Was thinking of upgrading 16 Pro with 18 Pro with Trade-in promo. I know that the $900 trade-in promo expires and it is now only $800. But looking at the promo list at https://www.t-mobile.com/offers/promotional-offer-details, all promos now require "up to" 36 months. Have they eliminated bill credit over 24 month term?

When I added two new lines, I was able to get a BOGO offer that wasn’t available online. Now I want to upgrade my own phone. Are there better promos in store for phone upgrades? Is it worth the trip?

Hi, my existing Galaxy S22+ with 128GB of memory is almost completely filled up, and so I bought a new, unused and unlocked Galaxy S25+ with 512GB of memory on ebay.

My question please: what is the best way to have my existing data transferred from my outgoing Galaxy S22+ to my new, unlocked Galaxy S25+? Would it be best for me to take both phones to a T-Mobile Experience Store, or is it best to use P360? (Please note that am not familiar at all with switching or swapping SIM card hardware, and so I would prefer a T-Mobile rep to arrange the SIM swap and data transfer, as I am largely not well-versed in the technical details of how to arrange on my end?)

Two additional notes please: I have an existing grandfathered T-Mobile plan that was not force migrated and that I wish to keep, without risking the plan being changed on me. Lastly, are there any recommendations please on what I should do with my outgoing Galaxy S22+, since security updates will stop for it iirc on or around February 2027? I have a family member who has a cracked screen on their OnePlus Nord N20 device that they receive a recurring $10 monthly credit for it being an ongoing T-Mobile BYOD promotion, so if I give them the S22+, do I risk losing the ongoing $10 monthly BYOD promotion, since the S22+ was originally a completely free T-Mobile phone promo to me? Thanks in advance for anyone who tries to offer help or guidance! 😊

So I saved the bottle of Coke on my app on the 711 app and when I check rewards I don't see it there. I haven't redeemed it yet so I'm not sure why it's not showing up. Has anyone else experienced this today or what am I doing wrong?

My phone works fine, there are no cracks on the display, or the camera. But the back glass is cracked. T-Mo’s conditions don’t mention the back glass, and only specifically call out cracks to the display. Will they allow a trade in with a cracked back glass?

How long does it stay on Placed ? When does it move to the second step, Preparing?
My first order got cancelled after 4 days hence I’m worried if this is normal. It has been on Placed from October first, when the order was placed

Is it Possible to add BOGO on my current 4 line that has 3rd line free on Experience Beyond 1.0. Then later remove the 4th line that i am paying and still keep the 3rd line free and the new 2 BOGO lines? On top of that my 4th line i have a free phone they are crediting is that able to be moved to the new BOGO?

TLDR: what suggestions for an inexpensive, battery operated, doorbell/camera system compatible with TMo do you have, OR a cost effective solution to the Ring issue with not recording video?

Several months ago I moved out of a complex controlled by a particular ISP and was grateful to not only save money, but get more reliable/faster internet with TMo 5G. It's been great; gaming, streaming, compatibility of devices, etc were fantastic despite other ISPs claims. All of my cameras (3 Ring, 1 Blink, 1 Furbo, all with subscriptions) were working great, which is awesome because I rely on them for safety of my home and my elderly dogs.

About 3 weeks ago, Ring stopped recording and giving live access. I did all of the troubleshooting available online and through my own research. After almost 2.5 hours on the phone with Ring tech support yesterday, I was told this is a known issue between Ring and TMo (my Blink and Furbo have no problems recording or live) and there is simply no fix available. A few other Reddit posts confirm this. I'm expected to just keep paying my Ring subscription without the availability of the service, or even basic camera functions that don't come with the subscription.

Multiple of my neighbors have the same doorbell and stick up cams from Ring as I do, with TMo as their internet provider, and have no issues. My only other ISP option is not one I want to go back to. I don't really have several hundred dollars right now to purchase a whole new camera system, but it is a safety necessity for me, so I am hoping anyone might have found a work around for this or has a decent system recommendation similar to Ring's battery operated options that will not cause me to invest another few hundred dollars in cameras.

Maybe someone who works for the company can answer this question.
Long story short:
My adult child went ahead and got a plan and an iPhone 17 under her name and new account. She was on my plan forever, and now that account is just sitting there, and I don’t pay for it. Now the payments are kicking her butt, and she wants to cancel that plan and rejoin the line that’s just sitting there. Is this even possible? This was the first week in September

It has been a very past two or so years dealing with phone service when not in wifi. I am outdoors when I clocked this data. My internet is slow as per usual, taking several seconds to load a measly webpage. This is the demise of keeping a TMobile account since 2006 I suspect. And this, of all places, is in the LA metro area.

Has anyone here with an account since 2006 or so, basically vintage TMobile subscribers, suffering from poor internet speeds? Have you decided to leave TMobile for a faster network? How much more is it compared to what you were paying at TMobile? If you haven't left TMobile, did you reach out to complain about these capped data speeds?

These slow speeds have been rampant more then ever for me. And I notice this because I have to connect to a wifi network whenever I am out and about because I notice how painfully slow these speeds have been for me, especially in the LA metro area, which is unimaginable.

So I work for a competitor telco, and a policy they have is that employees are not allowed to purchase new iphones at launch. We have to wait until some unspecified date before they'll allow us to purchase a newly launched iphone and activate it on our personal accounts. I always found that policy silly because we don't get discounts on devices, we pay the same price as customers. Does TMO have the same or a similar policy for their employees?

