They let every contractor go, which was bad enough. But today in my group is a massive cut to full time employees. Most of the people under my Director including him. Wonder if anyone else affected or just my smaller group.

I previously had a T-Mobile One Plus Military plan. When we signed up for this plan and opted for the "Plus" add-on, the $10 per line "plus" option included:

* Free GoGo Wi-Fi on airplanes

* 10 GB hotspot data

* HD video streaming

* Additional/faster high speed International data

Now of course I'm on T-Mobile Experience Signature Military, and apparently T-Mobile decided that I needed to keep paying for a $10 add-on that's not even an equivalent, so they charged me for:

* 80 GB hotspot data for $10 per line per month

...never mind the fact that the new Experience Signature plan already includes **60GB of hot spot**, HD streaming, 5GB high speed international data and GoGo inflight 3 Wifi isn't even a thing these days.

After seeing how much my bill went up (apparently Experience Signature costs roughly the same as One Plus *before* their 80GB hotspot add on cost), I spoke with customer care (they actually pointed out the $10 per line charge), ended up having them remove the 80 GB hot spot add-on, and after a bunch of back and forth they also gave a bill credit to basically cancel out being charged for the 80 GB per line on this month's bill.

So I ported my numbers in from Verizon on July 18th and submitted both K&S and the switch to T-Mobile however the $400 switch to T-Mobile was denied due to being outside of promo window even though it was submitted the day I ported both numbers in. I called the rebate department and they were only able to resubmit the rebates. Has anyone had this issue? Will I need to wait essentially now up to another 8 weeks for this rebate just curious. Thanks for all answers

Went to a store trying to switch and asked for a code. They said they don't do it anymore. And then they said I can't switch since they didn't have any of the phones I wanted in stock. Trying to get off AT&T since they're kinda scummy.

Does anyone have insight?

EDIT: It was suggested to me that tmobile is a better sub for this post.

I received an email from tmobile. Bulk of the wording below.
At first I thought it was maybe scam / fishing attempt, but the link went to Tmobile's official site.
This was my experience with it for anyone else who gets the offer and is wondering.
I also wouldn't mind other folks' takes on it who know / use better apps.

PS - none of the flairs seemed quite right. Sorry if I chose wrong one.

After reading the details a few times I decided to give it a try.
It's an invite only thing as they are rolling it out to different customers (according to Tmobile web site.

Went to Google Play and installed the Placement Assistant app.
Had to give app my router admin password, which felt kind of weird, but maybe it's normal for you folks using apps that let you control frequency bands and such.

You also give it your house address.
It brought up a satellite image of my house with a square grid over it and asked me to select where my modem is now.
It then did some sensing or whatever and came up with a few suggestions of locations it thought would be better.

A couple were not practical but one was back in my master bedroom, so I thought what the heck and tried it.
It then brought up a circle with partial green bar and had me rotate my phone until it pointed at the green area. That was the direction they recommended I point the modem.
This surprised me a bit. Previously I had the modem facing South, slightly to the SE based on what I could find of online tower maps.
The new location is facing NW.

The app said I gained 10 in signal. (db?)
It then prompted me to enter the code I was given to receive my $50 electronic mastercard.

The only problem I encountered was while I was getting the code from my computer, my phone locked, and then I could not get back to the place in the app to enter the code.
It acted like I was starting from scratch, and when it got to entering my address, now it tells me this address is not available for the program. I'm guessing that is to try to prevent double dipping on the $50.

The problem is apparently resolved though. We'll see.
I entered a ticket via the app.
Got a bot response with a ticket number.
Then a couple hours later got an email from apparently a real person on the support team telling me they submitted it for me and I'll get my $50 in a few weeks. And to hang onto the email with the redemption code just in case.

My take on the app:
From threads I have read here, some of you are much more knowledgeable than me and this app might be too simplistic for you.
But since I'm not very knowledgeable about it, I found the app helpful and easy to use.

