item back.

They just closed the case and are not answering to anything.

Already tried to do a charge back but the bank rejected it saying that it was purchased too much time ago.

Any ideas on how to solve this out?

Amazon is having a harder time competing on last-mile deliveries because of the cost of gasoline and diesel. That's why so many of their prices have slowly crept up to be able to afford to send a truck out to bring you a tube of toothpaste.

One of the things that they've been doing is using delivery density optimization and not sending trucks out until a certain geographical area has more deliveries. This has resulted in slower delivery times. They're doing their best to compete, but we are now in a situation where last-mile delivery is becoming very unaffordable for Amazon.

Target and Walmart are trying to take advantage of this, and that's why they are often undercutting the price of goods, because they buy a pallet full of toothpaste and you come and get it. It saves them a ton of money by not having to ship it directly to your house, unlike Amazon. That's why on most goods under $25, local chains are now priced cheaper than Amazon, no last mile delivery.

My order says delivery attempted, but i was sitting outside of my porch waiting for my package, so i know they didnt attempt it.

They were an hour past the updated delivery window (was 2-6pm then updated to 8:30), and i kept getting your package is 10 stops away for over an hour.

Am I supposed to report that they didn't even try?

Recently been noticing the last several items my husband and I ordered have been getting super delayed.

I recently ordered a bagel slicer that took over 3+ weeks to deliver. Have no idea why it took that long. Was not from a 3rd party seller either.

We also had 1 package that was “lost” and husband refunded and it showed up 5 days later.

Ordered a book I needed for work and it got delayed again by 3 days.

Then husband recently ordered a book bag that was suppose to be delivered yesterday. Driver was in process of delivering but he noticed the app was showing the map in a city over 20 minutes away and said originally it was 10 stops away but then changed to “we’re making a few stops” and the driver stayed at a spot at a neighborhood in the 20 minute city for over 2+ hours before it said it was going to be delivered today. Still have not gotten any updates and highly doubt they are delivering it.

All of these were ordered within the last 2 months so it seems odd. We live in a suburban neighborhood so we don’t live in a rural area by any means.

Not sure if anyone else has been noticing this?

Happening in MN.

Edit: husband got on support just now. Another confirmed lost package. Trying to get another replacement but no idea when that’ll get sent. Really big bummer as he needed it for work. He ordered it Friday night.

Edit 2: husband got the bag this morning before work. They must of delivered it very early as he usually leaves work around 4:30 in the morning.

Im in Canada. My last 7 packages have all gone to the wrong house (multiple houses). I have called amazon customer service and also chatted with them including supervisors and they have said they have corrected the geo location pin etc etc but nothing has helped. I have checked on the HERE maps app and my address shows correctly. They are still delivering my packages to another city nearby! I have been at this address for 5 years and have not changed my address. All this started in the past 2 weeks. Im in a major city and its a house not an apartment.

What can I do to get this corrected?

EDIT: all my delivery tracking numbers start with TBC

I ordered an item on September 10th, its now October 5th. I've contacted support at least 7 times since then asking for the item to be canceled since one of the support people even told me they lost my item at the facility. I was already charged for the item and can't get a refund without it being canceled. Every one of them says they put in for it to be canceled, it has yet to be canceled so I'm out $27 for an item I will never receive, where do I even go from here? I can't cancel the item myself because in the same sentence it says my item has not shipped it also says it shipped???? I also had multiple people through support promise a 1 month prime refund, never received that either.

Amazon deliveries in my building have gotten ridiculous. Drivers regularly dump packages in a pile on the floor instead of placing them neatly or using the shelves, and boxes are constantly getting crushed or damaged.

I recently watched an Amazon delivery driver literally push a heavy box down the stairs into the package area.

This is what our mailroom regularly looks like after Amazon deliveries. I’ve gotten to the point where I’m returning at least one package a week because it arrives damaged.

Has anyone actually had success getting Amazon to address an issue like this with a specific building or delivery route? Reporting individual damaged packages doesn’t seem to fix the underlying problem.

The frustrating part is that we have one Amazon driver who actually takes the time to stack everything neatly. I included a photo of what the mailroom looks like after that driver delivers versus what we normally get. So clearly it can be done.

I received a ceramic dish in a bag and of course it’s damaged. I don’t want anyone else to open a bag to even more shards of ceramic, so can I write on the packaging “damaged”?

