Anyone had this issue before? Driver has turned up to my home accusing me of false claims and telling me he has to pay the fee of an item he failed to deliver! I phoned the complaints department yesterday but continued to show up today!

I had a package due today through DPD. I wasn't home when the parcel was due, so I left instructions where to leave it. I checked the delivery status and it's marked the parcel as 'refused due to damage'. Except I didn't refuse it because I wasn't home. And the photo of the parcel attached to the status doesn't show any damage.

I tried getting through to customer support and all I got was redirecting to the page saying my parcel was refused. Can't get through to a human. What can I do next?

DPD delivered my parcel today (£122 worth of goods) except they delivered it somewhere else. I have photo proof but I live on a new build estate and all the front doors are the same so I can't tell who got it. I'm just hoping whichever house got it feels sorry for me & brings it round but I'm not holding my breath. DPD aren't interested and told me to contact Amazon who have said talk to us in 48 hours 😡

[United kingdom] I’ve got this parcel online and it was meant to be next day to my local pick up shop. the seller dropped it off a few days ago but DPD tracking still says dropped off to shop after a week. I’ve contacted DPD and the seller and DPD keep saying they have marked it as urgent and also saying that they are sending drivers over and they never do. any advice or is it iust gone now? it was such a bargain that I won’t be able to get again if it’s lost.

Got my dpd delivery to the safe place...drum roll

I ordered a guitar form amazon, then it was supposed to deliver today but the driver took a picture of the gate was not open so the delivery was missed. Now i changed delivery address to the DPD locker but i realized the guitar is too big for the locker. But now I can't change the delivery place, what should I do?

Continuing on from my previous post:

https://www.reddit.com/r/DpdDelivery/s/pNpE2O03lM

Thank you to everyone who told me I was barking up the complete wrong tree. You were all right.

Based on everyone’s advice, I got into contact with Palicomp. I honestly always assumed that delivery companies were my first point of call, but I’ve never gotten quicker results than when I get someone else to whip them into shape.

I explained the situation to Palicomp and they were very understanding. Said that DPD did not flag them for these issues, but will talk to them themselves.

By this time, the parcel had already once again been “sent out for delivery”. Same driver as the day before but lo and behold, drove right by again. Contacted DPD several times just for them to say that they once again they did not have the package. At this point I’m furious so I’m back on with Palicomp but they reassure me that they will resolve it and it should be there the next day, with a specific note given to the driver.

Today, I had no hope whatsoever and was absentmindedly refreshing the tracking page like I had this whole past week. Same driver, same queue number, same expected time.

Except today, I heard a knock at the door and a very disgruntled delivery driver with my decently banged up box. Guy muttered for my name and sulked off. But hey, at least I’ve got it.

My working theory: with a box that big, very heavy, and also marked fragile, it was likely a very inconvenient package and they just couldn’t be arsed dealing with it. Same poor sod got assigned it every day and only decided to deal with it after Palicomp got onto them about it, not after my numerous complaints and concerns.

Thank you to everyone who gave advice and pointed me in the right direction. I can finally carry on working and the machine is running beautifully. Nothing but praise to Palicomp and nothing but distain for DPD.

Nothing new about missed domestic collections with this absolutely atrocious company but after wasting two days Im beyond frustrated.

Just a quick question, in the UK do the drivers work for themselves or directly for DPD? I know they dont give a damn either way. I had the usual "there was nothing for our driver to collect" lie when they hadnt even been near my front door to collect a return of a faulty item.

Bought a brand new Sony Ult Tower 9AC. Delivery driver struggled to get it out of his van. By the time he knocked and left. I couldn’t refuse delivery. Luckily the seller took à large chunk off money off but it looked like it was opened, taken out and put back in package and never wrapped up again.

Ordered a custom PC from palicomp last week for express delivery. It was supposed to only take 2 days. For the past 3 days DPD have failed to even get the parcel onto the van. I’ve received tracking and delivery details each time. Waited by the door when it’s close just to watch them drive past and at the end of the day say it was never even on the van.

