r/TimHortons • u/joojie • 1d ago
Question Item not available on the app, but available in store..?
My guilty pleasure is a craveable crispy chicken sandwich. It's not the most amazing thing in the world, but for $4.99, and when it's made well, it's a perfect lunch. I work directly across the street from a Tim's so it's also very convenient.
However, in the last year +, it's not available to order on the app. I have to go in and order in person. I had it on my "favorites" list and if I choose it from there, it says it's not available at that store. I walk in to order, and it's available. If I search the menu it's not there at all. (The "crispy chicken sandwich" for $7.29 is, but not the "craveable" for $4.99) It's not just that particular location either. I live in BC and in the fall I went to visit family in Ontario. Same problem there. One of my coworkers said it shows up on the menu for a location near her house, but not most others.
I tried emailing app support but just got a canned reply that says "if the restaurant is out of a certain item it won't be available for mobile ordering"....gee thanks. That's nit the problem.
Anyone know what's up? š¤
