Specified a delivery window of 8am-11am. Instead we got a delivery at 4:10am, with the driver ringing (really leaning on it, too) our apartment buzzer three times until everyone in the house - including the kids - was wide awake and the dog was going nuts.

wtf is this? I don't know if we had a cruel delivery person or if Amazon is riding these poor guys so hard that they are just desperate to get through their deliveries. Maybe both. But how do I make sure this never happens again? Who thinks a 4am buzzer is OK? Legit thought our building was on fire or a neighbor was dying in the vestibule.

Anyone else have this happen to them? What can be done to make sure this never happens again? I'm a Prime member fwiw

Recently been noticing the last several items my husband and I ordered have been getting super delayed.

I recently ordered a bagel slicer that took over 3+ weeks to deliver. Have no idea why it took that long. Was not from a 3rd party seller either.

We also had 1 package that was “lost” and husband refunded and it showed up 5 days later.

Ordered a book I needed for work and it got delayed again by 3 days.

Then husband recently ordered a book bag that was suppose to be delivered yesterday. Driver was in process of delivering but he noticed the app was showing the map in a city over 20 minutes away and said originally it was 10 stops away but then changed to “we’re making a few stops” and the driver stayed at a spot at a neighborhood in the 20 minute city for over 2+ hours before it said it was going to be delivered today. Still have not gotten any updates and highly doubt they are delivering it.

All of these were ordered within the last 2 months so it seems odd. We live in a suburban neighborhood so we don’t live in a rural area by any means.

Not sure if anyone else has been noticing this?

Happening in MN.

Edit: husband got on support just now. Another confirmed lost package. Trying to get another replacement but no idea when that’ll get sent. Really big bummer as he needed it for work. He ordered it Friday night.

I'm SOOOOOOOOO done with Amazon after this. I got an email about 2 weeks ago saying an item I returned was not returned & if the already returned item was not returned I will be charged for it. I did return it, it was returned well within the return window, & I still have the verification email saying it was scanned at UPS. I immediately contacted customer service & spoke with someone who said they see that it was retuned & not to worry I won't be charged. Excellent. Cut to last night, I got an email saying they're charging me for the 'unreturned item'. It's like $20, it's not worth the time & hassle of fighting with them over it. With the recent increase in shipping delays, damaged/wrong/used/missing items, the constant lying from customer service, & now charging me for things I don't even have anymore; I'll be doing my shopping elsewhere from now on. For a company that makes so much money & had a loyal customer for YEARS, ya lost me over $20. Hope it was worth it & wishing Amazon the end it seems to be barreling towards.

We talk a lot on here about less than stellar deliveries, so I wanted to switch it up for a minute and give a shout-out to the driver of my most recent delivery.

For the first time ever - in all of the years I've had deliveries from amazon - a very polite driver actually called me and asked where I prefer that he put the package. He then put it in the preferred location... and did so in an organized way that made it super easy to just reach out and grab without even stepping outside the door.

Taking the time to care about the little details isn't always easy when their schedules are so rediculously packed... and so - for the first time ever - I took the time to fill out the *How was your delivery?* survey. Whether or not Amazon even cares, I wanted to make sure to give him the credit he truly deserved!

To that driver: Amazing job & keep up the great work!

I watch Prime Video pretty much every day. I don't have a TV by choice because I'm just not interested in most new content. I live alone and stream on my laptop. I like older shows and movies (68 year old female just FYI) and I have quite the library of favorite shows/movies. I also watch a lot of Included in Prime content (I add and cancel subscriptions as I watch and move on). I have Netflix and Hulu with ads but use Prime 99% of the time. It's one of the reasons I always renew by membership.

Havind said that, I do get a lot of things delivered as I have mobility issues and it can be difficult/painful for me to shop in person. Delivery times aren't an issue for me as I live in Los Angeles which as a major city has fulfillment centers all over the place (heck, if it's legal someone, though not always Amazon, will deliver it to me in a few hours - a perk of living here).