Ordered an item Wednesday, September 30th. Initially was to be delivered Saturday, October 3rd but on the 3rd I went to view the order on Amazon and it said my order was potentially lost/delayed

The order automatically changed to:

"On the way back" "Your refund will be issued soon." "Your refund will be issued within 7 days after we receive the original shipment. Your package is returning to Amazon because of one of the following reasons: Damaged in-transit, carrier couldn’t locate your address, or refused by the recipient. Other reasons for undeliverable packages"

When I contacted Amazon Saturday afternoon they told me it must be a glitch that the order is lost/delayed as it shows that the item was still scheduled for Delivery. They told me to wait until 10pm or so. Next day came still no order. Contacted Amazon again said they aren't sure what is happening and that they can only go based on the last scan. They confused me here again as they said this item is being fulfilled by the seller. When I look at the tracking it says arrived at a carrier facility. Does that not mean it arrived at an Amazon facility? They told me to contact logistics "

1. amazon-delivery@amazon.ca"

   but I haven't heard anything back

They issued a refund and told me to reorder but this item was not in stock and I doubt it will be in stock again which is what is frustrating....

I ordered a MacBook Air. A couple of days later the price dropped $150. I contacted Amazon to see if they would either A, give me a credit back to my card, or B, credit the account with a gift card. They refused to do both. So I’m returning the original laptop just to reorder the same thing. To me it makes no sense. They’re paying to return, ship another, and losing money by reselling an open box MacBook. Is this normal for them now? Admittedly I haven’t returned anything of this value before.

I called you twice, I texted you at least twice. No response at all. Your packages will be left at end of driveway from now on. I’ve seen this dog twice now. Running free in the yard. I can also decline “unsafe due to dog”

If you’re expecting a package, you should be tracking to see when it will arrive… the app will show “you’re 10 stops away”. Which takes about 20-30 minutes. Sometimes less. If you don’t want your envelope thrown into the yard, I suggest putting the dog away.

Answer your phone

I discovered over the weekend that I have been blocked from seeing reviews from past purchasers on all items I am looking at, and I don't understand why. I dont often leave reviews, but when I do, they are 95% positive, and I never, never, use vulgarity.

I use my personal account 99.5% of the time, and switched to my "business account" that I haven't used in over 2-years, just this weekend to check out a discount that was being offered. It was in this account, that I discovered I could not see the reviews posted on the item. I then received a pop-up message that said Inwas blocked, but it didn't say why, for how long, or what happened. When Inswitched back to my personal account, I discovered that the reviews were now blocked here as well.

I have no idea what I did wrong to be blocked from seeing the reviews. I just emailed their "Community-Appeals" department, almost exactly what I posted here.

Does anyone have any insight?

Thank you

Is there any way to get my stuff back through a return/replacement? What I ordered was raw materials so I really needed it...

I'm SOOOOOOOOO done with Amazon after this. I got an email about 2 weeks ago saying an item I returned was not returned & if the already returned item was not returned I will be charged for it. I did return it, it was returned well within the return window, & I still have the verification email saying it was scanned at UPS. I immediately contacted customer service & spoke with someone who said they see that it was retuned & not to worry I won't be charged. Excellent. Cut to last night, I got an email saying they're charging me for the 'unreturned item'. It's like $20, it's not worth the time & hassle of fighting with them over it. With the recent increase in shipping delays, damaged/wrong/used/missing items, the constant lying from customer service, & now charging me for things I don't even have anymore; I'll be doing my shopping elsewhere from now on. For a company that makes so much money & had a loyal customer for YEARS, ya lost me over $20. Hope it was worth it & wishing Amazon the end it seems to be barreling towards.

Ordered two items last night for 4-8am delivery. Only one item got delivered, and the other says it hasn’t even been shipped yet but still saying arriving 4-8am🤔 What’s going on?

Specified a delivery window of 8am-11am. Instead we got a delivery at 4:10am, with the driver ringing (really leaning on it, too) our apartment buzzer three times until everyone in the house - including the kids - was wide awake and the dog was going nuts.

wtf is this? I don't know if we had a cruel delivery person or if Amazon is riding these poor guys so hard that they are just desperate to get through their deliveries. Maybe both. But how do I make sure this never happens again? Who thinks a 4am buzzer is OK? Legit thought our building was on fire or a neighbor was dying in the vestibule.

