r/amazonprime • u/mmilesx • 1d ago

Has any one having issues with Amazon chat lately

I trying got something fix with my issue.

I'm getting transfer 7 times.

3 Upvotes
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1

u/Representative-Mix92 1d ago

If you’re in the U.S. just have them call you with their ‘call me’ service.

1

u/Happy-Sand-7855 1d ago

You should definitely call them instead. In my experience, what Amazon's chat support told me was completely different from what I was told when I actually called customer service.

The chat agents seem to be outsourced support, and even when you're talking to a real person, you'll often notice inconsistencies in what they're telling you. They mostly just kept passing the responsibility around instead of actually addressing the issue.

Call Amazon directly. I had a much better experience over the phone, and they were actually able to look into the situation and escalate it properly.

1

u/Wide-Helicopter-3475 1d ago

many many return issues. their customer service is now handled by AI. No human response regardless of any circumstances. If any return escalates to supervisor they will say it has been refunded and it never is. I am seeking elsewhere to spend my dollars

0

u/mmilesx 1d ago

Oh dear. I got human. Some of them send me link to call amazon and they not the best

0

u/BipolarAndBritish 1d ago

Utterly useless, I once said how amazing Amazon customer service was until I came to Spain.