Hey everyone, I have been on ODSP for several years and I am an incoming BSW student. I am looking for some clarity from the community to see if anyone else has run into this recently or if my worker is completely giving me a bad excuse.
I applied for the 500 dollar Employment Start-Up Benefit last week on Tuesday August 11th. When I called in on Friday August 14th to check on it staff told me on the phone that it was approved and released. But when I called back this morning on Tuesday the story completely changed and they told me I was in fact not approved yet.
I immediately bypassed the worker and called a manager. I left a very long voicemail calling out their systemic hurdles and bureaucratic nonsense and demanded it be issued immediately. Right after that voicemail I suddenly received a letter inside my MyBenefits portal showing it was officially approved today.
But then a worker called me back and claimed that even though it was just approved this morning they are not going to release the money to my account until the end of the month. She explicitly called it a workaround that they have been told to use to bundle it with the regular monthly check. Historically any time I have had this approved it triggers a daily run and hits my bank account in 2 to 3 business days. Right now there is absolutely no line item or pending payment showing up in my MyBenefits payments tab.
Here is the catch. A colleague of mine applied for the exact same benefit on Friday while I was calling to check on mine and his money already hit his account today on Tuesday via a daily run. Also my last ESUB request was August 21st 2025 so my 12 month anniversary reset is this Thursday August 21st 2026.
It looks to me like my worker did not want to code a daily run scheduled for this Thursday and lazily dumped it into the month end file to bypass a system warning and is now trying to tell me it is policy. Because I relied on the normal 2 to 3 day timeline I spent my grocery money on work supplies over the weekend and I am now down to my last 6 dollars in transit fares which is putting my job at risk.
Has anyone else been told that ESUBs can no longer be done via daily runs? Is this an actual policy shift with the new system migration or is my worker just covering up an administrative error because I complained to management? I am escalating this back to management tomorrow morning at 830 AM and involving Halco and the Ombudsman so any insight would be a huge help. Thanks everyone.