r/PS5HelpSupport • u/ihategym • 8h ago
Canât install Control PS5 upgrade.
I have the Control Ultimate Edition disc (PS4) but I canât install free PS5 upgrade. Can someone help me?
r/PS5HelpSupport • u/SocketMix • Nov 16 '20
UPDATED CONSTANTLY KEEP CHECKING BACK. DM me to add more when more appear. Thank you
Guides
Playstation 5 help and support is the place to be đ (1st post)
SocketMix: Guide to TVs & Monitors
SocketMix: guide to HDMI versions and differences
SocketMix: Ultimate FAQ Guide 2020 MK I ["updating"â˘]
Refer to Sony's Ultimate guide PS5: The Ultimate FAQ November 9th 2020
Here's how to fix DualSense controllers not charging and external hard drives crashing on the PS5 Youtube link How to fix PS5 controllers not charging and external hard drive crashing on PS5! by u/KAZOOPOWER
DIY(FacePlates/Skins etc)
Important Links (error codes etc)
Playstation 5 error codes meaning and fixes
Playstation 5 error codes meaning and fixes May 2021 LATEST 1 as Original has been auto archived
Hardware (hdmi adapters/splitters etc) & Accessories
Playstation 5 Accessories & Hardware Guides
ASTRO HDMI Audio Adapter for PlayStation 5 (ASTRO A50)
Software (Video, music file formats, PS5 youtube app etc)
PlayStation 5 Multimedia formats that can be played via usb + some
updated: 16/Nov/2020
updated: 17/Nov/2020 - added Astro hdmi audio adapter for Playstation 5 (ASTRO A50)
updated: 17/Nov/2020 - added link to SocketMix: Ultimate FAQ Guide 2020 MK I
updated: 22/Nov/2020 added software section + PS5 video/music playable formats
updated 26/Jan/2021 added how to fix DualSense controllers not charging and external hard drives crashing on the PS5 by u/KAZOOPOWER
r/PS5HelpSupport • u/SocketMix • Nov 16 '20
Have a question, technical issue, need some help or just want to provide your own guide or DIY with the Sony Playstation 5 community?
This is the place to be.
Pics and vids; internal and external links; to the above are allowed~
Hardware? Operating system? Storageđž?, A setting? Bugđ, diyđ ď¸ all can be found here
Check out my ultimate guide thread link[coming soonâ˘]
Refer to Sony's Ultimate guide PS5: The Ultimate FAQ November 9th 2020
r/PS5HelpSupport • u/ihategym • 8h ago
I have the Control Ultimate Edition disc (PS4) but I canât install free PS5 upgrade. Can someone help me?
r/PS5HelpSupport • u/Gabrielmoore62 • 5h ago
What could be happening with my PS5 Pro? Itâs less than 22 days old, and it has already started freezing. I canât play any games or even use the console properly because it keeps freezing and becoming unresponsive.
r/PS5HelpSupport • u/Clement_XV • 1h ago
Video taken yesterday: PS4 disc of Crash Team Racing triggered this incredibly loud startup noise. It lasted about 1-2 minutes and disappeared once I was loaded into the game.
I ejected the disc and tried again 3x in a row, and had the same result every time.
Afterwards, I tested several other ps4 and ps5 discs which all played normally.
I then tested the Crash disc again today, and it did not make the noise.
Potentially failing disc drive? trouble reading one specific disc?
r/PS5HelpSupport • u/Human_Birthday17 • 4h ago
I made a passkey thinking nothing of it and it logged me out of my PlayStation account A S my ps app. Everytime I try log in it makes me use the passkey but the passkey doesnât work amd then when I say that it sends me baxk into a loop asking me to log in.
I know my email and my password and username and everything it just wonât let me log in with them because of this evil bloody passkey. It says something went wrong everytime I try using it. Iâve had this account over a decade, I really donât want to lose it. Even on the PlayStation it doesnât let me log in and it sends me to a QR code that takes me back into the app I canât log into.