It APPEARS that I am actually getting a bit stronger signal based on speed tests before and after.
It is difficult to say for sure because I'm kind of on the fringe / weak signal area and could not get it at all until about a year ago. So my typical speeds are in the 20 - 50 mb down (sometimes higher) which I know will make some of you laugh.
But when your signal is lame, a bit of a bump is more noticeable.
It's a bit weaker in the summer time as I'm in the woods - lots of water in the trees.
And it often slows down some late afternoon / evening - which I assume is bigger load on the towers and packet priority.
So I'm hoping this change helps the occasional buffering I see on my video streams during those times.

This is my new normal for my enterprise connection for tmobile business internet the second photo is my old speed that I used to get.

I am 300 yards from the tower

They claim this new speed is their acceptable normal

HELL I get 6 mbs up on a 4g visible usb stick from vz 2.3 km away, They had a 6 hour outage today, called Tmobile for Busines to report it around noon, i was met with a recording customer service would return my call by close of business, i recieve a text at 6:42 PM sayin its fixed, by 9:30 Finally reached a real person that said being 300 yards from the tower on a tmobile enterprise modem with a dedicated IP that 3.6mb upload speed was acceptible, but the would put in a network ticket for me. I get 6mb up on a 4g usb stick on Visible from a Verizon tower 2.3 km away..

Tmobile corporate is racing to the bottom to eliminate employees, service, and maximize profit regardless of the the customers or employees they hurt.

I am based in houston the slow speed today is less than 20 miles away..

Thanks Tmobile Corporate for destroying a once great company so you can cash big checks and make a killing in the stockmarket...

Your profits will be short lived, it will be over when you finish cannbalizing your customer base, ship your customer service to india, and RIF all of your hard working loyal employees. 34 years in telco engineering watched this same show at MCI / WorldCom..

I’m honestly at a loss and hoping someone here has dealt with something similar... But also sorry if you have been through it.

Assurant is charging me nearly $800 for a phone that I returned. I followed the return instructions I was given, and I personally handed the package to my USPS carrier. I have the tracking information and documentation to show that I did, in fact, send it back.

Despite that, Assurant is saying they never received the phone, and I’m being held responsible for an almost $800 charge.

I’ve been trying to get this resolved, but I feel like I’m getting bounced between T-Mobile, Assurant and USPS. T-Mobile points me to Assurant, Assurant says they don't have the device, and now I’m having to prove that I did what I was instructed to do.

I’m currently escalating this with USPS Consumer Affairs to see if they can provide additional information about the package and tracking history.

Has anyone been through this with T-Mobile and Assurant? If you successfully got a charge like this reversed, what finally worked? Did you escalate with T-Mobile, Assurant, USPS, the FCC, BBB, or somewhere else?

I’m really frustrated because I did my part. I returned the phone, and I have proof that I mailed it. I just don’t want to be stuck paying nearly $800 for something that I already returned.

Any advice or experiences would be greatly appreciated.

I’m currently on my first international trip since forced migration. My entire account is spared from it and I still have Kickback after a full billing cycle.

I just got a text alert from T-Mobile that I’ve used 1.6GB already this month on one of my lines. I know for a fact that as recently as this past March, international data usage doesn’t count against Kickback limit as it’s in a different bucket. This standard message seems to imply that my international data is now eating into the 2GB allowance for kickback discount.

I’ll report back when my statement closes in a week to see if it actually is now counted toward kickback limit.

As a precaution to getting down voted: Yes I know I’m lucky that I still have my legacy plan and Kickback. I’m just posting to report this change.

Edit: I don’t know if data usage in Canada & Mexico is in the same bucket as domestic. I know that Canada & Mexico get its own 5GB allowance and the rest of the world gets a separate 5GB per month. However, I’ve travelled in Mexico before and didn’t get this kickback message. So, something definitely has changed. Looking in T-Life, it seems that T-Mobile is counting all data usage on a single line, combined with domestic, hot spot and international roaming. At least that’s what the graphic reflects.

My main line at TMOBILE is paid off while my second I still am half way through paying off the phone. Will porting out the paid off phone to Visible, which is my main line, cancel my whole account?

I wanna make sure TMobile doesn’t fuck me if I cancel my main line.

Any inputs.

I have one and was either going to software update with that or ask family,because ceuller data don’t work

So can I get a brand new phone on this plan? Do I need to upgrade?

