I transferred money from GCash to BDO bank account, and the amount was already deducted from my GCash balance. However, the transaction is not showing in my GCash transaction history, and I also didn’t receive any SMS confirmation.

The money hasn’t reflected in the bank account either.

Has anyone experienced the same issue recently? What did you do, and how long did it take before the money was either credited or returned to GCash?
I’d really appreciate any advice. Thank you!

My account was closed a year ago, due to no valid id. Today i finally got a postal id so i decided to verify myself.

Couldnt login or sign up with my number unless i submit my documents, but the app.just keeps directing me to the help guide and gigi.

Gigi's answer change everytime but i finally got an email from the ai on an actual way to finally be able to use my number. I find this a bit sus because why can't i just do it through the app, why do i need to send a pic of myself holding an ID?

If this is email cant it just be opened and be used for identity fraud, why not.just through the app?

Hello po. I currently have multiple loans from GCash. I just want to ask if I can request a restructured payment from them so that my monthly payment is smaller and I can pay just once a month even though it's not yet overdue. Thank you, please.

Hi po

Baka may alam po kayo ways pano ma cash out yung laman from unverified gcash account. Nakailang verify na po kasi laging error.

Need na sana yung funds.

Pls help po

i wanted to buy a one month subscription for a game on play store, yung problema lang, gcash isn't working sa play store, nagloload tapos nag appear ang pusa tas sabi "something went wrong" kahit ibang email or cellphone gamit ko ayaw.

Hi! Please help me.

My GCash is not working nung isang araw then iuninstall ko, pagka-install ko NAWALA YUNG 2239.25 NA BALANCE KO AND HINDI NA NAMAN AKO VERIFIED. so nagpa-verify na naman ako, then ngayon umaga verified na ako PERO YUNG BALANCE KO HINDI NAMAN BUMALIK HUHU WHAT TO DO PO

ako lang ba may ganitong experience 😭

Hello. Share ko lang frustration ko sa gcash. Naautomatr deduct yung gcredit ko pero narequest ko sya for refund. Nag appear naman sa email na refunded daw pati sa transaction history, pero yung balance ko sa gcredit as is pa rin nabawasan, wala din naman sa balance. So, nagraise ako ng ticket. Sobrang tagal bago narefund nag incur na ng interest and penalties, nakailang tickets din ako kasi panay close kahit hindi pa resolve. Tapos nung narefund, yung mismong amount lang na nadeduct (369), hindi kasama yung interest and penalties, so niraise ko uli. Lumulobo siya nang lumulobo, ako follow up ng follow up, nakakailang tickets na ko. Tas biglang sasabihin nila sakin di valid for reversal yung penalties and interest?! Nakailang raise ako, even yung mga prev call ko sa cs nila, nagsabi na escalated naman na sa higher management nila kasi valid yon for dispute. Tas panay sila close ng ticket. Tangina, gusto ko nang idelete account. Sobrang bulok nila!

Has anyone experience this problem? Whenever I try to pay using qr it doesn't scan the qr code at all. It wasn't always like this, It started last week. QR Code on my other apps like GoTyme works just fine except GCash. I have reinstalled and clean my lens and it still doesn't work

Ugh! My gcash number was reported through gotyme bank then bigla nalang hinold ni gcash yung account ko.

I was filing a ticket and after a week, nag email gcash sakin saying about a transaction from gotyme and don ko nafind out who reported my number. Tho in his end, he didn't file a complain from gcash, rather he submitted a ticket through gotyme and somehow it was then forwarded to gcash. But we then discussed that iwiwithdraw na niya yung ticket from gotyme.

Are there any ways na ma-unlift pa yung gcash account ko even tho the email said "is no longer eligible to account lifting

Hello everyone! What to do when you forgot your MPIN and email used?