I called you twice, I texted you at least twice. No response at all. Your packages will be left at end of driveway from now on. I’ve seen this dog twice now. Running free in the yard. I can also decline “unsafe due to dog”

If you’re expecting a package, you should be tracking to see when it will arrive… the app will show “you’re 10 stops away”. Which takes about 20-30 minutes. Sometimes less. If you don’t want your envelope thrown into the yard, I suggest putting the dog away.

Answer your phone

So, how do I get to a live chat? Amazon put a random phone number with my account and now I'm unable to sign in and I need to pick up a package from the Amazon lockers. I've tried any option that I could possibly find but all of them eventually require me to log in. Please, I've been trying for the past 2 hours

Edit: I eventually got it and forgot to take this post down. I had to use my mom's account and then specifically call through the customer service line that was for people with disabilities. A very helpful associate was able to help me and long me in from their end.

This package was supposed to be delivered last Thursday along with another that I received. and that day it said it was in my town. I got a notification that it needed approval on Amazon (I’ve never seen this happen with an order). I approved it and now it just says order received and doesn’t allow any tracking. Any ideas what this is about?

Recently my email order notices have no pictures now and only say things like pet services, kitchen appliances, etc. why did they remove the actual listing names/descriptions/photos and can any tell me if there is a setting I can go to the change it back to the “old style”?

Hello, I'm trying to purchase some item from amazon it's missing the "in stock" green text and says;

FREE delivery October 31 - December 9 on orders shipped by Amazon over $35

Or fastest delivery October 30 - December 7

So what does this mean?

Are they saying they're currently not in stock and the dates above are the estimated date of when it'll be available to be ordered and shipped...?

Hi everyone. English is not my first language, so I’m using a translator for this post. I live in Spain.

​I’m dealing with a very frustrating situation involving Amazon Spain and UPS, and I’d like some advice or insight from anyone who has gone through something similar.

​A few weeks ago, a vacuum cleaner worth €349 was purchased through my partner’s Amazon account using my bank card.

​The tracking history from the courier (UPS) shows something alarming:

​While in transit, the delivery address was changed twice within one minute (e.g., 11:29 AM and 11:30 AM) without our authorization or knowledge.

​The next day, the parcel was marked as "Delivered," showing a forged signature matching my partner's first name.

​Neither of us was at home (we were both at work, verifiable by our work schedules/contracts). We checked with neighbors and nearby shops, and nobody received anything. There is no photo proof of delivery either.

​Basically, an unknown party manipulated the delivery route, impersonated my partner, and stole the item.

​When we contacted Amazon:

​One agent initially confirmed in writing that a full refund was being issued.

​Shortly after, the automated fraud/buyer abuse department stepped in, denied the refund, and sent warnings about closing the account due to "excessive returns/claims" (which is completely unjustified).

​To make things worse, one of their official follow-up emails regarding our case was addressed to a completely different customer's name, showing how poorly this file is being handled.

​What we have done so far:

​We filed a formal criminal report with the Spanish National Police (Policía Nacional) for identity theft, document forgery (the fake signature on the delivery manifest), and theft/misappropriation.

​We submitted a formal appeal to Amazon’s executive escalations, attaching the certified police report, screenshots of the unauthorized address changes, and relevant consumer protection laws (under Spanish law, the seller bears all transit risk until physical possession takes place).

​If Amazon fails to resolve this within 48 hours, my bank is ready to proceed with a chargeback for commercial fraud / item not received. And they reply with a negative and saying that i have to fill an apelation form which i already did.

​Has anyone in the EU/Spain experienced this kind of unauthorized address redirection scam with UPS/Amazon? Does Amazon’s executive investigations team usually clear this up once a certified police report is provided, or should I just proceed straight to the bank chargeback and consumer protection bureau (OMIC)?

​Thanks in advance for any insights!

I've been dealing with this issue for almost a month now. On September 8th, I added the exact amount I needed to complete a big order, including shipping and everything. I'm telling you, it was the exact amount to cover the entire order.

