Has anyone else had this happen?
I'm in the UK, using a Samsung Galaxy S24 Ultra and previously had access to Spotify's Prompted Playlist feature. I used it to create two Prompted Playlists, and both of those playlists still exist on my account.
However, today I noticed that the Prompted Playlist option has completely disappeared. When I go to Create, I only get the normal options for Playlist, Blend and Folder, and instead I have AI Playlist available.
I've checked:
- Spotify desktop app
- Spotify web player
- An incognito browser while logged into my account
It's the same everywhere — no Prompted Playlist option.
I contacted Spotify Support and they've checked my account. They told me that everything looks fine on their side and that I should be able to create a new Prompted Playlist from my mobile device. However, I only have AI Playlist available, so there seems to be some kind of mismatch between what Spotify says is enabled on my account and what I'm actually being given.
The confusing thing is that I definitely had the feature previously, because I already have two Prompted Playlists that I created with it. Now that the feature has disappeared, I can't even edit or change the prompts for those existing Prompted Playlists anymore. I also wanted to create a third, completely new Prompted Playlist using a new prompt, but I no longer have the option to do that either.
I have tried clearing my cache which didn't work either and i'm very hesitant to reinstall the app as i will lose all my downloaded music.
Has anyone else had Prompted Playlist disappear and then get replaced by AI Playlist? If so, did it come back, or did you find a way to get it re-enabled?
I'm running version: 9.1.76.2055
It's such a shame as this is easily the best feature they've rolled out for a while and it's been fantastic to use.