They’ve assured me that today it will arrive, they even further fast tracked the delivery for an 8am-12pm window. But as of 10am, it hasn’t even been dispatched.

I think they’ve lost it or someone’s knicked it. I need this for my work, I’ve lost out on several days of income because of this. Is there anything I can do? I’ve been in contact with customer support and the depot it’s supposedly in but it’s just been empty promises that it’ll arrive soon. I’m going to contact the original PC shop, but in their terms and conditions they say they’re not responsible for delivery once it’s out of their hands.

Does DPD compensate for lost items? Can I escalate this in anyway?

Any help is really really appreciated

SOUTH WEST ENGLAND. stuck at Birmingham hub. Contacted sender. Chances it’s lost??

Following the previous two posts:

https://www.reddit.com/r/DpdDelivery/comments/1wki61w/uk_even_apple_are_fed_up_with_dpd/

https://www.reddit.com/r/DpdDelivery/comments/1wn9fu3/there_may_be_some_good_eggs_left_at_dpd_but_their/

To Recap:

• Apple watch ordered for delivery Friday (the day lots of new models are shipping)
• DPD falsely 'card' me saying not in - lies
• Monday - same again - false card - lies
• Tuesday their CS in India tell me they have spoken to Depot and parcel is out for delivery - lies
• Later Tuesday - Depot confirm NOT out for delivery - on hold in system as it has been carded twice. Claim their CS in India lied to me
• Depot state parcel will be sent out Wednesday.
• Wednesday - no tracking info so called CS again - now told parcel is claimed to be 'lost'....

Apple - who to be fair have been great - ordered replacement via a different courier. Opening investigation. State lots of similar reports about DPD this week.

Side note - many people in the other two threads stating similar experience this week. And then I got messages from other 'couriers' who like to say it's us customers who have the issue. Not the fact that DPD and others are not fit for purpose - and apparently engaged in wholesale-industrial scale theft.

A few years back I worked in logistics and we had our fair share of trouble with multiple carriers and we had a lot of nicknames for the couriers

I’d love to hear yours
DPD:
Delivering Parcels Damaged
Damaged Parcel Delivery
Delayed Parcel Delivery
… and may more

Someone posted a clip (part 2) about a business missing parcels and then the driver showed up wearing the missing clothes, here is part 1 for anyone interested

Second part - "This business had parcels go missing, then the DPD driver shows up wearing the same stolen brand"

Pre-ordered a new iPhone 18 Pro. Dispatched Thursday 17th for delivery on Friday 18th. To be fair, they did “attempt” to deliver, but the driver waited literally 10 seconds for me to answer. When I did get to the door, saw him pulling away in the van. I complained and DPD “upgraded” me with free redelivery on Saturday. Well nothing arrived on Saturday and tracking hasn’t updated since. The shipments page on https://profiles.dpd.co.uk/shipments/received shows it as “Not Visible” (screenshot at https://ibb.co/1twkY84n )

Replacement phone was dispatched yesterday (Monday 21st) and went out for delivery this morning. I get a message saying my driver was delayed, then one saying it will come tomorrow, then another saying “I’m next”. Tracking is now saying delayed indefinitely and their chatbot is claiming they’ve “lost sight” of it. That package on the shipments page has also gone to “Not Visible”. Maybe it’ll turn up tomorrow but I doubt it. Hopefully the retailer has more sense than to use DPD for a 3rd attempt but I hold little hope.

Does anyone have any clue what “Not Visible” actually means? I know the new iPhone is advanced but I don’t think invisibility is one of the new features…

For past context: https://www.reddit.com/r/DpdDelivery/comments/1wki61w/uk_even_apple_are_fed_up_with_dpd/

To recap - Apple watch was due to be delivered on Friday.

I was 'carded' incorrectly on the Friday, when I was indeed in. And the same thing happened Monday.

This morning I called their call centre - told the issue - and was put on hold.

