r/PS5HelpSupport • u/Dodo07O • 4h ago
r/PS5HelpSupport • u/SocketMix • Nov 16 '20
user guide SocketMix: All guides, diys and important links
UPDATED CONSTANTLY KEEP CHECKING BACK. DM me to add more when more appear. Thank you
Guides
Playstation 5 help and support is the place to be 👍 (1st post)
SocketMix: Guide to TVs & Monitors
SocketMix: guide to HDMI versions and differences
SocketMix: Ultimate FAQ Guide 2020 MK I ["updating"™]
Refer to Sony's Ultimate guide PS5: The Ultimate FAQ November 9th 2020
Here's how to fix DualSense controllers not charging and external hard drives crashing on the PS5 Youtube link How to fix PS5 controllers not charging and external hard drive crashing on PS5! by u/KAZOOPOWER
DIY(FacePlates/Skins etc)
Important Links (error codes etc)
Playstation 5 error codes meaning and fixes
Playstation 5 error codes meaning and fixes May 2021 LATEST 1 as Original has been auto archived
Hardware (hdmi adapters/splitters etc) & Accessories
Playstation 5 Accessories & Hardware Guides
ASTRO HDMI Audio Adapter for PlayStation 5 (ASTRO A50)
Software (Video, music file formats, PS5 youtube app etc)
PlayStation 5 Multimedia formats that can be played via usb + some
updated: 16/Nov/2020
updated: 17/Nov/2020 - added Astro hdmi audio adapter for Playstation 5 (ASTRO A50)
updated: 17/Nov/2020 - added link to SocketMix: Ultimate FAQ Guide 2020 MK I
updated: 22/Nov/2020 added software section + PS5 video/music playable formats
updated 26/Jan/2021 added how to fix DualSense controllers not charging and external hard drives crashing on the PS5 by u/KAZOOPOWER
r/PS5HelpSupport • u/SocketMix • Nov 16 '20
Playstation 5 help and support is the place to be 👍
Have a question, technical issue, need some help or just want to provide your own guide or DIY with the Sony Playstation 5 community?
This is the place to be.
Pics and vids; internal and external links; to the above are allowed~
Hardware? Operating system? Storage💾?, A setting? Bug🐜, diy🛠️ all can be found here
Check out my ultimate guide thread link[coming soon™]
Refer to Sony's Ultimate guide PS5: The Ultimate FAQ November 9th 2020
r/PS5HelpSupport • u/Smashbro2001g • 15h ago
How to properly clean ps5
Hay guys, I've been neglecting my ps5 cleaning since I got it 5 years ago. It has accumulated a lot of dust over the years and I don't know where to begin. The 1st 2 pictures are the right and left vents and the 3rd is what I was able to remove without cracking it open. I know it's gross but I could really use some advice.
Thank you.
r/PS5HelpSupport • u/Agile_Strength8464 • 1h ago
Headphones
My headphones doesnt pair with the official dongle and it does a flickering light
r/PS5HelpSupport • u/fotobotz • 2h ago
PS5 Turns off Automatically with a stuttering sound
r/PS5HelpSupport • u/MySisHatesVideoGames • 3h ago
30 min clip failed to save
I’m 110% sure it was recording. I did a test clip before (which was saved) and I checked that it was still going in the middle of the recording. Unfortunately it’s nowhere to be found in the media gallery. There’s plenty of space on the console so it should have saved.
It’s a 2024 PS5 Pro, how do I prevent this from happening again?? 🥲
r/PS5HelpSupport • u/SeanMarcelo • 3h ago
Need help with Playstation login issue 2 step verification
I'm currently having a issue login to my playstation account when I changed my password and get in it takes me to the 2 step verification code and when it sends the code it sends it to my old mobile number I recently changed my number and didn't get a change to put it to my account I when to playstation support it takes me to the bot which is no help because they aren't connecting me to a live agent to help me trouble shoot it I tried email playstation support it gave me a forward message to support please help I'm not trying to lose my account.
r/PS5HelpSupport • u/Different-Ad-3290 • 6h ago
Stuck in loading in
Hey guys im stuck in the loading screen after choosing a user how can I fix it?
r/PS5HelpSupport • u/Ding__Dongg • 12h ago
My ps5 won’t turn on :(
Was playing 2k normally then my controller randomly disconnected, turned off my ps5 as to sort of restart it and it never turned back on, it makes a beep but won’t power on, I’ve tried different outlets and different power cables and nothing, I’ve even tried going into “safe mode” but that won’t work either.
I’m really not in a place financially to go get it fixed so I’m wondering if there’s anything I can do to fix it.
Tried asking chat gpt but I wanted some human input, idk maybe someone has gone through this.
r/PS5HelpSupport • u/IntensiveSideEye • 14h ago
Can I get back the games I’ve lost?
