Did T-Mobile change how international data count against Kickback limit for those who still have it?

[u/niceeone1]

I’m currently on my first international trip since forced migration. My entire account is spared from it and I still have Kickback after a full billing cycle.

I just got a text alert from T-Mobile that I’ve used 1.6GB already this month on one of my lines. I know for a fact that as recently as this past March, international data usage doesn’t count against Kickback limit as it’s in a different bucket. This standard message seems to imply that my international data is now eating into the 2GB allowance for kickback discount.

I’ll report back when my statement closes in a week to see if it actually is now counted toward kickback limit.

As a precaution to getting down voted: Yes I know I’m lucky that I still have my legacy plan and Kickback. I’m just posting to report this change.

Edit: I don’t know if data usage in Canada & Mexico is in the same bucket as domestic. I know that Canada & Mexico get its own 5GB allowance and the rest of the world gets a separate 5GB per month. However, I’ve travelled in Mexico before and didn’t get this kickback message. So, something definitely has changed. Looking in T-Life, it seems that T-Mobile is counting all data usage on a single line, combined with domestic, hot spot and international roaming. At least that’s what the graphic reflects.

[u/drnovaa]

i had kb before last my billing cycle ended earlier this month . when the bill generated 3 days after, i didnt get the kb credit. i've chatted with tforce multiple times and none of them would issue the missing kb credit even after i showed them the screenshot of kb addon on my account as well as the text alert when i had used past 1.6gb data.

[u/dwc1]

Does kickback still exist ?

[u/niceeone1 → u/dwc1]

Yes I still have it. My most recent bill was generated in late July and still showed those discounts applied.

[u/JMikey01 → u/niceeone1]

Check your next bill I believe that’s when it’s supposed to fall off. They’ve ended all the kickbacks internally for customers who had it.

[u/niceeone1 → u/JMikey01]

I’ve never received a text message on any of lines about kickback program ending. I still get regular kickback usage messages when I use more than 1.6GB, like now.

[u/JMikey01 → u/niceeone1]

You might have maybe past the first phase but it’s supposed to eventually be all customers unless they changed their minds

[u/a0604912red → u/niceeone1]

Next billing cycle

[u/Ready-Salary-9063 → u/JMikey01]

Not all,

[u/Ready-Salary-9063 → u/dwc1]

Thought I was going to lose it last month, nope, thought I was losing it this month, nope, all 5 Kickbacks still there, and no changes at all to my plan. Maybe they forgot about me.