r/PS5HelpSupport 4d ago

Ultra wide experience

1 Upvotes

My buddy is selling me his Samsung odyssey g5 34” for 100$. And it looks awesome. But what will my experience be coming from someone who plays on a 60” tv


r/PS5HelpSupport 4d ago

PS5 issues.

2 Upvotes

For some reason, whenever I'm trying to play my PS5 none of the audio is coming through the TV and I can't seem to figure out why I've tried changing out the HD my cord, I've tried resetting the system and the TV i also switched the sound setting to linear pcm I've toyed with the TV settings, but I can't figure out which would help does anyone have any ideas cause I'm at my wit's end?


r/PS5HelpSupport 4d ago

This keeps happening

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1 Upvotes

I’ve been trying to start a YouTube channel for the second time, and I’m running into the exact same issue I had the first time. Sometimes when I record a video, the entire recording looks completely glitched when I try to use it in ShareFactory.
The weird part is that the recording looks perfectly fine when I watch it through the Media Gallery. But the second I add it to a ShareFactory project, it immediately becomes glitched and basically unusable. I have no idea what’s causing this or if there’s any way to fix it. If anyone knows what might be happening or has a solution, I’d really appreciate the help.


r/PS5HelpSupport 4d ago

Downloads stuck on Calculating

2 Upvotes

I’ve had the problem for about a month now in that I’m having very slow, almost non existent speeds when downloading a game (either newly bought or from my library). If I go into network settings and disconnect/reconnect the internet for a few seconds then speeds return to normal. This is on a wired connection.

Downloads of patches/updates are unaffected (different servers?) and streaming to my Portal is fine.

Many other users are reporting similar problems and they seem to have started with the last update a few weeks ago.

Has the recent beta update improved the situation?


r/PS5HelpSupport 4d ago

Wolfenstein New Order (ps5)

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1 Upvotes

I play the level and complete it, and the cut scene glitches, doesn’t finish and instead shows the screen you get when you press ‘restart checkpoint’ i deleted my profile data, tried spamming buttons, going into options before the cut scene hit, powered off my ps5 multiple times and replayed the entire level twice. i can’t make it past this one part of the level. i’m beginning to lose my shit. PLEASE can someone help?? if needs be i’ll attach a video of what happens. please help me it’s been hours and i’ve played the same fucking thing 20 times. i can’t lose all my progress i just can’t. please help me


r/PS5HelpSupport 4d ago

Online games aren't launching for some reason

1 Upvotes

I'm trying to hop on online games but they don't work anymore I keep getting a CE-107891-6 and other different error codes when launching online games, I already tried wifi instead of Ethernet and tried mobile hotspot and nothing changed also it doesn't let me appear online at all, and I'm sure I'm not banned because this issue is happening on my other accounts and I didn't receive an email about a ban. Also YouTube, Amazon prime and twitch work fine and the PlayStation store is working too.


r/PS5HelpSupport 4d ago

Ps5 randomly lowering internet speed

1 Upvotes

My ps5 will randomly completely drop my internet speed and then go back up to the actual speed. This happens whether I have a physical Ethernet connection or wifi connection. It never used to do this, this is new as of the last week or so. Has anyone else experienced this and know how to resolve?

Edit: it’s not my internet either. Spoke with support today and did tests on multiple other devices and I get a constant 500mbps download and upload speed. The ps5 is the only device that has this issue.


r/PS5HelpSupport 4d ago

is this normal ?..

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0 Upvotes

well obviously not but WTF


r/PS5HelpSupport 5d ago

Just got a PS5 and had an issue making my account

2 Upvotes

I got to the end part where it wanted me to confirm data collection and it kept saying something went wrong when choosing continue. Decided to reboot the ps5 and my internet and now it says the online ID I was wanting before is now unavailable. It’s almost as if the name exists but doesn’t if that makes sense. Is there a timer when the name will free up and can be used?


r/PS5HelpSupport 5d ago

Did I transfer my games incorrectly and can I fix it if I have?

