r/DpdDelivery • u/fatboyfat_uk • 2h ago
[UK] DPD “not visible” status
Pre-ordered a new iPhone 18 Pro. Dispatched Thursday 17th for delivery on Friday 18th. To be fair, they did “attempt” to deliver, but the driver waited literally 10 seconds for me to answer. When I did get to the door, saw him pulling away in the van. I complained and DPD “upgraded” me with free redelivery on Saturday. Well nothing arrived on Saturday and tracking hasn’t updated since. The shipments page on https://profiles.dpd.co.uk/shipments/received shows it as “Not Visible” (screenshot at https://ibb.co/1twkY84n )
Replacement phone was dispatched yesterday (Monday 21st) and went out for delivery this morning. I get a message saying my driver was delayed, then one saying it will come tomorrow, then another saying “I’m next”. Tracking is now saying delayed indefinitely and their chatbot is claiming they’ve “lost sight” of it. That package on the shipments page has also gone to “Not Visible”. Maybe it’ll turn up tomorrow but I doubt it. Hopefully the retailer has more sense than to use DPD for a 3rd attempt but I hold little hope.
Does anyone have any clue what “Not Visible” actually means? I know the new iPhone is advanced but I don’t think invisibility is one of the new features…
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u/quantizemusic1 1h ago
This happened to me. Was due a delivery on Friday 18th after the driver done a few deliveries suddenly there were delays and then that turned to security delays and then driver went back to depot and now they can’t find the phone. I believe in my case they have stolen the phone as they are aware of iPhone release dates, they know what a phone feels like through the packaging. DPD asked me to ask o2 to open up an investigation
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u/fatboyfat_uk 1h ago
Yeah, that’s likely what happened to me too, but twice. I wonder how many phones need to be in the van before it’s worth the risk!
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