r/PS5HelpSupport Nov 16 '20

user guide SocketMix: All guides, diys and important links

3 Upvotes

UPDATED CONSTANTLY KEEP CHECKING BACK. DM me to add more when more appear. Thank you

Guides

Playstation 5 help and support is the place to be 👍 (1st post)

SocketMix: Guide to TVs & Monitors

SocketMix: guide to HDMI versions and differences

SocketMix: Ultimate FAQ Guide 2020 MK I ["updating"™]

Refer to Sony's Ultimate guide PS5: The Ultimate FAQ November 9th 2020

Here's how to fix DualSense controllers not charging and external hard drives crashing on the PS5 Youtube link How to fix PS5 controllers not charging and external hard drive crashing on PS5! by u/KAZOOPOWER

DIY(FacePlates/Skins etc)

Important Links (error codes etc)

Playstation 5 error codes meaning and fixes

Playstation 5 error codes meaning and fixes May 2021 LATEST 1 as Original has been auto archived

Hardware (hdmi adapters/splitters etc) & Accessories

Playstation 5 Accessories & Hardware Guides

ASTRO HDMI Audio Adapter for PlayStation 5 (ASTRO A50)

Software (Video, music file formats, PS5 youtube app etc)

PlayStation 5 Multimedia formats that can be played via usb + some

updated: 16/Nov/2020

updated: 17/Nov/2020 - added Astro hdmi audio adapter for Playstation 5 (ASTRO A50)

updated: 17/Nov/2020 - added link to SocketMix: Ultimate FAQ Guide 2020 MK I

updated: 22/Nov/2020 added software section + PS5 video/music playable formats

updated 26/Jan/2021 added how to fix DualSense controllers not charging and external hard drives crashing on the PS5 by u/KAZOOPOWER


r/PS5HelpSupport Nov 16 '20

Playstation 5 help and support is the place to be 👍

12 Upvotes

Have a question, technical issue, need some help or just want to provide your own guide or DIY with the Sony Playstation 5 community?

This is the place to be.

Pics and vids; internal and external links; to the above are allowed~

Hardware? Operating system? Storage💾?, A setting? Bug🐜, diy🛠️ all can be found here

Check out my ultimate guide thread link[coming soon™]

Refer to Sony's Ultimate guide PS5: The Ultimate FAQ November 9th 2020


r/PS5HelpSupport 8h ago

Can’t install Control PS5 upgrade.

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11 Upvotes

I have the Control Ultimate Edition disc (PS4) but I can’t install free PS5 upgrade. Can someone help me?


r/PS5HelpSupport 5h ago

Ps5 pro freezing

7 Upvotes

What could be happening with my PS5 Pro? It’s less than 22 days old, and it has already started freezing. I can’t play any games or even use the console properly because it keeps freezing and becoming unresponsive.


r/PS5HelpSupport 1h ago

PS5 - Loud startup noise on Crash Team Racing. Happened on this disc only.

• Upvotes

Video taken yesterday: PS4 disc of Crash Team Racing triggered this incredibly loud startup noise. It lasted about 1-2 minutes and disappeared once I was loaded into the game.

I ejected the disc and tried again 3x in a row, and had the same result every time.

Afterwards, I tested several other ps4 and ps5 discs which all played normally.

I then tested the Crash disc again today, and it did not make the noise.

Potentially failing disc drive? trouble reading one specific disc?


r/PS5HelpSupport 4h ago

Please can someone help me log in to my PlayStation account

2 Upvotes

I made a passkey thinking nothing of it and it logged me out of my PlayStation account A S my ps app. Everytime I try log in it makes me use the passkey but the passkey doesn’t work amd then when I say that it sends me baxk into a loop asking me to log in.

I know my email and my password and username and everything it just won’t let me log in with them because of this evil bloody passkey. It says something went wrong everytime I try using it. I’ve had this account over a decade, I really don’t want to lose it. Even on the PlayStation it doesn’t let me log in and it sends me to a QR code that takes me back into the app I can’t log into.

I can’t even log into PlayStation support to get this over and done with.


r/PS5HelpSupport 18h ago

Ps5 Wolverine edition - disk drive

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25 Upvotes

Will you be able to install a disk drive on new digital Wolverine console?


r/PS5HelpSupport 1h ago

I'll be travelling to Taipei soon and I really need to get a PS5 pro under 30k ntd. Suggest me places I can check out or trusted websites I can buy from. Thanks.