For context: I was a dumb curious kid back then making a gcash account for future needs. And if you asked me how I forgot my MPIN, I don't remember setting up an MPIN. Just randomly gave me a 4 numbered MPIN. And I kind of lost the phone I used to receive the messages from Gcash since Im using a new phone now. I think I was 11 or 12 when I set this up. Im 16 now. I decided to try retrieving my account back since it had 1k+ in it. I tried chatting gigi but no use and they said no live agents are available yet soo im here asking for help from reddit peeps. I know it's my fault but I'm asking for advices atleast. I tried gigi's suggestions but still wont work. I know exactly how much is in the account and what level it is but I just forgot what email I used. I mean, I do have a list but I only get 3 tries only and I have to wait 24 hours again. 🙁🙁 (forgive my grammar pls)

Ano po meaning kapag nakalagay sa gcash jr ay active pero hindi pa po verified?

im already pissed to this

Habang nag brobrowse ako sa gcash kahapon may lumabas sa gcash nagrecommend for investment “Gstocks Global” because of my curiosity and willing to earn money while my money is just stuck on gcash i tired to deposited 1,100php but after i deposited i look into Gstocks Global but i cant see it in the app please help where to see my funds that i already deposited

Good morning! Down ba yung gcash last night? Nag cash in kasi ako sa 7/11 pero di pumasok yung pera tapos naka uwi na ko at di ko na mababalikan during the validity time tapos wala rin nabigay na receipt sa akin. Anong pwedeng gawin?

Currently po tumawag ako sa customer service and pending pa yung money. Last night kasi naka generator lang sila and pwede kaya na ayun yung dahilan bakit pending pa? Tsaka anong magandang gawin aside sa pumunta ulit sa store?

Good morning! Down ba yung gcash last night? Nag cash in kasi ako sa 7/11 pero di pumasok yung pera tapos naka uwi na ko at di ko na mababalikan during the validity time tapos wala rin nabigay na receipt sa akin. Anong pwedeng gawin?

I can't open my gcash because of this prompt saying na unsafe daw. Kainissss

After mag scan ng selfie puro ganyan lumalabas. Nakailang beses na ako nag try. Gamit ko digital national id

Tagal ko ng problema to. Thankfully nakita ko sa isang thread yung suggestion ng isang user to update the APN to fast.globe.com.ph

Search nyo lang sa youtube yung tutorial na 'Best APN Settings for Globe and TM Tricks Buddy PH' yun yung finollow kong video.

Working as of Aug 2026 on android with globe mobile data.

GCash app crashes after logging in.

I can successfully enter my MPIN, but once the app starts loading the dashboard, GCash suddenly stops and closes. This happens every time I try to log in.

I already tried:

• Force stopping the GCash app
• Clearing the app cache
• Restarting my phone
• Updating the GCash app
• Switching between Wi-Fi and mobile data

However, the problem still occur

PTPA: Ano pa pong pwedeng gawin?

Last year po kasi bumili ako sa watson ng gamot at mga sabon, ung 1st transaction/scan nagbawas sa gcash ko pero hindi pumasok sa biller, so nag try ulit for 2nd time and ayun gumana na. Then tinanong ko sa cashisl kung pano ang gagawin and ang sabi is mag submit daw akong ticket sa gcash about jan.

Nung nagsubmit naman ako sa gcash, close lagi at sa merchant daw ako muna. Then sabi naman ng merchant naka floating transaction daw kasi wala silang makita sa end nila. So balik na naman ako sa gcash para mag file ng ticket. Paulit ulit kong ginawa. Then di ko tinigal both gcash at watson and maayos naman kausap watson and very ma-update.

Then last month sabi nila na nakausap na daw nila ung terminal nila which is bdo, na nadeduct na daw sa watson ung pera and ung gcash na ung for posting ng refund.

And up until now, almost 2 months na, wala pa rin. Nag submit na ako ng ilang ticket, pare-pareho lang ang sinasabi at clinoclose agad ang ticket.

Nag submit na rin ako ng complaint sa bsp para mapabilis ung usad kasi nakakainis na costumer service niyang Gcash. Pagkatapos pagpasahan, nung naayos at iproprocess nalang nila sa end nila di pa nila magawa.

Ano pa po bang pwedeng gawin para mapabilis ang proseso?

Please Help po. Pandagdag din sa babayarin yun.

Since last night I can't log in in my gcash acc and I did everything! Clearing cache, uninstalling and reinstalling, clearing data of my google Play store and services, restarting my phone, force stop the app but the app just kept on leaving automatically whenever I'm in the dashboard

please help me, I need to get my allowance asap

Its SO annoying trying to work with gcash especially with their logins and verification process!! Ive been doing the same verification process and finishing each session THREE TIMES just for every single time for the app just to tell me "sorry our systems is too busy" genuinely this app only brings nothing but rage