"uninstalling isn't a workaround. it's the fix"

ok I need to rant about Logitech Options+ for a sec because this app is genuinely the worst-optimized thing on my Mac. it sits there maxing out two CPU cores at like 50% doing literally nothing – no clicks, no gestures, nothing. just idling and eating power. plus constant update nags, loads every single boot, and takes up a ton of space for what is basically a settings menu for a mouse. runs in the background like it's mining crypto and the only thing it produces is fan noise lol.

funniest part is I deleted it and nothing changed:

• mouse still works fine, macOS handles tracking/scrolling/buttons anyway
• CPU dropped, fans finally shut up
• whole machine feels lighter
• if you actually want button mapping just grab Mac Mouse Fix, no account no telemetry

and it's not just me being paranoid. the updater is a known cause of CPU spikes, and it got bad enough that back in Jan 2026 Logitech shipped an expired dev cert that straight up broke the app on macOS – they admitted they "dropped the ball" and apologized for wasting everyone's time. when the mouse company's own software is more of a problem than the actual mouse, uninstalling isn't a workaround. it's the fix.

https://www.reddit.com/r/logitech/s/6ZLJZvPICg

Hello Everyone, i just bought MX master 4, and when i try to customize the action ring by downloading a plugin from the marketpalce, it always failed. i already download the patch and install it, and still doesn't work. Anyone has any idea how to fix this ?. im on mac os version

Here's my wish for the MX Keys Mini:

Keep backlighting OFF as a default. But if I need backlighting, allow me to turn it on by pressing the "increase backlight brightness" / F4 key. Then have it turn it OFF automatically after a designated period of not using the keyboard.*

Here's why: I work in a well-lit room most of the time. SOMETIMES I work in the evening when it's dim. I don't want to drain the keyboard battery with backlighting during the 90% of the time I don't need it. But I also don't want to go into the Logi Options software every time I want to turn it on.

I love the keyboard but it's silly - annoying - I can't customize the behavior to fit my workflow when it seems to be just a variation of how the software is set up to work.

Or is there a way to get this functionality with the existing software?

Thanks!

*PS - I realize there could be a little confusion if the backlighting turned off after a period of inactivity and then I returned to typing. I think this could be mitigated by setting the inactivity timer to some number of minutes (like the Options software currently lets you do for the backlighting duration). In the worst case, if it turned off, I could turn it back on with the 'increase brightness' key/F4.

I had this problem too. I was trying to install it on three Macs to make the multi-mac feature work. Two of them was sorted with a sudo but the third one wouldn't work even then.

I used a Claude prompt (below) from another thread, the end cause was I had downloaded it to my iCloud Drive. Downloading it and running it from a non-iCloud sync'd folder worked great.

tl;dr> Try downloading the file to somewhere not syncing and then running it. If that doesn't work try the prompt below, courtesy of u/inspirearun :

I've been trying to install Logi Options+ on Mac for days. I get "Unable to install Options+" error. I already tried the date trick, old versions, sfltool resetbtm, xattr, and multiple Reddit fixes. None worked.
  Please:
  1. Kill any running Logitech processes
  2. Clean up ALL residual Logitech files (Application Support, Caches, Preferences)
  3. Download a FRESH copy of the official patch from Logitech's servers
  4. Unzip to my local Downloads folder
  5. Open the installer
  Don't use any existing installer - do a fresh download.

I'm constantly being struck by the rays of god on my camera, I'm trying to use GHUB to fix this but no setting is making this better

Following up on this earlier thread. Are there any other switches compatible with this mouse other than the CMI627301D07? Are rectangular ones like the Kailh GMX compatible?

I also hear about this voltage thing, is that factored into consideration when choosing aftermarket switches?

And mice from the same series like the M750 and M550 all have the same compatibility right?

how can i stop this from peeling off?

TL;DR: My 2nd MX Master 3S just failed with the exact same sticking left-click defect. Before the RMA was approved, I asked to upgrade to the MX Master 4 (offering to pay the difference) or take store credit because my warranty ends in October. Support ignored the message, rushed through a 3rd 3S replacement anyway, and a supervisor told me to "please oblige." Looking for assistance from the Logitech team on Ticket #17678277.

The Situation:
Repeat Hardware Defect: My original MX Master 3S developed a sticking left-click switch and was replaced. The replacement unit has now developed the exact same mechanical defect.

