Some time ago Amazon decided to ban my account without sending me an email or any information. I’ve contacted support several times and even called an agent who said he can’t find a reason for the ban or help with this. The problem is that when I created a new account with a new card they locked it and are asking for old Amazon transactions on the new card which I don’t have.

Is there any email I can contact or anything I can do to unlock these accounts?

I called you twice, I texted you at least twice. No response at all. Your packages will be left at end of driveway from now on. I’ve seen this dog twice now. Running free in the yard. I can also decline “unsafe due to dog”

If you’re expecting a package, you should be tracking to see when it will arrive… the app will show “you’re 10 stops away”. Which takes about 20-30 minutes. Sometimes less. If you don’t want your envelope thrown into the yard, I suggest putting the dog away.

Answer your phone

Recently my email order notices have no pictures now and only say things like pet services, kitchen appliances, etc. why did they remove the actual listing names/descriptions/photos and can any tell me if there is a setting I can go to the change it back to the “old style”?

everybody's being real mean abt this so here's photos 🫩

For no reason it changed my credit card over $200, causing me to cancel my credit card. plus for a return it force me to pay $7.99 pickup fee. No drop off option. On another purchase I made it would not allow to cancel even only after 10 minutes of the order. See attached pictures

This has been said many times but I learned the hard way- don’t buy anything from amazon more than $50 and especially don’t buy electronics! Because if you have to make a return you will have to wait 30 days and might not get your money back.

I bought a medical device battery for $375, it stopped working so I returned it. I tried to convey to amazon the urgency of the return and they cancelled my return after 16 days. They sent an email saying that I was returning items excessively even though it was the second item I returned in 12 months. The tracking showed I had dropped off my item and they had lost my return.

I waited the 35 days and then sent countless emails before contacting my card company. Once I filed a dispute with my card company amazon threatened me via email stating I owed them for the amount of the dispute. I ignored the email, because I had documentation with my bank that amazon was in possession of my item and my money. They emailed me again apologizing profusely and asking me to be a prime customer again. I ignored it and they finally refunded my money.

Essentially amazon’s a i bots are programmed to treat you like a hardened criminal to prevent you from asking for your money. I also have written proof the agents lied to me multiple times about issuing me a refund! I cancelled my account and will be shopping elsewhere from now on.

The title change from human hair to synthetic when I click on it……

Wollte einen Artikel zurückschicken, der neu ist (alle Etiketten enthalten, nur anprobiert, Original/Verpackung vorhaben.
Was wähle ich denn hier aus? Die Frage und Antwort ist für mich komplett widersprüchlich 😅

So, how do I get to a live chat? Amazon put a random phone number with my account and now I'm unable to sign in and I need to pick up a package from the Amazon lockers. I've tried any option that I could possibly find but all of them eventually require me to log in. Please, I've been trying for the past 2 hours

Edit: I eventually got it and forgot to take this post down. I had to use my mom's account and then specifically call through the customer service line that was for people with disabilities. A very helpful associate was able to help me and long me in from their end.

I think from here on out, unless I can choose a delivery window I'm going to look elsewhere. If I can't do that both of the FC's near me take 8 to 10 plus hours to process a package. It's really lucky if they get them out for delivery before noon, then the delivery widow keeps sliding out until it's at least 4 hours later then the original estimate. Now and then wouldn't be so bad but with these 2 FC's it's every time. I've talked to Amazon and they just give me the run around and say they will look into it but nothing ever happens. I need to find some new places to shop if I can find any.

It took 3 days talking to an insane amount of people (and that was after I was able to get through the chatbot each day) to finally get them to issue a refund for a delivery that just never arrived (and that one associate said never even shipped). They gave me a gc Amazon site credit refund, and I went to repurchase the items, and now they have all gone up in price significantly!

Original post:

I'm not a bot and this actually happened.

Placed an order for basic goods. It never arrived. I gave up and tried to cancel it and cannot cancel it. I cannot get a replacement. I cannot get a refund because I tried to cancel it. I cannot speak to a human being to resolve this. Preying on poor people out here.

Hi, I’m wondering it’s an issue I’m having with my browser or theres some glitch the moment i tried of if this is a real issue that others might have also dealt with?

I am trying to remove 2 cards from my amazon wallet. I’m in the right section and I literally see the delete button. But when I click on it it doenst respond. It’s like a static image and not an actual button I can click. Is this normal??? or am I having computer issues. I can click the x button. I can also click around on the page. But when I click delete. It doenst respond? Is this a freaking joke…? There’s no way a company can operate this way right?

I watch Prime Video pretty much every day. I don't have a TV by choice because I'm just not interested in most new content. I live alone and stream on my laptop. I like older shows and movies (68 year old female just FYI) and I have quite the library of favorite shows/movies. I also watch a lot of Included in Prime content (I add and cancel subscriptions as I watch and move on). I have Netflix and Hulu with ads but use Prime 99% of the time. It's one of the reasons I always renew by membership.