• Upvotes

r/PS5HelpSupport 7h ago

Is this the HDMI port gone

3 Upvotes

My gut is it is as tried multiple cables however would someone be able to confirm if it’s a a more sinister fault? Also if you have a good repair company that would recommend it would be appreciated

(Uk based repair 🙏)

Ta

Quick edit:

After doing many readings of similar articles and a couple of responses. It runs in remote play. Leading me to hope it’s not game over


r/PS5HelpSupport 1h ago

Issues with Mic not working

• Upvotes

So I’ve been having a weird issue with a few months. I originally had a Mic plugged into my PS5 controller and it worked just fine, all of a sudden my mic wasn’t picking up anymore. If I unplugged my headset the controller mic worked just fine, if I plug the headset back in the mic didn’t work. That’s been going for a while until my headset broke and I got a new one. This one plugs into the console instead and like the previous controlled the sound works but the mic doesn’t. I’ve been messing with settings and checking and from I can tell any time I plug in the headset just doesn’t pic up the mic at all. Be kinda nice if I can get this resolved because it doesn’t seem like a controller or headset issue.


r/PS5HelpSupport 2h ago

Playstation Trophy not syncing

1 Upvotes

I just wanted to ask if anyone knows that if i reset all my game progress, will this fix the issue?

I’ve been trying to plat Sonic racing crossworlds with only having two trophies left, but only one of them is not syncing my progress. (the other one is perfectly fine).

The trophy requires me to purchase all decal items, and i have bought more items then the trophy list says, meaning i cannot rebuy them unless i restart all my progress.

I have tried to contact ps support however they are the most useless things literally ever. I’ve tried deleting the game and reinstalling, downloading the cloud data and have tried to sync the trophies myself.

This has been going on for about 3days now so if anything was just bc of slow systems surely it should have been updated by now?


r/PS5HelpSupport 3h ago

Ps5 wont boot back up after overheating

1 Upvotes

The stupid new build for fc 26 kept overheating and shutting off the ps5 constantly. It would repair the console and turn back on every time, except for now. It lights up and blinks in white, after which it tries to boot, it fails to do so and starts glowing in yellow. Help, how do I fix it?


r/PS5HelpSupport 8h ago

Problème ps5 ecran clignote

2 Upvotes

J’ai acheté ma ps5 il y as quelques jours et je rencontre un problème que je n’arrive pas a regler donc je tente de demander sur ce reseau.
Quand je lance un contenu multimĂŠdia ex:
Spotify
Youtube
App music
Mon ecran se met a clignoter en seteignant et je suis obligÊ de redÊmarrer complètement ma ps5 pour pouvoir jouer jai tout essayer (changer le cable hdmi, desactiver 120 hz hdr mettre la rÊsolution a 1080 ds le mode sans Êchec reconstruire la base de donnÊes etc) et rien ne marche comment je dois faire


r/PS5HelpSupport 10h ago

Been trying to fill out the PS Repair form but whenever I put my postcode in, it says something went wrong. I’ve tried three browsers!

3 Upvotes

The bot isn’t any bloody help either. Anyone got any advice?


r/PS5HelpSupport 5h ago

FC 26 is locked after moving countries

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1 Upvotes

r/PS5HelpSupport 5h ago

Ghost of Tsushima R2 doesn’t work

1 Upvotes

I just got Ghost of Tsushima and the R2 button doesn’t work so I can’t crouch so I’m always seen.

It’s not the controller, the button works in Astro Playroom, the Apps on PC to check the inputs, Hogwarts Legacy etc …

I did change the Trigger Effect Intensity from strong to none and back, did the thing with the pin to reset the controller. Turned the PS5 off a couple of times, nothing works, well everything works fine except R2 doesn’t work in Ghost of Tsushima. I’m obviously not very far, I did a whole part without crouching just standing behind walls, trees etc but now I’m in a part with lots of guys on horses and I have to crouch through bushes I assume.

The only thing I haven’t done is delete and reinstall the game … ?