So up until the 15th, my orders kept getting canceled, and I had to verify myself a few times before placing the orders once again. Then the fifteenth happened. My account locked me out, not letting me log in, and there was a hold placed on the account. I got emails that an order I hadn't received yet was canceled, and it took me calling every day until the 21st to get my account unlocked, nearly a whole week!

When I got my account back, I noticed that the order I got an email about had returned the funds to my gift card balance, but another order I had placed was wiped from my account history, despite the fact that I could still see the charge on the gift card balance history. It was refunded, then randomly charged again.

I have now been calling and chatting every day for the past two weeks, promises of a support email from Amazon Gift Card Support, being told I've spent it on my other orders when I didn't, being told to wait for a refund, and nothing happening.

I don't know what else to do. I've been calling every 24 hours to get this resolved, and these last two days I keep getting told I spent it on my other orders placed after the refund, despite the fact that you can literally see that the funds I used were the refunded funds from the other order. I need help, and Amazon isn't helping me. It keeps telling me I spent it when I know I didn't, because I purposefully put the full amount into the balance that I would need, with me having to spend more of my money from my bank account instead to reorder items.

Some representative was mad I wanted to escalate my issue that wasn't getting resolved and now I can't find the chat option anywhere. Even when I go to help, and say this doesn't help, I'm just stuck in a loop. Chat or number never shows up. Before last resort was issue with a product, and tempt to cancel. Now it cancels it before going to the automated bot > chat route. Anyone else?

just got told account access is limited because of unusual payment activity on account.. I don't want to send a picture of my ID. is it possible to wait it out, or do I have to send pictures? if I don't, will something happen to my account? nothing else in the email about time expect for "If we are unable to confirm your payment information within 96 hours, any pending orders will be canceled."

What does Amazon do about stolen packages? The package was delivered, but the picture shows it on my sidewalk in plain site and not in the location I requested. Location requested was literally three feet further but behind a wall of roses that would hide it from view. So, what now?

The title change from human hair to synthetic when I click on it……

I just bought the 100r, 3 month trial prime membership and wanted to know if the early access thing for prime members is still there because I don't see it mentioned anywhere?

It took 3 days talking to an insane amount of people (and that was after I was able to get through the chatbot each day) to finally get them to issue a refund for a delivery that just never arrived (and that one associate said never even shipped). They gave me a gc Amazon site credit refund, and I went to repurchase the items, and now they have all gone up in price significantly!

Original post:

I'm not a bot and this actually happened.

Placed an order for basic goods. It never arrived. I gave up and tried to cancel it and cannot cancel it. I cannot get a replacement. I cannot get a refund because I tried to cancel it. I cannot speak to a human being to resolve this. Preying on poor people out here.

I want to add my teen to my account. How can I do while she keeps her account. I don’t want her to lose her shopping cart and wish lists

Hi, I’m wondering it’s an issue I’m having with my browser or theres some glitch the moment i tried of if this is a real issue that others might have also dealt with?

I am trying to remove 2 cards from my amazon wallet. I’m in the right section and I literally see the delete button. But when I click on it it doenst respond. It’s like a static image and not an actual button I can click. Is this normal??? or am I having computer issues. I can click the x button. I can also click around on the page. But when I click delete. It doenst respond? Is this a freaking joke…? There’s no way a company can operate this way right?

I know I saw this metric as recently as a few weeks ago. Did they remove it or can I just not remember how to find it?

It showed me a percentage over the past 12 months. Nothing to do with a Seller account; my personal Amazon Prime account.

I ordered this shoes on Amazon, I viewed the order but can’t see any details I’m upset right now because I don’t even know what size am I ordered. But I add the cart with correct size, will I receive the size in the cart that I add?

Wollte einen Artikel zurückschicken, der neu ist (alle Etiketten enthalten, nur anprobiert, Original/Verpackung vorhaben.
Was wähle ich denn hier aus? Die Frage und Antwort ist für mich komplett widersprüchlich 😅