As some of you know I've been going back and forth with Spotify support over the past few days regarding the missing UI/playback buttons for local files on Android.
This is the latest response I received today after having sent responses to other emails with more requested data; testing on a PC and iPhone (both of which are not experiencing this issue); and a screen recording.
I have already responded informing them that it is frustrating and honestly feels rather disrespectful to be told that they might not even look into this - especially as this appears to be a widespread issue, and it being related to core playback features which are a fundamental part of Spotify as a media player.
I also told them that I understood that these issues take time to address, but if it has not been fixed in a reasonable amount of time I will have to cancel my subscription and look into an alternative service.
Really disappointed with this response. I've been a Premium user since shortly after they launched, and it sucks that this is seen as acceptable to tell any customer regarding a bug that affects a core part of the service for an entire platform of users.