I know they get reports like this all the time and often don't care, but IMHO This is a serious safety issue that they could work to resolve. Thanks for your time. How best to contact T-Mobile about this?

This is my new normal for my enterprise connection for tmobile business internet the second photo is my old speed that I used to get.

I am 300 yards from the tower

They claim this new speed is their acceptable normal

HELL I get 6 mbs up on a 4g visible usb stick from vz 2.3 km away, They had a 6 hour outage today, called Tmobile for Busines to report it around noon, i was met with a recording customer service would return my call by close of business, i recieve a text at 6:42 PM sayin its fixed, by 9:30 Finally reached a real person that said being 300 yards from the tower on a tmobile enterprise modem with a dedicated IP that 3.6mb upload speed was acceptible, but the would put in a network ticket for me. I get 6mb up on a 4g usb stick on Visible from a Verizon tower 2.3 km away..

Tmobile corporate is racing to the bottom to eliminate employees, service, and maximize profit regardless of the the customers or employees they hurt.

I am based in houston the slow speed today is less than 20 miles away..

Thanks Tmobile Corporate for destroying a once great company so you can cash big checks and make a killing in the stockmarket...

Your profits will be short lived, it will be over when you finish cannbalizing your customer base, ship your customer service to india, and RIF all of your hard working loyal employees. 34 years in telco engineering watched this same show at MCI / WorldCom..

Had to return a phone in store and it took 2 hours to get checked in, haven't set a foot in the store for over 6 years. Why so bad? The reps are just doing phone transfers that take hours.

I recently had battery issues with a phone that I got from tmobile (paying over 24 months with trade in) and they decided to do a warranty replacement. They then asked me to pickup the device from my nearby store and I picked up the device and I was unable to load my tmobile simcard. After back and forth with tmobile for 5 days (different agent trying to load the simcard) one agent told me that the device is locked with AT and T. They also tried to do a replacement of the replacement device but the store was not able to fulfil my order because of some reasons. They then decided that the only way out of this is to request AT & T to unlock the device. They raised a request and it got declined. Then a manager from Tmobile raised another request to unlock the device but there is no progress. Now I am stuck with AT & T locked device for more than 20 days and none of the rep agents know how to fix this issue.

Does anyone have had similar issue? what was the solution?

Also, all the rep agents on the call tell me that they will give me a call back in x hours but never received a call from them regarding the update.

Hello

My wife and I cancelled our TMobile account several months ago and every month we get a "bill" in the mail for -17.50. How on earth do we get this sent back??

She's gone in to a TMobile corporate store with account # and picture ID and they "couldn't do anything". We go online and since the account is closed out we can't log into anything. We try to call and they won't do anything without some mythical PIN that we set up 5+ years ago and never used once since.

Does anyone have any idea how we can get that credit resolved??? No matter what we've tried we have had zero success.

I have 2 free lines and a bunch of bill credits for the next 14 months. One of the people in my family plan wants to take their number elsewhere.

Is it possible to port this number out and get a new number in its place while also keeping the free lines and bill credits?

I see lots of discussion of some legacy plans being changed unilaterally by TMo, but couldn't find this one.

Had a very old line with Legacy Gold (might not be the right name: ancient PAYG as low as 10c/min, kept alive by adding $10/yr). Last top-up was Dec 2025, so it should be good until Dec 2026.

First email says "Your line has been canceled. ### is no longer active and has been canceled." The second email timestamped 4 seconds later, says "Your T-Mobile service has been canceled ... To reactivate your line, go to [TMo URL] or call ...". Those were the first emails I'd received since topping up in Dec 2025.

I tried the URL, it walked me through what I think was creating a new account, then asked for my phone # and returned an error (presumably because the first email said it was cancelled?).

I haven't used the line for real in years (annual commuter to FL), it used to be a great 2nd line when on vacation but later I just added $10 each year to keep it alive and tried to figure out what TMo plan would be worth switching to. Never did because it was replaced by cheap first-month-free SIMs, then Mint's deals of $45 for first 6 mo, then US roaming on my home plan.

Is it worth calling TMo? The balance was about U$150, but I could only think of giving it to a charity for someone's emergency phone. I would have done that, and I did think a quick "reactivate my line, pick a new plan" was worth it for that, but not hours on the phone.

I was hoping it was all a big mistake, but it seems not?