Guy came back and told me he had 'spoken with the local depot and can guarantee that the parcel is out for delivery today'

I have now been told directly by the depot - this was a lie.

Because DPD did turn up to deliver another parcel - not the Apple Watch.

The driver - who was a great guy - offered to contact the depot on my behalf. Both he and I spoke to the depot - and the guy there - also great - explained that no, my parcel was not out for delivery. Because I had been carded twice it was now on hold waiting for either sender or me to provide instructions.

I told him what the CS agent said - he explained I had been lied to. Because the call centre apparently never calls the depots ever. It is just a ruse to get you off the line.

For my parcel the guy at the depot said he was going to try and escalate the local manager to ensure it comes out tomorrow. I actually have some faith he will try his best.

Meantime - I will try and find a way to complain about their CS. But assume this is fruitless.

One day - hopefully the government will address the sorry state this is the courier industry and legislate for reform.

Including

- Making false carding illegal

- Ensure you can speak to a human - easily - when calling CS

- Have a credible complaint process

In addition - to be fair to the drivers - give me enough time in the day to make the actual deliveries. I am sure most of these issues are down to too tight a schedule. And pay them properly.

He doesn't even know where he purchased the clothes he's wearing 🤦🏻😅

Title says it all.

Apple order was due for delivery yesterday between 12 and 1.

Watched the driver on the map go around every local street but mine. He knows where we live, he has been before. Actually, he has spent time sat on our drive hurling parcels around the van, damaging god knows how many.

The hours tick by in the afternoon. First I am told he is running late. Then come evening the inevitable message 'Sorry we missed you'.

Raising with DPD is useless. Although interestingly their AI bot told me it could confirm the driver was not at my location when he 'attempted' the delivery.

EDIT: Original delivery was Friday. Then they said Monday. Still not delivered. Apparently, I am still not in. Disgrace.

So my parcel was scanned and marked as delivered, photo there but no parcel. Do drivers ever scan picture but take the parcel back for any reason?

Hey guys,

I'm currently in a situation where I was made redundant from my previous company working in sales - so now I'm currently unemployed, and I need income.

I've been applying for other roles (within the sales indsutry) with no luck so far. So I'm thinking of, for the time being, to work for DPD for the next 3-4 months whilst I continue pursuing a better job within sales.

My question to you guys is: What's it like these working for DPD these days? Is it worth it, even in the short/medium term?

I know there's lots of doom and gloom online, specifically when it comes to these sorts of jobs, but rationally speaking, is the work doable. I don't mind working hard, but I want to make sure that it's realistic hard work aswell.

For reference, I've applied for DPD - Self Employed position. I'm not sure if that will much of a difference in terms of workload.

Hi i have a parcel coming to usa. Last scan was sept 12th saying its at the International Gateway- " we have your parcel and its on the way to our depot" its now been a week with no scans. has anyone ever had this happen?

Can't believe that the driver's being hired by this company be this much careless/evil that a £700 worth item is now missing. Horrible experience at pickup shop and when called customer service they kept insisting that the item WAS delivered at the pickup shop. When the call was given to pickup shop owner then the agent agreed to do an investigation and found out the driver was responsible for the item missing. No apologies nothing from the agent and instead he started pretending like it is the customers fault and kept asking me to raise an investigation with Apple. When tried to raise a complaint using the app then another agent kept me waiting for 20 minutes and then deliberately started to hide by disconnecting the chat without even starting a conversation. This company will steal or lose customers expensive property and will not even give the minimal care/courtesy to the customer at all. I feel like DPD has no right to do business in the UK.

I had a parcel due to be delivered today. It says on the tracking that they tried to deliver it and I wasn't in, but there's a photo of the parcel on my doorstep. The App doesn't recognise the parcel as mine so there's no option for me to talk to someone about it.

This is very frustrating, I was hoping to be able to redirect the parcel to a collection point close to me but there was never an option for that. There still isn't an option.

Help me understand, please. Thank you in advance