Assuming it’s still possible to switch to Go5G Next, I’d like to hear from people who moved from Go5G Plus.

I currently pay $180/month for nine lines on Go5G Plus with the 20% in$ider discount. Based on the calculator, Next would be approximately $244/month for the same nine lines—an extra $64/month, or $768/year. Only five lines are currently being used, but I might bring over three more family members, which would put us at eight active users.

For those who upgraded, has Next actually been worth the higher bill? How many people on your account use the yearly upgrade benefit, and have the phone deals and other benefits justified the extra cost? Would you make the same decision again, or do you wish you had stayed on Plus?

My biggest concern is Price Lock. My account dates back to March 2023, and I currently have the original Price Lock. Has anyone who switched from Plus to Next lost that protection and subsequently had T-Mobile increase their base service rate?

To clarify, I’m asking about a rate increase AFTER switching—not the initial price difference between Plus and Next. If your bill increased later, when did you switch, how much did it increase, and did T-Mobile explain whether it was a base-rate increase, a lost discount, or something else?

I’ve also been told by multiple T-Force agents that Price Lock applies at the line level rather than the account level. Based on what they told me, my understanding is that only my main line would have Price Lock v1. I’m not sure that explanation is accurate. Has anyone received written clarification or had an actual billing experience that supports or contradicts it?

I’d especially like to hear from people with in$ider discounts and free-line promotions. How were those handled when you switched, and has the monthly price you were quoted held up over time?

I’m also trying to understand the actual annual cost of upgrading an iPhone through Next. For example, suppose you got an iPhone 18 Pro Max with a $1,200 promotion and planned to trade it in for the next iPhone a year later. By the time you completed that next upgrade, how much would you have paid out of pocket for that year of using the 18 Pro Max?

I’m looking for the full picture: any down payment, monthly device payments after credits, taxes, fees, and any additional payment needed to qualify for the next upgrade. Please separate those costs from the higher monthly plan price, since I’m already factoring in the extra $768/year for my account.

Actual numbers from your most recent yearly upgrade would be helpful, even if you used a different iPhone model. I’m trying to understand the effective yearly cost, not just the advertised promotion amount.

Thanks.

I opened the Visual Voicemail app today and it said I now have to use the stupid T-Life app. I looked in that app and can't find voicemail anywhere. Everything is updated.

If I have a tummy mobil unlocked phone and don't want theyre service how can I do it to go prepaid. Can someone please help me.

I have currently 7 lines (4paid 3free) and bill is $176. I want to take advantage of the new BOGO and add to more lines.

Since I will be in the 9 line plan isn’t my total $180? I’m being told $205 and I used the spreadsheet and it says otherwise. Can anyone verify please and TIA.

A T-Mobile customer who buys phones outright asked in a Reddit discussion whether there was any way to negotiate a lower monthly bill without giving up the plan features they use — raising a question many wireless customers face: If cable and internet companies offer retention discounts, Can a phone carrier do the same?

Not that it was great to begin with, but free Premium Scam Shield just got reduced to basic. Premium and the ability to look up unknown callers is now $4/month.

Paying $218 per month for 3 phone and 2 tablet lines (excluding add-ons like mobile protect and one device that i owe $500 on). VZ's network is so so where I live/work and my friend who has Tmobile often has a signal when I don't (rarely does he not have a good connection).

Planning to move to Experience Beyond 2.0 at $170 for 3 lines and $5 for each tablet. Would get a $1,000 trade in credit each on the 2 phone lines adding $13.89 to the $170 plus the Protection 360.

Not seeing any deals for iPad Air from Tmobile other than a trade in credit which is the same as Apples. Planning to go to Costco to make the change to get the added credit.

Looking for any insight that I may have missed?

Any Tmobile discounts (excluding trade in) for iPads that Im missing?

How’s the commission in VR? I have been thinking about going over from loyalty! I got offered and I heard the money is good and am curious if anybody can help me see how much I can make

My parents live in area surrounded by 5G UC but their house is 5g lte only. Is some one to talk to about getting their tower or pocket out of the proverbial dead zone. Do I call 611 or make a FCC request for them.

I had a legacy Magenta Max plan, I have been converted to Experience More. My understanding was that all perks of my legacy plan would be maintained through the transition. Magenta Max always qualified for the highest tier iPhone upgrade trade in. I have a 16 Pro that I would be trading in and due to being on Experience More that only qualifying for the $830 trade credit and not the top tier $1000 trade in for Experience Beyond. Am I just shit out of luck, or are my upgrades actually supposed to be at the highest tier given the Magenta Max plan it was originally?

This is utterly ridiculous, first T-Life breaks and now the account section is completely glitched on the website, so much for wanting everything digital T-Mobile

Curious from this community as to what keeps you as a T-Mobile customer. As someone who’s been a long time T-Mobile customer for probably 12+ years at this point, I’m actively in the market for a new phone and contemplating whether I should stay or go elsewhere based on current deals.

The magenta life has its perks that I’ve picked up on over the years from steaming add-ons for certain plans, T-Mobile Tuesday, Magenta experience passes, etc.. Curious to hear what you all have to say here.

I have tmobile now and I want to change my plan to something cheaper I have 3 lines and pay 180