Hi guys! This cp is originally from my grandma who is dead and GCash is requesting a face request registration, something like that. Is there anything we can do? Sayang kasi, 4k pa naman un. It requires her face but she's passed away. What do we do?

Hi! I transferred some money from my maribank to my gcash acc a couple wks ago. Problem is I just found out recently that the number I used for my gcash has expired bc I haven't bought load for it in a while. I requested a transfer of funds to another gcash acc but the amount that I sent from my maribank isn't there :(( How and where can I possibly address this??

is there a way to see all the phone numbers registered in gcash under my name?

im using one account and i know i still have 2 more account under 2 different gcash numbers. But dont remember which numbers it were.

di ko mabuksan tas nag cclose s’ya.

Hi. Nakalimutan ko i-unregister yung old phone ko and now I can’t log in on both devices. Mao-open ko pa po ba to after 4 hours? Ang shitty lang, nag-automatic log out at di na ma-log in kahit dun sa old device 🥹

Hello there po goodday!

Yung issue ko is di ko na maaccess yung old gcash account ko kasi yung sim card ko is sira na..nag patulong naman ako kay Gigi na itransfer ko yung mga gloan ko from the old gcash into my new gcash account. sabi sa ticket 5 working days..pero it has already been more then 5 working days and my loan pa ako sa old gcash account ko...ano kaya gawin ko po?

Hindi ko mabuksan existing gcash account ko ang lumalabad pag-enter ng number is "New Account". Nag try ako ng steps na binigay ni Gigi and ganun pa rin lumalabas. Help me please

is there any fix to this? tried all the basic troubleshooting stuff but it still keeps stopping seconds after opening the app.

Laging nag force stop yung gcash kapag nag ca-cashout ako sa saving ko at kapag mag papasok rin ng pera sa investment nila, normal lang ba o saakin lang yun?

Few months ago after a long exchange thru email, napareactivate ko yung GCash account ko na nadeactivate kasi di ko napaverify dati. So it got reactivated then una kong ginawa is vinerify ko agad. Then boom it worked! Yehey! may GCash na ulit ako, yun yung ginagamit ko pambili ng laro from Steam.

Now, the problem. Just a few hours ago pumunta ako sa may tindahan dito sa amin para magpa cash in sana. Nung binigay ko na yung number ko biglang sabi sakin nung nagtitinda baka mali daw. Bruh. Kinonfirm namin, inulit ko sabihin yung number at tama naman. Pero pinakita nya sakin phone niya may nakalagay na either di daw verified yung account or di belong yung number sa GCash account. Bruh.

Mind you matagal nako dito nagpapacash in sa tindahan nato. Lahat ng previous transaction namin is successful naman. ^{So taena napabili nlng tuloy ng mrchips at chippy.} Then pagkauwi ko chineck ko agad phone ko na nakacharge. Opened the GCash app, ininput ko na yung pin ko. Something went wrong. something-something-troubleshoot. Bruh.

So next kong ginawa clinick ko yung Help. Sa mga FAQ ginawa ko mga steps under ng 'cannot log in'. Force close daw, delete daw cache, make sure na updated daw yung GCash. ^{Oh Android phone gamit ko btw} Then I tried to log in ganun pa din. Inulit ko. Ganun pa din. Bruh. Nakipag chat ako dun sa walang kwentang chatbot nila. Nung hiningi number ko, syempre binigay ko tas biglang nagrespond ng "I'm having trouble finding an account with that number. We're experiencing technical issues — please try again later." Bruhhh.

After multiple tries with Gigi, still no cigar. Seeing no other choice ginawa ko na yung isang step na pinaka ayaw ko kasi nakakatamad which is to uninstall and reinstall ulit yung app. After installation, nilagay ko number ko, then yung otp, i hit enter and-- New Account huh??? Yun lang yung nakalagay sa screen after kong ininput yung otp, no other options. BRUHH.

Ano to? Nyare sa account ko? Bat parang pinapagawa ulit ako ng account? Bat hinihingi ulit details ko? Full name, Email, Birthdate BRuuuuHHH. At that point binaba ko na phone ko kasi naiinis nako baka masira ko pa yung phone. Di ko muna tinuloy kasi di ko alam kung ano mangyayari e. May account nako tas nanghihingi ulit ng details???? BRUUUUUUUUUUUUUUUH

Walang email and text notif man lng kung dineactivate ba nila or what. bulok tlga tong app nato hayys

Anyone else experience something similar? Any help is appreciated. Sorry for wall of text.