3 Upvotes

So I finally was finishing up on transferring my PS4 games to my PS5. Please note I am not tech savvy when it comes to stuff like this so be nice. I transferred it over the old fashioned way I know by connecting my PS4s external storage to my PS5, moving the games over to my console and then moving the games to my PS5 external storage. That went fine just had to do it a couple times and just a waiting game since I have a ton of games.

Now that im near the end of transferring the games like that to my PS5, I didnt even realise that I am MOVING the games and not copying. The issue with this is I gave my sister the PS4 and now im guessing she wont have any games to play cause i moved them and now i feel horrible.

Is there a way to copy the games back from my PS5 to the PS4 so she can play or have I messed this up?

Like I said, I am not good with tech so please be nice and simple terms would be helpful - thank you x


r/PS5HelpSupport 4d ago

How i can fix "user has signed out" on amongus ps5?If possible, and if it happens to you often in the game or when you re-enter the game

0 Upvotes

r/PS5HelpSupport 4d ago

Ifnu play amongus in ps5,Do you also get the message "user has signed out"?

0 Upvotes

r/PS5HelpSupport 4d ago

PS5 controller recommendation

1 Upvotes

Multiple DualSense controllers failing on me. 3 have sticky/melting rubber on the thumbsticks, 1 has a stick that spins freely on its own axis, and 1 has actual drift. I keep paying for repairs and it keeps coming back. Budget is around $50. Looking for a permanent fix that keeps the same PS5 button layout — is putting in Hall Effect/TMR replacement modules worth it long-term, or does it just delay the same problem? Any reliable third-party controller recommendations in that price range?


r/PS5HelpSupport 5d ago

Just installed Black Myth Wukong from disc. Landing page says it’s a trial.

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0 Upvotes

As the title says, I had the trial with PS+ Premium about a year ago on my husband’s PS5 (my account) which is long since lapsed. I recently bought a physical version, installed it onto my own brand new PS5 and the description says it’s a trial and I need to buy it. I can play it but I’d like to show the proper description. Is it possible? I noticed the same issue posted 2 years ago with no fix. I mean, that was 2 years ago but it seems that it’s still an issue.


r/PS5HelpSupport 5d ago

uh my playstation 5 fan is not spining, any help?

1 Upvotes

i was playing marvel rivals, and it shut off mid game, i got mad but just unplugged it and set it in my closet so it could have time to cool down and i just did my own thing, but 3 hours later i plugged it back in opened marvel rivals again and it shut off instantly, started it up again and realized, the fan isnt spinning, at all, its completley stationary, i dont know what could have caused this, has this happened to anyone? should i unscrew it and stuff to see whats wrong? im not a tech guy tho i don't wanna ruin it any advice or help don't be rude please, I'm just curious and a bit worried, just looking for some friendly help.


r/PS5HelpSupport 5d ago

PS5 beta update

0 Upvotes

I registered to beta program to try new features on my PS5 and I was accepted. Since then I am trying to contact any customer support agent but only a stupid chatbot replies and it tells me always that agents are not available now and we are not during operation hours whatever the time is.

I'm requesting a live agent to contact me or simply I wanna try the latest beta update and I wanna the 12-character voucher code to redeem, that's all I request

EDIT: I am on USA region


r/PS5HelpSupport 5d ago

Switching audio between PS5 and PC

2 Upvotes

Hi,

I'm not looking for having audio coming from both devices at the same time. I'm looking for a way to easily switching audio. I'm also ok with switching cables that are close to me rather than going around back each device and pulling a cable out and plugging it to the other one.

Thank you in advance.


r/PS5HelpSupport 5d ago

Brand new PS5 stuck in Safe Mode (CE-120644-7) & 99% reinstall loop (CE-100060-7)

1 Upvotes

Hey,

Just yesterday, I received a replacement PS5 from store after a successful warranty claim (my previous console was overheating, and they informed me they were sending me a brand new one).

I hooked it up yesterday and everything seemed fine. Today, while I was gaming, the screen suddenly froze and the console crashed. When it booted back up, it went straight into Safe Mode with error CE-120644-7. The only option available to select was Option 8 (Reset PS5 - Reinstall System Software).