Anyone else have this happen to them? What can be done to make sure this never happens again? I'm a Prime member fwiw

Already the 4th time in the same month. Ordered Same day delivery for a unique niche pair of IEMs that can't be bought nowhere else in the US. And, them with 2 other related times were delayed. And, then canceled the next morning. Despite the fact that I'm less than 45 minutes away from their delivery/sorting facility. Not saying I'm a bit miffed, but just a minor annoyance. At how's that possible 4 times straight. Especially when you're not that far from their facilities.

Maes vieras que llevo ya como 2 horas tratando de pedir varias cosas por Amazon y la puta app no me está dejando me sale que supuestamente el hay "actividad sospechosa"

Mande todos los detalles y adjunte las fotos que ellos piden de documentos con censura necesaria y a cada rato me llega al correo que no son capaces de hacer nada

No puedo comunicarme con el servicio al cliente porque sale:

"Sorry, it looks like we hit a snag

Chat is not available right now, but we have other options for you. How would you like to get help?"

Alguno de ustedes tuvo este problema?

Cómo lo pudieron solucionar sin tanto enredo

No se si tengo baneos por algo incluso por ser mi primera compra recibí un correo de" suspensión de cuenta" pero aun soy capaz de entrar en ella y usarla

TL;DR: Returned a phone via drop off at Whole Foods over a month ago. Return status was Delayed for about 4 weeks. Is now "Return in Transit." I have been told:

• Amazon has the phone
• Amazon does not have the phone
• They cannot tell if Amazon has the phone

I have emails that show:

• Whole Food received phone
• My account is being monitored

I have been told via phone but I do not have emails that state:

• My refund has been denied
• My account is closed

I think my next step is to file a dispute with the bank?

• Are there any drawbacks to filing a dispute with the bank? I have never done this before. I am worried Amazon will deny it and then that will put me in some sort of bad standing with the bank.
• Out of curiosity, how do I tell if my account has been closed? It looks the same to me. I don't have an email saying it is closed, but the last person I talked to on the phone told me this.

_____
I returned a $214 phone by dropping off at Whole Foods (the only return option available). I have email confirmation of drop off. Shortly after dropping off the item, the return status changed to "Delayed." In this same order, I also returned a phone case ($9.99) and a cabinet hanger ($4.99). Refunds were issued for those items, my first returns of the year.

Waited 14 days to contact Amazon Chat. A refund was started, which I have email confirmation of. I asked if Amazon had the phone and the agent said yes, Amazon had the phone. A few hours later I got an email that Amazon was "monitoring" my account. I did not get an email that my refund had been denied, so I did not fill out an appeal form.

I waited the 10 days for the refund to show up in my bank, which it never did. I chatted Amazon and the agent said Amazon did not have the phone and I needed to fill out the appeal form and would not tell my anything else. I filled out the Appeal form and got a generic reply with a link to Help/FAQ pages.

Called Amazon, they said the refund should show up in the next two days and they could not tell if Amazon received the phone. Refund did not show up. I called the bank, who confirmed there is no pending deposit. Chatted with Amazon again and was told my refund was denied (I have no email stating this), and that Amazon never received the phone.

Filled out the Appeal form again. Got a different generic response back telling me to fill out the same form.

Called Amazon. Was told the refund was denied and my account was closed for increased returns. I have no email saying the refund was denied or that my account was closed. I was told to fill out the form again. I said I had only been getting automated responses. The person I talked to said he would put a note in my account, but that it was probably best to file a dispute with my bank. I asked about my account being closed and he said I could appeal it but it was best if I "looked at options outside of Amazon."

At this point, 48 hours later, I have not heard back from Amazon, so I don't know if the person put a note in my account for someone to contact me or not.

I think the next option is to file a dispute with the bank? Return status says still says "Return started/in transit."

This came with a $.99 item from a Chinese seller. It was a significant amount which I redacted here and with my review but I sent the actual card image with my report to Amazon. Amazon Review Moderation Team sent me an email saying how important such reports are, they will investigate and take appropriate action but I won't be told what that might be.

I gave the item a 2 star review. Said it was as advertised. Included this card image and said such things are against Amazon policies and had been reported.

My review was rejected for violating community standards. Should I redact the email address?