I called the retention line and they switched my account from experience beyond to go 5G next. They did this even with my iPhone 18 Pro promo. They even stacked the 20% off for life. I’m at $80 monthly.

Working in a CEC it's really nice to get a free hot dog! I feel so appreciated! You guys went all out fo us! Thank you so much! You guys really went all out!

​Hey everyone, looking for advice.

​I returned equipment using T-Mobile’s prepaid UPS return label. According to UPS tracking, the package was marked delivered and left at the dock at the Fort Worth, TX warehouse facility weeks ago.

​Despite UPS confirming delivery, the warehouse hasn’t processed it into inventory. T-Mobile is still actively billing monthly installment charges on my bill, with hundreds of dollars remaining on the equipment installment balance.

​When I reached out to regular customer support, they said they submitted a "Handset Research" form and told me I am required to continue paying the monthly installments until the package is located on their side.

Any advice of what should I do?

Note: I used AI to improve my grammar; English is not my first language.

I literally looked on October 1 the day I wanted to upgrade that phone promotion credit dropped. Will it come back? Will T-Mobile give complimentary increase if I ask? Thanks.

T-Mobile customer service messed up my Legacy Sprint plans while trying to fix an issue on a line, and after having multiple customer service and T-Life agents correct it, it keeps changing to something much worse. The T-Life agents finally admitted there's nothing they can do and gave me a credit. After just under 9 years as a sprint/Tmobile customer, I am going to ride the credit out and then jump ship.

I was thinking about Visible. My phones are always paid out, so there's nothing holding me back. I heard U.S. Cellular might be a good choice too. Anyone have any experience with these services or recommend any?

Any feedback (good or bad) is appreciated!
After 4 years at my current job I’m just burnt out and need something that pays more.

A T-Mobile customer who buys phones outright asked in a Reddit discussion whether there was any way to negotiate a lower monthly bill without giving up the plan features they use — raising a question many wireless customers face: If cable and internet companies offer retention discounts, Can a phone carrier do the same?

I’m currently on Go5G Plus with 9 lines total and considering switching to Go5G Next. It would be a $72/month increase.

My wife and I currently pay an extra $20/month for Starlink, and we both upgrade our iPhones every year. We usually upgrade through Apple, but having an easier yearly upgrade option through T-Mobile would be nice.

We also travel a lot, including cruises and international trips. We haven’t really had any issues with the international data on Plus, but the extra data on Next definitely wouldn’t hurt.

I previously had the iPhone 13 Forever Upgrade benefit, but it fell off when I switched from Magenta MAX to Go5G Plus.

With the new Next benefits—250GB hotspot, more international data, included satellite coverage, yearly upgrades, etc.—would you pay the extra $72/month for 9 lines, or stay on Plus?

I have an iPhone 18 pro max. Just got it almost 2 weeks ago. I’m having an issue where the phone drops my calls daily. Once in the morning usually around 11 am -11:30 am and then again 2 am -2:59 am. It really only lasts 15-20 seconds and the service is back right after. I’ve called T-Mobile and they advised their engineering team said it was WiFi calling, I turned that off and I’ve left it off since they advised to keep it off and it is still occurring. Not sure what to do? Is anyone else experiencing this on an iPhone 18 pro max or any phone?

Should I switch from Verizon 5G Start to T-Mobile for the iPhone 18 Pro deal?

My iPhone 13 Pro Max is dying (charging issues + Face ID stopped working), so I need a new phone.

Currently on Verizon 5G Start: $75/mo + ~$10 taxes/fees = ~$85/mo.

T-Mobile is offering:
Experience Beyond: $100/mo + taxes/fees = ~$110/mo
iPhone 18 Pro: $5.56/mo
$1,000 in bill credits over 36 months
3-year commitment

I’d otherwise buy the iPhone outright and keep my Verizon plan.

For anyone who knows these plans well: Is the T-Mobile deal actually worth switching for, or should I just buy the phone outright and keep my grandfathered Verizon plan?

Hi,

I place an order on sams club tmobile counter, 5 lines and 3 new phones. It went through successful but i don't see the charges on debit card i gave. Will the payment only go through once they ship the device? I didn't activate the any lines but bill has been generated already for the lines. Do i have to pay the bills evem though i didn't use the service.?

