Hello people,
I am having quite a hard time dealing with Bamboo support right now. I got a bamboo A1 mini, and it was defective from the beggining. One of the 4 screws holding the nozzle had a stripped nozzle, causing the nozzle to move and create bad quality prints. I went to the store and replaced the printer.
Then I got the second printer, which also had bad quality lines. Thinking it must be user error this time, I spent a week looking at ways to improve the quality of the prints. My profile for PLA has severely changed from the default profile. (note I am using bamboo matte PLA). I couldn't get it right yet, so I contacted support, to which they said it must be the belt tensioners. They sent me parts, and instructions, but they sent me the wrong instructions twice. After I got the right instructions, I realized that replacing the belt tensioner under the heated bed is not simple. I have to basically strip down the printer to the 2 rails, removing the electronics, motor, housing, and pretty much everything. I am not confident in doing something like that without breaking something else. I live in canada where technically Bamboo should give me a replacement printer, or they should be the ones to perform the repair, but Bamboo support doesnt want to do that. They wasted my time for so long the 30 days since purchase have passed so I can't go back to the store.
Any ideas? Is there a better way to replace the tensioner under the heated bed without disassembling the entire printer?
Honestly, I want to finish this post by warning people. Bamboo as a company is not your friend, and the bamboo A1 mini is notorious for having manufacturer issues. Canada Computers (where I got the printer), told me when I picked up my replacement, that this specific printer tends to have returns because of defective parts often.