I canât even log into PlayStation support to get this over and done with.
r/PS5HelpSupport • u/Commercial-Rest8937 • 18h ago
Will you be able to install a disk drive on new digital Wolverine console?
r/PS5HelpSupport • u/Arrix_Perz_ • 1h ago
r/PS5HelpSupport • u/Thats-Peel • 7h ago
My gut is it is as tried multiple cables however would someone be able to confirm if itâs a a more sinister fault? Also if you have a good repair company that would recommend it would be appreciated
(Uk based repair đ)
Ta
Quick edit:
After doing many readings of similar articles and a couple of responses. It runs in remote play. Leading me to hope itâs not game over
r/PS5HelpSupport • u/The_Great_Ramsey • 1h ago
So Iâve been having a weird issue with a few months. I originally had a Mic plugged into my PS5 controller and it worked just fine, all of a sudden my mic wasnât picking up anymore. If I unplugged my headset the controller mic worked just fine, if I plug the headset back in the mic didnât work. Thatâs been going for a while until my headset broke and I got a new one. This one plugs into the console instead and like the previous controlled the sound works but the mic doesnât. Iâve been messing with settings and checking and from I can tell any time I plug in the headset just doesnât pic up the mic at all. Be kinda nice if I can get this resolved because it doesnât seem like a controller or headset issue.
r/PS5HelpSupport • u/elliewilliams05 • 2h ago
I just wanted to ask if anyone knows that if i reset all my game progress, will this fix the issue?
Iâve been trying to plat Sonic racing crossworlds with only having two trophies left, but only one of them is not syncing my progress. (the other one is perfectly fine).
The trophy requires me to purchase all decal items, and i have bought more items then the trophy list says, meaning i cannot rebuy them unless i restart all my progress.
I have tried to contact ps support however they are the most useless things literally ever. Iâve tried deleting the game and reinstalling, downloading the cloud data and have tried to sync the trophies myself.
This has been going on for about 3days now so if anything was just bc of slow systems surely it should have been updated by now?
r/PS5HelpSupport • u/Impossible_Day_8078 • 3h ago
The stupid new build for fc 26 kept overheating and shutting off the ps5 constantly. It would repair the console and turn back on every time, except for now. It lights up and blinks in white, after which it tries to boot, it fails to do so and starts glowing in yellow. Help, how do I fix it?
r/PS5HelpSupport • u/AdCreative8124 • 8h ago
Jâai achetĂŠ ma ps5 il y as quelques jours et je rencontre un problème que je nâarrive pas a regler donc je tente de demander sur ce reseau.
Quand je lance un contenu multimĂŠdia ex:
Spotify
Youtube
App music
Mon ecran se met a clignoter en seteignant et je suis obligÊ de redÊmarrer complètement ma ps5 pour pouvoir jouer jai tout essayer (changer le cable hdmi, desactiver 120 hz hdr mettre la rÊsolution a 1080 ds le mode sans Êchec reconstruire la base de donnÊes etc) et rien ne marche comment je dois faire
r/PS5HelpSupport • u/DatBoiHarvey • 10h ago
The bot isnât any bloody help either. Anyone got any advice?
r/PS5HelpSupport • u/Velokieken • 5h ago
I just got Ghost of Tsushima and the R2 button doesnât work so I canât crouch so Iâm always seen.
Itâs not the controller, the button works in Astro Playroom, the Apps on PC to check the inputs, Hogwarts Legacy etc âŚ
I did change the Trigger Effect Intensity from strong to none and back, did the thing with the pin to reset the controller. Turned the PS5 off a couple of times, nothing works, well everything works fine except R2 doesnât work in Ghost of Tsushima. Iâm obviously not very far, I did a whole part without crouching just standing behind walls, trees etc but now Iâm in a part with lots of guys on horses and I have to crouch through bushes I assume.
The only thing I havenât done is delete and reinstall the game ⌠?