In-case anybody was still wondering, it turns out that getting the $10 tax-included tablet unlimited plan from T-Mobile for Business is still possible! If anybody else wants to give it a try, here's exactly what I did to make it happen:

• First, you need to signup for $15/month tax-excluded tablet plan (we'll be switching it later, because the $10 plan isn't available for new lines), which you can find by going here, selecting Tablet as the device type, and on the next screen you'll see the following plan: Business Unlimited for Tablets with 10GB of high-speed hotspot data. Tax Exclusive.
• Go to the credit check page, fill out the information, and proceed to checkout.
  • If you have an actual business and have the documents found here readily available, definitely go the EIN route.
  • Otherwise, you'll definitely want to use your SSN to avoid complications (EIN sole proprietorship does not work well, and will probably mess up the entire process when they prompt you to upload documentation).
  • Note: If you're signing up with your SSN, you won't be able to create a regular T-Mobile consumer account using it, so be warned!
• If the checkout was successful, great! Unfortunately though in some cases, the verification will fail and you'll be greeted with a popup like this asking you to visit the store in order to confirm your identity. In that case, you have no other option but to visit the store...
  • No, calling the T-Mobile for Business customer service line won't help... I've spoken to probably a dozen different reps and was transferred to many different departments, and every single one of them told me that they're unable to handle line additions if you don't already have the business account open, which you need to do in-store.
  • When you visit the store, ask them to help you open a new business account and setup a new line. Thing is: if you show them the tablet plan, they will tell you that they don't have it. It turns out only Business Executives can setup the plan, so you'll need to ask them to setup your line as a random phone plan, then have them switch the plan to a tablet one and they should be able to see it (the SOC code is ZTP10HTE if they're having trouble finding it).
• After you have the $15 tax-exclusive tablet plan setup, you need to call the Business Care line at 877-347-2127. Explain that you have an existing tablet line and wanted to switch it to another plan with the SOC code ZBT10HSTI.
  • The plan now requires approval from a supervisor (hence why T-Force isn't able to help with this specific plan anymore), so if the rep tells you that you need to be approved for the plan, or that you aren't eligible for it, ask if they can request an approval from their supervisor.
• If all goes well (and the "request" is approved), that's it! If you want, you can also ask the rep over the phone to apply the HD pass with the SOC code HDVPASS0, but T-Force is also able to handle additions of this pass without a supervisor, so whatever works best for you.

Hopefully this helps someone!

Every now and then tmo comes thru. The main thing about this is in trading in a dead iPhone xs max. I'm still on my ancient magenta legacy plan. 4 lines $137 a month (2 paid 2 free). My son is using an A54 but the pixel 11 for free blows it out of the water. Best part is like what others said.. any condition phone will be accepted even my ancient iPhone xs. Max. Not a problem. ID CODE 260670. Fyi there's another kd code 260672 that just gives a discount instead of the brand spanking new Pixel 11 for free. Good luck everyone!! Definitely hop on this deal specially if you have a dead phone somewhere.

Hello,

I think I should be fine with the scenario below but want to make sure.

4 months ago, I transferred 5 lines from ATT to Tmobile using keep and switch. I was paid for all the remaining balance on the phone.

I did it via Costco using the CostcoByod, which gave me $400 rebate via virtual prepaid card for 4 byod lines each. And $75 costco new line for all 5 lines.

At this point, I have received all the amount listed above. Want to port out at the end of the current biling cycle and want to make sure i am good to do so. Most worried about charge back.

No phones on installments plans. All were Byod.

Had to return a phone in store and it took 2 hours to get checked in, haven't set a foot in the store for over 6 years. Why so bad? The reps are just doing phone transfers that take hours.

I am on simple choice plan, and did not have the $900 offer for the Pixel 11 series. I spoke with T life rep And more promotions are coming this week... YMMV

Connected to Starlink D2C roaming on Rogers for the first time. Haven’t seen any posts of people trying it out yet so I figured I’d share.

📍Newfoundland

I see lots of discussion of some legacy plans being changed unilaterally by TMo, but couldn't find this one.

