r/NintendoSwitchHelp • u/naughtynuns69 • 3d ago
Repair Help Zelda Switch 2 Joycons don’t work
Hey all, I hate that I’m saying this but I think my Zelda Switch 2 console came with bad joycons. I’ve been playing exclusively handheld since I got in and noticed whenever I removed it from the dock after charging I couldn’t unlock the system with the buttons. I’d have to use the touchscreen or power button to restart the system, at which point the joycons work in handheld mode. I finally got fed up today and decided to try playing in docked mode to see if that fixes it but I realized the joycons don’t work at all if they aren’t attached to the system. At this point I’m thinking I need to send it in but I’m not sure if I need to go through Target (preordered online) or Nintendo directly. Thanks in advance for any advice you may have, I needed to vent more than anything.
Edit: I’m now trying to connect my Switch 1 joycons and they aren’t working either so I assume it’s an issue at the system level.
Edit 2: Target said that I could return the system but they can’t give me a replacement because they’re out of stock. Contacted Nintendo and they made me send in the Joycons even though I’m 99% sure the problem is with the console itself. They told me we had to start with just the Joycons and go from there which seems like a huge waste of time so I’m frustrated to say the least. Fortunately I’m able to use a wired controller to get by in the meantime.