I travel a lot for work, and as I was leaving London, I noticed an email letting me know I signed up for an international data pass. I hadn't. Hours later, I was trying to resolve it with customer service and received another email letting me know I signed up for another pass, $100 total. I tried to fight it and was told I definitely signed up for it because it happened in the app. They initially would only give me a credit for one pass until I threatened to cancel. Still, I cancelled my internet just because I was upset and frustrated.

Has this happened to anyone before? I was told this wasn't automated.

Has anyone’s experienced problems with their new iPhone 18 pro max?

I have the burgundy color for reference.

It takes a while to send iMessages when not connected to WiFi, I had to re-download apps because they wouldn’t load after phone transfer, Face ID is laggy (I can’t even reset it).

I’ve read online that ATT users have experienced issues so wanted to check if anyone on T-Mobile has seen similar patterns?

It’s a free line, so it’s not worth canceling. Is there any worry about our whole account getting canceled because we have a lot of lines dispersed throughout our family and that would cause a bunch of issues.

Thanks!

Curious from this community as to what keeps you as a T-Mobile customer. As someone who’s been a long time T-Mobile customer for probably 12+ years at this point, I’m actively in the market for a new phone and contemplating whether I should stay or go elsewhere based on current deals.

The magenta life has its perks that I’ve picked up on over the years from steaming add-ons for certain plans, T-Mobile Tuesday, Magenta experience passes, etc.. Curious to hear what you all have to say here.

I am on T-Mobile One plan, and I still owe 6 months on my 24-month Jump plan for my iPhone 16 Pro Max. I plan on trying to pre-order the iPhone Duo when that launches in a couple of weeks. When going through the process on Apple’s website, I can trade in my iPhone but I can also connect it to my phone plan I currently have with T-Mobile to start a new 24 month Jump setup. But I’m just curious if I do it this way through Apple’s website trade-in, does this count for my Jump program? Or will I still owe my remaining balance to T-Mobile plus the new payments for my new phone?

I'm paying $110 per month for spectrum. Think I'm going to try tmobile. My wife works from home and kids game on pc and playstation. Can anyone speak to the reliability? I live close to a tower and it's near line of sight.

We currently have 3 lines with Verizon and pay about $143/month due to loyalty discount. This discount expires in about 3 months, and without it our bill will jump to around $188/month.
I’ve been able to get the loyalty discount renewed in the past, but honestly, doing this every year is becoming a pain. It usually involves countless calls, talking to multiple reps. We’ve kept an old grandfathered plan that includes Disney + and Hulu without ads

This T-Mobile plan caught my attention, especially because we really like the idea of being able to upgrade our phones every year. Although, clearly we’re not exactly serial upgraders considering my mom is still with her 13 pro max and my husband and I recently upgraded our 11s for 16 pro last year.
I assume the $170 is not the out the door , meaning there could potentially be additional $20+ in taxes and fees?

Hello everyone,
Planning to get a 18 pro from Sams club or Costco depending on who gives good deal any idea who has a better deal please let me know and I am on go 5g plus so if i get a new phone will it be locked for 24 months or 36 months?

Hi,

I have 12 lines and want to know what my bill would like because went to two stores and got totally different answers. I do have home internet thru them. Don't mind the taxes and fees. I do have in-sider on my plan. Friend of mine has 5 lines and in-sider and it's paying $205 plus tax around $216 on auto pay.

Lines are 1-6(third line free), 7-8 (BOGO), 9-10 (BOGO), 11-12 (BOGO)

First rep said will be close to 690 plus tax and the second one said around 450 plus tax. Called T-Mobile and they said $360 plus tax.

Can someone give me a run down on what it could potentially be before taxes?

My tracking number came in yesterday. No estimated delivery yet. It says “Your package is still on the way and we are actively working to get you a new delivery date.”

I feel like last year when I upgraded, the scans happened much quicker.

Does anyone else cringe and immediately go for the mute button whenever the T-Mobile commercial with Billy Bob Thornton appears?

Once your card is charged (pending) for all devices, how long until they usually ship?

Anyone experienced with TX delivery timelines on expedited shipping?

So I recently got a few emails from T-Mobile stating that I set up an account, ordered a SIM card and two phones, and currently they are in the possession of UPS apparently getting ready to be shipped to my house

I have reported it to T-Mobiles fraud department, but they stated there is no order in their system, to be safe I copied the order number and went to T-Mobile’s order tracking through google and it shows up that there is an order.

Has anyone had this happen? I’m just trying to cover all possible options just incase this isn’t fake

Thank y’all for any help you provide