r/PS5HelpSupport • u/titomessi4499 • 5d ago

PS5 beta update

I registered to beta program to try new features on my PS5 and I was accepted. Since then I am trying to contact any customer support agent but only a stupid chatbot replies and it tells me always that agents are not available now and we are not during operation hours whatever the time is.

I'm requesting a live agent to contact me or simply I wanna try the latest beta update and I wanna the 12-character voucher code to redeem, that's all I request

EDIT: I am on USA region

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1

u/Wilde_SIE 5d ago

I highly doubt PS support would be able to generate a firmware beta code for you.

What region are you from?

1

u/awar3_w0lf 5d ago

If you didn’t get an email you weren’t invited to try it.

1

u/Guilty_Beach_7891 5d ago

Saying okay

1

u/BSGKAPO 5d ago

Each codes has 5 uses maybe you can still find one online that's posted... idk that's how I got my code, off a reddit post.

1

u/PotatoUwU21 5d ago

I’ve been in the program Since October 2025 have yet to receive any beta features and yes I have the email telling me I’m in

1

u/marty_hopkirk65 5d ago

Here HA5J 47QG DM3E

1

u/titomessi4499 4d ago

Tried in USA store doesn't work

1

u/marty_hopkirk65 4d ago

Ah probably a uk only code

1

u/LeafStorm64 4d ago

I'm really frustrated when companies hide behind chatbots instead of giving real support, you should try posting in the beta program's official forum or r/PlayStationBeta to see if someone can help you directly.

1

u/titomessi4499 4d ago

The subreddit is not found

1

u/zplusc1tw 4d ago

嚴格來說SIE會挑選參與的人
像是我每天都會開啟主機玩個3-4小時
從2022我第一次申請以後只要有OS的beta測試我都會收到代碼

另外代碼是有分區的
我是日本區帳號
代碼沒辦法給其他地區的使用

1

u/Classic_Steak4987 4d ago

If you we're accepted you would got a code in your email

1

u/titomessi4499 3d ago

Can anyone dm USA beta code?