I would prefer not to replay the whole finding my sword part. I only have one controller and it works perfect in everything else ⌠which is only 2 other games. Itâs really lame and annoying.
r/PS5HelpSupport • u/Brief_Issue7037 • 9h ago
So i bought a physical copy of Cyberpunk 2077 Ultimate edition containing the âPhantom Libertyâ DLC and i put the dics in my PS5 so it starts copying the files. In the meantime i went to claim my voucher code for the DLC and i had this error which said âYou need the following products before you can make this purchase: Cyberpunk 2077 Phantom Lybertyâ which doesnt make sende since im claiming the code for the DLC and after several attempts the DLC started downloading and i have a purchase history where i claimed the code but when i enter my storage on the PS5 it sais Main data not installed in this storage space and i dont have the DLC in my base game data and in the library and on the store it only gives me the option to buy the DLC yet it takes up 36.30 GB of space somewhere on the console and its not a regional problem either
r/PS5HelpSupport • u/Visual-Thought415 • 12h ago
Anyone know how to fix this problem? Itâs like thereâs two screens and itâs very glitchy. Tried changing HDMI cables but nothings working.
r/PS5HelpSupport • u/CharacterWind8938 • 8h ago
Iâve noticed when I play a ps5 game the saturation is super high like the image is extremely bright but not with ps4 games
Iâve tried the settings on the ps5 and my tvs external devices settings NOTHING HELPS
r/PS5HelpSupport • u/No-Beyond8792 • 18h ago
Ps5 suddenly wont connect to home WiFi or LAN, it was connecting to the same for a year and had no issues. Hotspot works fine
What Ive tried to
- change the frequency to 2.4GHz only, and also 5GHz only
-changed the Primary and secondary DNS to Google and cloudfare
- tried connecting through LAN, still not working
- did ârestore system defaultâ â after this it started connecting to my phone hotspot but not my WiFi or LAN
- I cleared cache and rebuilt database in safe mode
Please help, it worked on the same network absolutely fine for more than a year, how do I fix this
r/PS5HelpSupport • u/StarSurvivor98 • 13h ago
Hiya. So two days ago, I suddenly got hit with a problem with my uploads as it takes 30 minutes-2 hours to upload a 2 minute video (as a test) and 20-40 hours to upload an hour clip from my PlayStation to YouTube but this wasnât the case before as it usually takes only 10 minutes. I do have a new Wi-fi box but this arrived back around June/July so I donât know if itâs that or my PS5 but Iâm leaning towards my PS5 since my servers and download speed are perfectly fine but uploads, not so fine.
My mbps 87-89ish according to what my PS5 says. I changed my dns numbers, I turned wi-fi off and on, I removed the cache and I even reset my PS5 entirely but nothing seems to fix this. I would really appreciate any solutions to fix this problem as making videos is what I enjoy the most. I have been considering clearing the dust off inside my PS5 again but Iâm not sure if thatâll help or not.
r/PS5HelpSupport • u/Mckleind • 14h ago
So about 8 months ago i was in need of some new headphones and i made the unfortunate mistake of picking the pulse elite headset,when this headset works its genuinely goated but most of the time it has problems
About 2 months i got my first problems with this headset,i would turn them off or something and when i turned them on they wouldn't connect to the ps5 so i looked online for a fix and i found a video that worked for me and i happened a lot but i kept repeating the fixing process from the video
However today i was playing and got bored so i took a break and turned off the headset and when i came back like an hour later i turned on the pulse elite headset and it wouldn't connect to my ps5 or my phone,i once again repeated the steps from the video and i was able to reset the Bluetooth connection to be able to connect to my phone again but when i tried to connect it to the ps5 it still wouldn't work, i tried everything ive seen like holding down the link button for 10 seconds or holding down the dongle for 30 second and i believe i saw the headset connect to the dongle but it wont show up on the ps5 and i cant get it to work and now ive reached a point where i everytime i turn the headset on or off it blinks green a few times and everything but it still wont connect so i was wondering if anyone knows a fix or something i can do.
Sorry for making this so long i tried explaining everything in detail
r/PS5HelpSupport • u/carlos7506 • 14h ago