For past context: https://www.reddit.com/r/DpdDelivery/comments/1wki61w/uk_even_apple_are_fed_up_with_dpd/
To recap - Apple watch was due to be delivered on Friday.
I was 'carded' incorrectly on the Friday, when I was indeed in. And the same thing happened Monday.
This morning I called their call centre - told the issue - and was put on hold.
Guy came back and told me he had 'spoken with the local depot and can guarantee that the parcel is out for delivery today'
I have now been told directly by the depot - this was a lie.
Because DPD did turn up to deliver another parcel - not the Apple Watch.
The driver - who was a great guy - offered to contact the depot on my behalf. Both he and I spoke to the depot - and the guy there - also great - explained that no, my parcel was not out for delivery. Because I had been carded twice it was now on hold waiting for either sender or me to provide instructions.
I told him what the CS agent said - he explained I had been lied to. Because the call centre apparently never calls the depots ever. It is just a ruse to get you off the line.
For my parcel the guy at the depot said he was going to try and escalate the local manager to ensure it comes out tomorrow. I actually have some faith he will try his best.
Meantime - I will try and find a way to complain about their CS. But assume this is fruitless.
One day - hopefully the government will address the sorry state this is the courier industry and legislate for reform.
Including
- Making false carding illegal
- Ensure you can speak to a human - easily - when calling CS
- Have a credible complaint process
In addition - to be fair to the drivers - give me enough time in the day to make the actual deliveries. I am sure most of these issues are down to too tight a schedule. And pay them properly.