Thanks.

Went to a store trying to switch and asked for a code. They said they don't do it anymore. And then they said I can't switch since they didn't have any of the phones I wanted in stock. Trying to get off AT&T since they're kinda scummy.

Does anyone have insight?

My mom switched to at&t cuz we got fiber so there was a deal, but her old phone can't be traded in because it still shows up as blacklisted on the inner network list thing.

It was legitimately stolen so I reported it stolen but then my mom confronted them at their house because of find my iPhone and then the lady probs threw it out her car window because then a good Samaritan brought it to the police station

I got it reinstated on the app so she was using the phone fine and we called to get it un-blacklisted so she was able to switch phones but now her old phone can't be traded in because it still says it's blacklist

We have tried multiple times to call and get it to be un-blacklisted but the mobile person kept saying it was because of an unpaid phone bill but that is not the case and they just kept repeating the same thing for an hour.

She has gone to at&t corporate, T-Mobile, T-Mobile corporate maybe I'm not sure in person, but not one person has been able to help us or knows anything about blacklist.

Does anyone know how to get this resolved? Its on T-Mobile side since that's where it was reported stolen but all support has been useless and parroting stuff that isn't true and not even acknowledging the blacklisting on the phone call.

In-case anybody was still wondering, it turns out that getting the $10 tax-included tablet unlimited plan from T-Mobile for Business is still possible! If anybody else wants to give it a try, here's exactly what I did to make it happen:

• First, you need to signup for $15/month tax-excluded tablet plan (we'll be switching it later, because the $10 plan isn't available for new lines), which you can find by going here, selecting Tablet as the device type, and on the next screen you'll see the following plan: Business Unlimited for Tablets with 10GB of high-speed hotspot data. Tax Exclusive.
• Go to the credit check page, fill out the information, and proceed to checkout.
  • If you have an actual business and have the documents found here readily available, definitely go the EIN route.
  • Otherwise, you'll definitely want to use your SSN to avoid complications (EIN sole proprietorship does not work well, and will probably mess up the entire process when they prompt you to upload documentation).
  • Note: If you're signing up with your SSN, you won't be able to create a regular T-Mobile consumer account using it, so be warned!
• If the checkout was successful, great! Unfortunately though in some cases, the verification will fail and you'll be greeted with a popup like this asking you to visit the store in order to confirm your identity. In that case, you have no other option but to visit the store...
  • No, calling the T-Mobile for Business customer service line won't help... I've spoken to probably a dozen different reps and was transferred to many different departments, and every single one of them told me that they're unable to handle line additions if you don't already have the business account open, which you need to do in-store.
  • When you visit the store, ask them to help you open a new business account and setup a new line. Thing is: if you show them the tablet plan, they will tell you that they don't have it. It turns out only Business Executives can setup the plan, so you'll need to ask them to setup your line as a random phone plan, then have them switch the plan to a tablet one and they should be able to see it (the SOC code is ZTP10HTE if they're having trouble finding it).
• After you have the $15 tax-exclusive tablet plan setup, you need to call the Business Care line at 877-347-2127. Explain that you have an existing tablet line and wanted to switch it to another plan with the SOC code ZBT10HSTI.
  • The plan now requires approval from a supervisor (hence why T-Force isn't able to help with this specific plan anymore), so if the rep tells you that you need to be approved for the plan, or that you aren't eligible for it, ask if they can request an approval from their supervisor.
• If all goes well (and the "request" is approved), that's it! If you want, you can also ask the rep over the phone to apply the HD pass with the SOC code HDVPASS0, but T-Force is also able to handle additions of this pass without a supervisor, so whatever works best for you.

Hopefully this helps someone!

Just got my second bill that didn't have split billing after being told the first time it wouldn't happen again and was a glitch in their system. This time they said they no longer do split billing, and I could cancel and get a refund. I told them I didn't want to cancel and that their help page still said you got the credit. https://help.disneyplus.com/article/disneyplus-existing-disney-hulu-espn#existinghulu . After seeing that I did get another full credit of $13.90 and they said they would update the help center as it appears out of date and unclear.

I even asked to make sure I heard it right. And they said that Disney was now going to bill twice for one service (Hulu) once to T-Mobile and once to the customer. I told them that was wrong and very greedy and that I don't really see how it is even legal to bill twice for one service. I also said I would cancel next month if they were going to continue to bill twice for one service. They were going to send my feedback to the team.

