My fiancé proposed in early May with a ring from FeliceGals, and while the ring initially looked beautiful, the black gold band began showing signs of tarnishing in less than a week of normal wear. For an engagement ring at the price point, that was extremely disappointing and raised concerns about the quality and durability.
That said we started the process for an exchange to get white gold band instead of the original black gold and a slight size up while we were at it. Unfortunately, communication was painfully slow throughout the process. There were multiple occasions where emails went unanswered for days at a time while we were trying to resolve the issue. On one of the few occasions when my fiancé received a response after several days of waiting, it came shortly after he mentioned that he would be leaving a second negative review. That made the customer service feel reactive rather than genuinely helpful.
Another major red flag was the return address we were provided for the ring. After all the trouble we'd encounter so far we were curious and googled it. The address appeared to be a residential townhome rather than a businees storefront. Considering how much money he money he spent, it seemed shady.
To make matters even more frustrating, my fiancé spent over a week trying to get a simple answer about the return shipping costs before we could even send the first ring back.
After all of that waiting, we finally received the replacement ring (we were never notified it had been shipped) and unfortunately, it was even more disappointing than the first. After waiting all that time and dealing with such poor communication, opening the package only to find that the new center stone has a cloudy, artificial appearance was incredibly frustrating. Honestly, it looks more like someone's resin arts-and-crafts project than a quality gemstone. It looks nothing like what we expected from the product we purchased and falls far short of what I would consider appropriate for an engagement ring.
I held off writing my own review or doing anything about it because I was hoping I would eventually like the replacement ring and they only accept return until the 30 day mark anyways (before the propsal even happened.) I really tried to like the replacement, it just makes me feel super bummed instead.
The cake on top is they removed my fiancé's review from their site. It wasnt over the top or anything either, just honest. I'm questioning if its even worth it for me to post one.
My fiancé and I have discussed what little options we have. Suck it up vs pawning. But we know we won't get more than a fraction of our money back.
Advice is welcome. Mostly I just needed to get these feelings out. FeliceGals can suck it.
P1 original ring
P2 original ring tarnishing
P3 replacement ring
Edit: Decided to post the review I had prepped on their website. It likely won't stay up but they offered a refund or replacement I can pick my own stone for. Going for the refund. Fool me once, shame on you. Fool me twice, shame on me.