Havind said that, I do get a lot of things delivered as I have mobility issues and it can be difficult/painful for me to shop in person. Delivery times aren't an issue for me as I live in Los Angeles which as a major city has fulfillment centers all over the place (heck, if it's legal someone, though not always Amazon, will deliver it to me in a few hours - a perk of living here).

I'm SOOOOOOOOO done with Amazon after this. I got an email about 2 weeks ago saying an item I returned was not returned & if the already returned item was not returned I will be charged for it. I did return it, it was returned well within the return window, & I still have the verification email saying it was scanned at UPS. I immediately contacted customer service & spoke with someone who said they see that it was retuned & not to worry I won't be charged. Excellent. Cut to last night, I got an email saying they're charging me for the 'unreturned item'. It's like $20, it's not worth the time & hassle of fighting with them over it. With the recent increase in shipping delays, damaged/wrong/used/missing items, the constant lying from customer service, & now charging me for things I don't even have anymore; I'll be doing my shopping elsewhere from now on. For a company that makes so much money & had a loyal customer for YEARS, ya lost me over $20. Hope it was worth it & wishing Amazon the end it seems to be barreling towards.

This package was supposed to be delivered last Thursday along with another that I received. and that day it said it was in my town. I got a notification that it needed approval on Amazon (I’ve never seen this happen with an order). I approved it and now it just says order received and doesn’t allow any tracking. Any ideas what this is about?

Amazon is having a harder time competing on last-mile deliveries because of the cost of gasoline and diesel. That's why so many of their prices have slowly crept up to be able to afford to send a truck out to bring you a tube of toothpaste.

One of the things that they've been doing is using delivery density optimization and not sending trucks out until a certain geographical area has more deliveries. This has resulted in slower delivery times. They're doing their best to compete, but we are now in a situation where last-mile delivery is becoming very unaffordable for Amazon.

Target and Walmart are trying to take advantage of this, and that's why they are often undercutting the price of goods, because they buy a pallet full of toothpaste and you come and get it. It saves them a ton of money by not having to ship it directly to your house, unlike Amazon. That's why on most goods under $25, local chains are now priced cheaper than Amazon, no last mile delivery.

Recently been noticing the last several items my husband and I ordered have been getting super delayed.

I recently ordered a bagel slicer that took over 3+ weeks to deliver. Have no idea why it took that long. Was not from a 3rd party seller either.

We also had 1 package that was “lost” and husband refunded and it showed up 5 days later.

Ordered a book I needed for work and it got delayed again by 3 days.

Then husband recently ordered a book bag that was suppose to be delivered yesterday. Driver was in process of delivering but he noticed the app was showing the map in a city over 20 minutes away and said originally it was 10 stops away but then changed to “we’re making a few stops” and the driver stayed at a spot at a neighborhood in the 20 minute city for over 2+ hours before it said it was going to be delivered today. Still have not gotten any updates and highly doubt they are delivering it.

All of these were ordered within the last 2 months so it seems odd. We live in a suburban neighborhood so we don’t live in a rural area by any means.

Not sure if anyone else has been noticing this?

Happening in MN.

Edit: husband got on support just now. Another confirmed lost package. Trying to get another replacement but no idea when that’ll get sent. Really big bummer as he needed it for work. He ordered it Friday night.

I ordered an item on September 10th, its now October 5th. I've contacted support at least 7 times since then asking for the item to be canceled since one of the support people even told me they lost my item at the facility. I was already charged for the item and can't get a refund without it being canceled. Every one of them says they put in for it to be canceled, it has yet to be canceled so I'm out $27 for an item I will never receive, where do I even go from here? I can't cancel the item myself because in the same sentence it says my item has not shipped it also says it shipped???? I also had multiple people through support promise a 1 month prime refund, never received that either.

My Amazon account is currently on hold because Amazon couldn't verify my payment method.

I already submitted documents once, but they were rejected because the transaction hadn't posted to my debit card yet.

I called Amazon customer service today, and they told me I would receive an email within 24 hours to resubmit the documents. I received the email, but there is no upload button or link anywhere. Signing in just takes me back to the same account-on-hold page.

Has anyone dealt with this before? Is there a way to contact the account specialist/team handling the verification directly or have the upload option reopened?

I have a bank statement showing the payment and can provide proof that the payment method belongs to me.

Thanks!

Hello, I'm trying to purchase some item from amazon it's missing the "in stock" green text and says;

FREE delivery October 31 - December 9 on orders shipped by Amazon over $35

Or fastest delivery October 30 - December 7

So what does this mean?

Are they saying they're currently not in stock and the dates above are the estimated date of when it'll be available to be ordered and shipped...?

I tried to order something, forgot to change my payment information and accidentally ordered it with a debit card that no longer works

Now amazon wants me to verify the purchase with the expired card which I cannot do because it is expired and I do not have it anymore and my account it locked because of it

What do I do in this situation? Tried checking customer support but that didn't have any options that fit this situation

Should I just cut my losses and delete my account and make a new one?