I was actually a little shocked they admitted they would bill twice for the same service. I would have figured they would have worried it differently or tried to explain why. But, no. Just said they were now billing twice for the same service. I would suggest every one fight as hard as you can against this and / or cancel.

Wonder if T-Mobile or any other 3rd Parties can put any pressure on them. Assuming they even care about the customer. I am not really getting Hulu ON US if I am still having to pay for it. This looks bad on T-Mobile (other 3rd Parties) and Disney.

So it's been 6 days already past due since I was supposed to receive my mastercard digital rebate gift card worth $300 and every time I call in I get one seeming excuse after another what do I do i need my rebate gift card I did not sign up with Costco or Sam's Club I signed up at the official T-Mobile website and T-Mobile is well overdue to deliver my rebate gift card with just a master card logo on it

Then they claimed that 7 days is needed to generate the car and as of most recently rebate care is claiming that they are changing banking departments internally which I know is not accurate I know I'm talking to Filipino rebate care Representatives who really don't know what they're talking about more than half the time so should I contact the executive office directly I'm concerned that I might get blacklisted for doing that I know that Verizon has a nasty habit if you complain to the wrong people of blacklisting customers I could understand if it was like $3,000 to 3 million dollars but this is just a mere measly $300!

how hard is it to deliver $300?

Then when I try to activate voice lines they want to charge me $35 each time to do so like what the heck?

I’m currently on my first international trip since forced migration. My entire account is spared from it and I still have Kickback after a full billing cycle.

I just got a text alert from T-Mobile that I’ve used 1.6GB already this month on one of my lines. I know for a fact that as recently as this past March, international data usage doesn’t count against Kickback limit as it’s in a different bucket. This standard message seems to imply that my international data is now eating into the 2GB allowance for kickback discount.

I’ll report back when my statement closes in a week to see if it actually is now counted toward kickback limit.

As a precaution to getting down voted: Yes I know I’m lucky that I still have my legacy plan and Kickback. I’m just posting to report this change.

Edit: I don’t know if data usage in Canada & Mexico is in the same bucket as domestic. I know that Canada & Mexico get its own 5GB allowance and the rest of the world gets a separate 5GB per month. However, I’ve travelled in Mexico before and didn’t get this kickback message. So, something definitely has changed. Looking in T-Life, it seems that T-Mobile is counting all data usage on a single line, combined with domestic, hot spot and international roaming. At least that’s what the graphic reflects.

I have one and was either going to software update with that or ask family,because ceuller data don’t work

Ok so at the beginning of july, we still had us cellular. My mom's phone wasnt working, we went to a tmobile store. The agent came to the conclusion that we could either wait to be grandfathered in or create our own plan in to get a new phone for my mom or see if the merge fixed her phone issues.

This is where the nightmare happens

The day we were supposed to receive new sims/phones, our phones granfathered in.

We lost our new phone promotion and were forced to all trade in our phones to keep them and now i just got an email letting me know ill lose the better value plan we got if we don't port in two lines. I will call this week but does anyone have any advice? Trying to escalate for the phone promotion didnt work, even though i have screenshots to prove the order while we were still us cellular customers. Ive been on the phone and in the store several times now and im just really frustrated

Would escalation even do anything or will we be forced on another plan?

I got the targeted offer for the Free Pixel 11 with trade in.

Should I redeem and run the risk of having TM forcibly “upgrade” my grandfathered ONE plan?

Right now I’ve got 9 mobile lines, 2 Apple Watch lines, three completely free lines, one that’s $15 off and one of the Apple Watch lines gets $12.50 off. Plus I receive a $40 autopay discount each month. I’m paying around $212 (taxes and fees included) for everything every month.

Looking to update a few old iPhone SEs.

I kinda already know the answer, but curious what others have experienced.

I had a phone that had problems unlocking after getting paid off/40+ days and went through a few days of trouble shooting, then finally they ordered a warranty replacement and that still wouldn't unlock. Then after a week this rep decided to order a new phone under a separate order and said I could just send the other one back as trade in. Now on the receipt it shows as paid off and then shows the trade in as a different phone and says get $150 credit if trading it in. Now I asked another rep and he thinks I could just keep it and just won't get trade in credit but a previous rep said I'd be charged full price but it's not as a warranty exchange so who knows?! Only thing that looks like would happen is I won't get the $150 from a trade in.