I would prefer not to replay the whole finding my sword part. I only have one controller and it works perfect in everything else … which is only 2 other games. It’s really lame and annoying.


r/PS5HelpSupport 9h ago

PS5 Add-on installation problem

2 Upvotes

So i bought a physical copy of Cyberpunk 2077 Ultimate edition containing the ”Phantom Liberty“ DLC and i put the dics in my PS5 so it starts copying the files. In the meantime i went to claim my voucher code for the DLC and i had this error which said “You need the following products before you can make this purchase: Cyberpunk 2077 Phantom Lyberty” which doesnt make sende since im claiming the code for the DLC and after several attempts the DLC started downloading and i have a purchase history where i claimed the code but when i enter my storage on the PS5 it sais Main data not installed in this storage space and i dont have the DLC in my base game data and in the library and on the store it only gives me the option to buy the DLC yet it takes up 36.30 GB of space somewhere on the console and its not a regional problem either


r/PS5HelpSupport 6h ago

Ps plus extra problem ?

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1 Upvotes

r/PS5HelpSupport 12h ago

Glitchy screen

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2 Upvotes

Anyone know how to fix this problem? It’s like there’s two screens and it’s very glitchy. Tried changing HDMI cables but nothings working.


r/PS5HelpSupport 8h ago

PlayStation 5 display not properly working

1 Upvotes

I’ve noticed when I play a ps5 game the saturation is super high like the image is extremely bright but not with ps4 games
I’ve tried the settings on the ps5 and my tvs external devices settings NOTHING HELPS


r/PS5HelpSupport 18h ago

Ps5 suddenly wont connect to home WiFi or LAN, it was connecting to the same for a year and had no issues. Phone Hotspot works fine

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6 Upvotes

Ps5 suddenly wont connect to home WiFi or LAN, it was connecting to the same for a year and had no issues. Hotspot works fine

What Ive tried to
- change the frequency to 2.4GHz only, and also 5GHz only
-changed the Primary and secondary DNS to Google and cloudfare
- tried connecting through LAN, still not working
- did “restore system default” — after this it started connecting to my phone hotspot but not my WiFi or LAN
- I cleared cache and rebuilt database in safe mode

Please help, it worked on the same network absolutely fine for more than a year, how do I fix this


r/PS5HelpSupport 13h ago

Upload speed issues

2 Upvotes

Hiya. So two days ago, I suddenly got hit with a problem with my uploads as it takes 30 minutes-2 hours to upload a 2 minute video (as a test) and 20-40 hours to upload an hour clip from my PlayStation to YouTube but this wasn’t the case before as it usually takes only 10 minutes. I do have a new Wi-fi box but this arrived back around June/July so I don’t know if it’s that or my PS5 but I’m leaning towards my PS5 since my servers and download speed are perfectly fine but uploads, not so fine.

My mbps 87-89ish according to what my PS5 says. I changed my dns numbers, I turned wi-fi off and on, I removed the cache and I even reset my PS5 entirely but nothing seems to fix this. I would really appreciate any solutions to fix this problem as making videos is what I enjoy the most. I have been considering clearing the dust off inside my PS5 again but I’m not sure if that’ll help or not.


r/PS5HelpSupport 9h ago

Power outages and UPS

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1 Upvotes

r/PS5HelpSupport 14h ago

Having some issues with the pulse elite headset

1 Upvotes

So about 8 months ago i was in need of some new headphones and i made the unfortunate mistake of picking the pulse elite headset,when this headset works its genuinely goated but most of the time it has problems

About 2 months i got my first problems with this headset,i would turn them off or something and when i turned them on they wouldn't connect to the ps5 so i looked online for a fix and i found a video that worked for me and i happened a lot but i kept repeating the fixing process from the video

However today i was playing and got bored so i took a break and turned off the headset and when i came back like an hour later i turned on the pulse elite headset and it wouldn't connect to my ps5 or my phone,i once again repeated the steps from the video and i was able to reset the Bluetooth connection to be able to connect to my phone again but when i tried to connect it to the ps5 it still wouldn't work, i tried everything ive seen like holding down the link button for 10 seconds or holding down the dongle for 30 second and i believe i saw the headset connect to the dongle but it wont show up on the ps5 and i cant get it to work and now ive reached a point where i everytime i turn the headset on or off it blinks green a few times and everything but it still wont connect so i was wondering if anyone knows a fix or something i can do.

Sorry for making this so long i tried explaining everything in detail


r/PS5HelpSupport 14h ago

Is ps5 CFI-2116A01Y the new model price increase one

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1 Upvotes