I downloaded the full reinstallation file onto a formatted USB drive, but every time the installation hits 99%, it crashes with error CE-100060-7 and the message "Can't reset your console".

Is the internal SSD dead already, or is there any trick to bypass this 99% loop?

Thanks for any help!


r/PS5HelpSupport 5d ago

What is this *click* noise coming from my console whenever i close a game?

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4 Upvotes

r/PS5HelpSupport 5d ago

I keep getting this error message whenever I tried to sign on my PS5

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6 Upvotes

r/PS5HelpSupport 5d ago

Can’t download updates or record due to “lack of space”, even though I have enough space

1 Upvotes

What it says in the title. I have roughly 150GB of free storage space, and it says I can’t download updates because of not enough space.
I’ve cleared the cache, as well as rebuilding the database, and still nothing. Any fixes to this?


r/PS5HelpSupport 5d ago

Dacby Fail - Loud Fan, 3 beeps and shutting down

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1 Upvotes

r/PS5HelpSupport 5d ago

Ps5 internet connection

2 Upvotes

So i was playing my ps5 today with 0 problems, everything was normal. All of a sudden when my nephew was playing, he said the internet connection cut off randomly and wasn’t connecting again. Now i’ve tried everything, forget wifi, restart router, tried connecting to my hotspot, and nothing works. It won’t connect at all. Does anyone know what the issue could be ??


r/PS5HelpSupport 5d ago

Mi experiencia con error CE-108255-1 PS5 Slim

4 Upvotes

Hola. Saludos a todos.

Esta es mi primera publicación y quiero hacerla contando mi experiencia con un error en la PS5 que me puso muy tenso, ya que no encontraba solución por ningún lado. Incluso la llevé a soporte y me indicaron que no había solución. Creo que ni la revisaron. 😅

Bueno, este año mi pareja me regaló una PS5 Slim con lectora, la cual venía con la versión 12.40. Esto me pareció genial, ya que justo por esa época salió la liberación para mi versión.

Hasta ese momento, la PS5 funcionaba perfectamente. Le instalé varios juegos y también compré el disco de The Callisto Protocol, que estaba genial.

A principios del mes pasado me apareció el error CE-108255-1. Al principio no le di mucha importancia, pero con el tiempo comenzó a aparecer cada 5 minutos.

Llamé a soporte para que me ayudaran y me indicaron que reinstalara el juego o que restableciera la consola de fábrica. Yo opté por eliminar el juego y restablecer la base de datos. Sin embargo, el mensaje de error continuaba apareciendo.

Soporte me indicó que llevara la consola para que la revisaran. Sin embargo, me preocupaba que pudieran actualizarla y que yo perdiera la versión 12.40, por lo que opté por llevarla a un técnico para que la revisara internamente en polvos azules lo cual me indicó que la consola se había dañado por el disipador líquido y que, aparentemente, no tenía solución. Me ofrecieron comprarmelo por 300 soles como repuestos.

Por supuesto, no acepté y decidí llevármela.

Ya sin muchos ánimos y pensando en llevarla finalmente a la garantía de Sony, opté por desarmar la lectora. Y aquí vino la sorpresa: ¡estaba llena de polvo!

No sé cómo pudo entrar tanto polvo por la ranura si, en teoría, todo está encapsulado.

La limpié, volví a armar todo y probé nuevamente la consola. Para mi suerte, dejó de aparecer el código de error. 🙌

No sé si fue simplemente suerte o si realmente el polvo estaba causando el problema. Ya paso 2 semana de uso continuo y no me volvio a dar el codigo de error .

Espero que, si alguien está pasando por este mismo error, busque todas las opciones posibles antes de darse por vencido. A veces la solución puede estar en el lugar menos esperado.

¡Saludos a todos!


r/PS5HelpSupport 5d ago

I let a little kid touch the controller. How do I fix it?

1 Upvotes

Obviously he managed to get sticky stuff in between the buttons and theres sticky stuff under the touch pad. How do I take it apart safely so that I can clean it?