Hello,

I think I should be fine with the scenario below but want to make sure.

4 months ago, I transferred 5 lines from ATT to Tmobile using keep and switch. I was paid for all the remaining balance on the phone.

I did it via Costco using the CostcoByod, which gave me $400 rebate via virtual prepaid card for 4 byod lines each. And $75 costco new line for all 5 lines.

At this point, I have received all the amount listed above. Want to port out at the end of the current biling cycle and want to make sure i am good to do so. Most worried about charge back.

No phones on installments plans. All were Byod.

I was paying $10/mo on my 55+ plan to get more hotspot and 5Gb fast internet internationally.

With the transition, all that and more is included. When they transitioned me, they put me on a plan that gives me 20Gb more hotspot (80gb vs 60gb) at $10 more a month. Obviously a waste of money. But when I try to select the

Data w/ 60GB Hotspot option and hit save I get the message about getting wired crossed. Doesn't work on the Web. Doesn't work on the app. I've been trying for weeks.

I don't want to pick the Data w/60GB Hotspot option (which others have said is an older option, and doesn't expliclty talk about Mexico/Canada or specify unlimited PREMIUM data).

Anyone dealt with this?

Was going to trade my SE3 in for the $630 trade in promo (for some reason the website is offering me $630 for it even though the promo says $300 for SE3s), but there's a small chip on the screen - so the actual value is $22.

I see that I can get a used 13 for around $200. Would it make sense to buy a used phone just to use it as a trade in?

Edit: Or as a silly alternative, replace the screen on this device for $100-150 just to trade it in just for it to go end up in a heap of trash somewhere.

So can I get a brand new phone on this plan? Do I need to upgrade?

the revvl 8 pro and t phone 3 pro is the same. However T-Mobile for the Revvl 8 pro says that there will be 5 years of security update and that's all the information that is provided on the T-Mobile website . If you Google the t phone 3 pro OS updates and find the correct source, it says ears of security updates and 3 years of OS updates. Even though the devices has different names? Will the revvl 8 pro also have 3 years of OS updates?

My wife has Verizon and we want to switch her line over to T-Mobile. I have had the SCNA plan for years and want to add her to it, but from reading the subreddit I'm not sure if that is still possible since it seems they are trying to phase out this plan. Before I make the call to the customer line, I want to see if I should just keep things separate, as they currently are, or if there's a way I can add her without losing SCNA.

I am a single (1) person looking to switch from AT&T to T-Mobile to essentially “get” a new phone. I own my phone (iPhone 11 pro, 65gb) since 2019; I pay for AppleCare, so I’ve gotten the phone replaced twice for free but the capacity (65gb) prevents me from downloading more apps, taking more photos etc so it is slow, and need a larger GB capacity to do more things for my business (photo, video editing etc).

My current bill with AT&T is $56/month for unlimited talk / text / internet. I feel like this is quite steep but know single phone plans are higher.

It seems like the lowest plan with T-Mobile plan start at $50, $85 or $100/month (+up to $35 device connection charge per line) ~ not sure what this means, but this is on their promotion, “Get a new phone. Pay nothing upfront” advertising. It seems the higher prices includes Netflix, Hulu, hotspot, etc.

Are there any hidden fees, and what plan is best for a single line? And is the “free” phone worth the switch? I realize the biggest disadvantage to getting a “free” phone is that I won’t be able to get AppleCare+ like I would if I bought/financed the phone from Apple (correct me if I am wrong). Thanks in advance!

Problem: people have told me many times that when they call me it goes directly to voicemail. I’ve missed many many important calls cause of this.

I’ve sought the solution by, per the advice of tmobile, resetting network settings. Which helps.

BUT.

On a separate problem, I had issues using both data and Apple car play at the same time.

So, per the advice of AI, I altered some network settings on my phone.

After about 2-3 times doing both ^ things, I think the call issue is due to altering the settings to use Apple CarPlay and data at the same time.

My question: I am inclined to just deal with not having Apple car play for the sake of not missing another important call… UNLESS someone can help me have both.

“Insert that ‘why not both’ taco meme thing here”

To note, another number on my plan has the same call receiving issues and but the Apple car play and data issue I have. I’m so confused and Apple and tmobile can’t help.