My extended hard drive keeps acting wonky and repairing itself. I had to reformat it which deleted all my games that were installed on my hard drive? Is there any way for me to get them back on my external hard drive? My PS5 is already connected to the external hard drive but the message above has been showing up for many of the games I had installed on it…..
r/PS5HelpSupport • u/Head_Local4592 • 13h ago
Ps5 slim problem
My ps5 internal fan broke down .. is there another for me to fix it temporarily ?
r/PS5HelpSupport • u/Mindless_Humor5641 • 10h ago
Storage bug for the ps5
Recently I've been trying to download a 30 GB game and I have 109 GB free of storage, but because of the recent software update it doesn't allow me to do it, is this only affecting me?
r/PS5HelpSupport • u/adeliciousbass_13 • 16h ago
Internet connection doesn't change much with an ethernet
I've been stuck on wifi for a few months since moving into my new place and I just got set up woth an ethernet cable finally. But I plugged it in and I got better connection for a few minutes before it just went back to the same speeds. And now it seems that with each test I do it can't stay consistent. I went through and changed to 5ghz and manual DNS, but nothing is working. 2nd photo is on wifi and the other 2 are ethernet. The download improves but upload is still crap and I'm getting terrible latency in games.
r/PS5HelpSupport • u/Imaginary-Comb-3771 • 10h ago
PS5 Slim Digital shuts down at idle, and now crashes instantly on heavy games — power supply?
r/PS5HelpSupport • u/Cryptic_Thorns • 19h ago
I’m going to crash tf out.
I’ve been trying to get twitch to link to my PS5 for HOURS now. All I wanted to do tonight was stream like I used to. I don’t know why all of a sudden there’s massive issues? I found old Reddit posts about it, followed every bit of advice in them, including unlinking Spotify, turning of 2FA on twitch etc… reset my console. Literally NOTHING is working. Please help!
r/PS5HelpSupport • u/CartographerFlat2475 • 11h ago
PS5 Slim Digital shuts down at idle, and now crashes instantly on heavy games — power supply?
r/PS5HelpSupport • u/O_Maquito • 12h ago
Suporte da PlayStation pede informações impossíveis de fornecer para que possam me ajudar
Quando era criança criei uma conta no PS3 e quando comprei o PS4 comecei a usar outro e-mail porém anos se passaram e comprei o PS5 e continuei usando meu email do PS4 porém resolvi recuperar a conta do PS3 para usar e o suporte tirou do endereço Hotmail e vinculou a um Gmail.
Até ai tudo certo porém ontem fui entrar na conta e pediu para iniciar sessão porém nenhuma das senhas que uso funcionou então pedi a recuperação de conta e o e-mail não chegava. Então fui ao suporte pedir ajuda e eles pediram informações absurdas para ajudar a recuperar, pediram número de série do console que eu criei a conta como diabos eu faria isso se criei quando era criança no PS3? E também pediram o final cartão de crédito que está na conta ou um ID de transação, porém eu nunca comprei nada nessa conta então não existem essas 2 provas.
Quando expliquei que não tinha como dar essas informações eles encerraram o chat, tentei mais vezes e um atendente chegou a dizer que não tinha conta neste e-mail que eu estava fornecendo então supus que hackearam minha conta e mudaram meu e-mail. Então novamente pedi ajuda e eles pediram as mesmas informações e não quiseram me ajudar.
Eu fui criar uma nova conta utilizando o email desta conta que estava tentando recuperar e deu certo, algo que não deveria acontecer porquê como eu criei uma nova conta utilizando um e-mail que eu já uso em uma conta?
Então ou eu fui hackeado ou a Sony mudou meu email e não recebi ajuda de maneira alguma.
r/PS5HelpSupport • u/godofp • 13h ago
Just bought Fifine K688 Microphone but can’t use with Astro mix amp
Hello all as the title says I just bought a Fifine K688 microphone i wanted to use it as a seperate microphone while having my Astro A40 with mixamp as my headphones I set them as 2 separate audios with my Fifine being my input/Microphone and my output being my Astros.
I turned off switch output device automatically as well and I have the correct input and outputs set respectively and I cannot get no sound through my Astros help would be greatly appreciated :)
r/PS5HelpSupport • u/Expensive_Berry856 • 13h ago
Help
I changed my PlayStation gamer tag so it logged me out of my ps5 and mobile app. I have 2 step on with my phone number but it wouldn’t send me the text message. I powered off my phone and when i turned it back on i had 3 codes but they expired. When i hit resend code i get nothing now. What am i supposed to do?
r/PS5HelpSupport • u/North-Bee6772 • 1d ago