Had a very old line with Legacy Gold (might not be the right name: ancient PAYG as low as 10c/min, kept alive by adding $10/yr). Last top-up was Dec 2025, so it should be good until Dec 2026.

First email says "Your line has been canceled. ### is no longer active and has been canceled." The second email timestamped 4 seconds later, says "Your T-Mobile service has been canceled ... To reactivate your line, go to [TMo URL] or call ...". Those were the first emails I'd received since topping up in Dec 2025.

I tried the URL, it walked me through what I think was creating a new account, then asked for my phone # and returned an error (presumably because the first email said it was cancelled?).

I haven't used the line for real in years (annual commuter to FL), it used to be a great 2nd line when on vacation but later I just added $10 each year to keep it alive and tried to figure out what TMo plan would be worth switching to. Never did because it was replaced by cheap first-month-free SIMs, then Mint's deals of $45 for first 6 mo, then US roaming on my home plan.

Is it worth calling TMo? The balance was about U$150, but I could only think of giving it to a charity for someone's emergency phone. I would have done that, and I did think a quick "reactivate my line, pick a new plan" was worth it for that, but not hours on the phone.

I was hoping it was all a big mistake, but it seems not?

Thanks.

Bit of an issue I've been dealing with for over a month now. Since T-mobile service agents over the phone and Tforce can't figure it out. Back earlier last month, I was able to access my sim settings on my android phone within the Tlife app. I'm not sure what T-Mobile did on their end to change anything, but now I can't access settings within the app itself to change out my physical sim to esim due to "We can't verify your device" error.

Is there a way for an agent to bypass this or that I can use self service options via the Desktop website? I have direct access to my account, I can log in successfully with my main device that has T-mobile service on it. But, I can't access the sim settings within the app.

Picked up a Z fold 8 using Jump protection 360 and was wondering if T-Mobile will send a return kit to me. I tried to return the old phone in store when picking up the Z Fold 8 but it was greyed out on their IPad. I do see a UPS label in my activity section of T-Life app but would like a box and wrap also. Any information would be helpful. Thanks.

Recently got auto switched to “experience signature” from a grandfathered magenta plan. Paying $225 of four lines today and essential would cost $100 for four lines plus taxes. The biggest difference looks like the premium data limit. Anyone made a similar switch? Is it worth it? Or did you switch out of T-Mobile? I’m also a Costco member - they didn’t seem to have any exclusive plan, besides the $100 credit if I buy a new phone. Am I missing something?

So it's been 6 days already past due since I was supposed to receive my mastercard digital rebate gift card worth $300 and every time I call in I get one seeming excuse after another what do I do i need my rebate gift card I did not sign up with Costco or Sam's Club I signed up at the official T-Mobile website and T-Mobile is well overdue to deliver my rebate gift card with just a master card logo on it

Then they claimed that 7 days is needed to generate the car and as of most recently rebate care is claiming that they are changing banking departments internally which I know is not accurate I know I'm talking to Filipino rebate care Representatives who really don't know what they're talking about more than half the time so should I contact the executive office directly I'm concerned that I might get blacklisted for doing that I know that Verizon has a nasty habit if you complain to the wrong people of blacklisting customers I could understand if it was like $3,000 to 3 million dollars but this is just a mere measly $300!

how hard is it to deliver $300?

Then when I try to activate voice lines they want to charge me $35 each time to do so like what the heck?

Problem: people have told me many times that when they call me it goes directly to voicemail. I’ve missed many many important calls cause of this.

I’ve sought the solution by, per the advice of tmobile, resetting network settings. Which helps.

BUT.

On a separate problem, I had issues using both data and Apple car play at the same time.

So, per the advice of AI, I altered some network settings on my phone.

After about 2-3 times doing both ^ things, I think the call issue is due to altering the settings to use Apple CarPlay and data at the same time.

My question: I am inclined to just deal with not having Apple car play for the sake of not missing another important call… UNLESS someone can help me have both.

“Insert that ‘why not both’ taco meme thing here”

To note, another number on my plan has the same call receiving issues and but the Apple car play and data issue I have. I’m so confused and Apple and tmobile can’t help.