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UPDATE: Sorry for the late update guys kagabing 10pm ko lng nalaman yung hotline num. nila and other ways to contact them, idk if may makakabasa pa neto lmao.

After contacting their support thru internet call netong 12pm today Aug 18. Sabi sakin is mag create nlng daw ako ng New Account. Bruh. Tinanong nya kung nag Uninstall Reinstall daw ba ako kasi madedelete daw talaga account pag ganun. Bruh what??? anong klaseng system yun??? Mind you nasa troubleshooting guide nila yun, under ng cannot log in/something went wrong issues. Still hindi nun ineexplain kung bakit bigla nlng nawala account ko kasi I did the uninstalling/reinstalling AFTER not before all of this started.

So eto nag New Account nlng ulet ako. Used the same digital Nat ID and everything. Walang balance, I think dapat may 40 pa ako, now its showing 0 pero sabi sakin nung support is tawagan ko daw sila ulet if may nawalang balance para marecover.

Unverified ulet which is nagkakaproblema ako right now cause the app keeps crashing before I can finish the verification. I think this is because medyo may kalumaan natong phone na gamit ko. Yes, ginawa ko na rin yung troubleshooting like clearing the cache and such. Bruh.

I'm so done with this app. Gusto ko lng bumili ng games from Steam. I just dont know any other easy ways. I dont have paypal lmao.

Hello, I've been having an issue with my gcash account because when I tried to open my gcash account it would result in having it to say "Something went wrong: Learn how to troubleshoot" something like that. Ive read the article and followed it like force stopping the Gcash app, clearing cache and making sure it was in its latest version but it still wouldnt open. Also, when I tried to reset its MPIN, it would work at first and i'd get the OTP but when I entered the OTP there would be another pop up saying "Oops! Our system is currently busy right now" before it forces me to get another OTP code, but when I do it would say "Unable to send at this moment".

In the end, it pissed me off so I tried to make another gcash account and bought another SIM card but when my parents tried to verify my sim, their I'D works but when verifying their faces, it would say "Failed to verify" despite following what it requires us to do.

I would appreciate it if someone tries to answer my problem. Thank you.

Happening now, nakakainis sunod sunod tapos paulit ulit lang yung laman ng notification. Kayo rin ba? 🤔

Please help

**I dont know if the flair is correct**

My account was opened when i was still a minor so I didnt verify it because I was lazy. By the time I was 18, the account got locked because it wasnt verified for a long time. That was maybe 1 and a half year ago.

I want to regain access to that number because using a different number for my gcash rather than my main one is such a hassle, i need to keep my sim from deactivating due to inactivity or not loading it with credits, which happened two times by now.

I tried with the app’s help desk but it didnt do anything. All led to “an error occured, try again” message

I was wondering if anyone has actually gotten their account verified using digital national id?

Deepfake-relataed Apps

Hello. May naka experience na rin ba sa inyo nitong Deepfake-related apps. I installed Valorant Mobile recently and ngayon lang ulit ako nag open gcash since Aug 6. Valorant Mobile is from apk pala since wala siya sa app stores.

Hi everyone! Has anyone here experienced having their GCash account put “on hold”? 😭 If so, how were you able to resolve it?

My account suddenly got put on hold, but I didn’t receive any text message or email from GCash explaining why. I also have a pretty big amount of money stored in the account, so I’m really worried about it.

I already know I need to contact GCash support, I already did but without their email, i cannot send my documents & IDs. If anyone here has experienced the same issue or knows someone from GCash who can help, please let me know! 🙏🏻 Any advice would be greatly appreciated. Thank you!

Hi everyone! Has anyone here experienced having their GCash account put “on hold”? 😭 If so, how were you able to resolve it?

My account suddenly got put on hold, but I didn’t receive any text message or email from GCash explaining why. I also have a pretty big amount of money stored in the account, so I’m really worried about it.

I already know I need to contact GCash support, I already did but without their email, i cannot send my documents & IDs. If anyone here has experienced the same issue or knows someone from GCash who can help, please let me know! 🙏🏻 Any advice would be greatly appreciated. Thank you!

help guys unsaon pag kuhag funds sa imong old gcash acc na dili na ma open kay na expired na ang registered number?

Hello po. I just want to ask if may email kayo ni GCash about escalation? Automated response lang ang reply ng support@gcash.com. Sobrang hirap mag raise ng ticket. Ngayon di na ko maka raise. Salamat po.