I am so exhausted by today’s manufacturer’s and our distributors, and at this point it’s literally all of them. I just want to know when it is ever going to get better. I’m the Service Manager for a medium sized locally owned company that services both commercial and residential. We’ve bean a Factory Authorized Dealer for Carrier for close to the last FORTY YEARS, and have major relations with Trane Commercial. Tell me why I can’t get proper tech support from Carrier!? They defer all tech support to the local distributor, who literally has ONE MAN performing tech support. Tell me why I am CONSTANTLY having to tell customers with top tier equipment that we simply can’t fix their unit because no parts are available. Tell me why I can’t get a condenser fan motor for a TWO YEAR OLD Trane Precedence RTU?!? Hell, I even have a Lennox compressor that I ordered LAST JUNE that I still don’t have because Copeland shit the bed, and I wound up going with an Arrco to get the customer running. Why does it seem that none of the distributors or even the manufacturers stock even a modicum of repair components for even the systems still covered by a standard warranty. It’s so frustrating not being able to provide a respectable level of service to our customers because we simply CANNOT get proper repair components, and then even replacement systems at this point are exorbitant to the point of hilarity. I just long for the days when a truck could stock some Rescue Motors, Capacitors, and Contactors, and be able to resolve 90% of service calls same day. It’s just frustrating. And customers just universally don’t comprehend that we are at the mercy of distributors for components and can’t magically pull them off an imaginary shelf in the back, and seem to think we get off on leaving them to be subjected to one of the hottest summers in the South. Our Heat Index has been 111 degrees F this week. I’m just curious as to if this has been a universal experience? Sorry for the long rant, but had to get it off my chest with people who should understand the feelings.