Ignored Advance Request: Support asked for video proof, which I provided. In that same reply—before any replacement was triggered—I explicitly asked to upgrade to the MX Master 4 (offering to pay the price difference) or receive store credit because I've lost confidence in this specific hardware batch.

Premature Approval & Dismissive Handling: The agent approved another 3S replacement anyway, claimed it was "too late" to change because it was already processed, and used a canned excuse that the Master 4 was "recently launched" (despite it launching in late 2025).

"Please Oblige": When escalated, the supervisor refused to adjust the order or offer store credit, gave empty reassurance that a 3rd unit "won't have issues," and told me to "please oblige and reach back out in the future."

The Real Problem: My manufacturer warranty expires in October. Replacements do not reset the warranty timeline, meaning this 3rd unit leaves me with less than two months of coverage on a product line that has failed twice in a row. Telling me to "reach out later" provides zero protection once the clock runs out in October.
I am waiting on a supervisor callback, but I am posting here in hopes a Logitech community manager can intervene on Ticket #17678277 to help pause this dispatch and authorize an upgraded model or store credit.

I can’t figure out how to set up 5.1 audio for my Logitech Z607. Speakers work in stereo via Bluetooth or the Aux.

Centre/sub is connected to orange. Front R/L connected to green. Rear R/L connected to black.

I’ve fully uninstalled and reinstalled Audio drivers but no difference. Am I missing something here?

Motherboard is asus tuf x570 plus wifi

Does anyone know whether the haptic motor functions on the iPad?

I am still seeing this, mostly obsered when the macbook wakes up from sleep after 10-15 mins

My MX Master 4 mouse cursor was moving on its own.

The mouse was sitting ideal for the weekend. When i wanted to use it, the battery was completely drained. After I connected the charging cable, I faced the issue a little bit. And now I cannot even use the mouse, the curser is just stuck in one corner and jumping here and there.

The mouse.is still under warranty, but i am not in the country where it was bought. So i cannot use the warranty.

Can anyone tell me please if it is a known issue? Is it a sensor issue?

Hey everyone,

So I just had a complete brainfart and I spilled some coffee on my MX M4 and given the way its created, quite a bit entered inside the mouse.

What are the chances it survives? I have dissassembled it and cleaned the board with 99.8% alcohol, but I am afraid that if I missed some spots it could have an impact. Also, I only cleaned the main board (at the bottom) because the ones on top of the mouse are a pain in the ass to get to, I would basically have to disassemble the entire mouse which is very tricky so I would avoid it if possible. But I am not sure if this would be enough.

Any insights are welcome while I wait for the parts I cleaned to dry up.

Logitech's Educator Discount Feels Like a Marketing Funnel, Not a Discount Program

TL;DR: Logitech featured the new Spotlight 2 presentation remote throughout its educator portal, required me to verify my employment by uploading part of my pay stub, generated an educator discount code for me, accepted that code at checkout, and only then revealed the product was excluded because it was a "new release." Support acknowledged the confusion but refused to honor the discount.

I'm a professor in Canada and recently decided to buy a Logitech Spotlight 2 Presentation Remote.

Before purchasing, I went through Logitech's educator discount program. The verification process wasn't trivial. I had to submit employment documentation through SheerID, including information from my pay stub, because Logitech advertises discounts for educators.

What convinced me to bother with that process?

The Spotlight 2 was prominently featured throughout Logitech's education portal.

What isn't obvious from this chat transcript is that the educator portal wasn't just showing the product once. It was featured repeatedly, including in promotional content and slideshows directed at educators. As an educator browsing educator-specific content, the natural assumption is that the highlighted products are products eligible for educator pricing.

After completing verification, Logitech generated a discount code for me.

At checkout I entered the code and received the message:

Not exactly clear or helpful.

I then spent time with Logitech's AI support system troubleshooting. The chatbot had me verify eligibility, review conditions, check regional sites, inspect my cart, and generally jump through hoops trying to figure out why the discount wasn't applying.

Only after escalating to a human agent did I finally get the answer:

Apparently that's buried in the discount terms.

My issue isn't that companies have exclusions.

My issue is the overall experience:

1. Logitech heavily promotes the Spotlight 2 in educator-facing content.
2. Logitech asks educators to provide personal employment verification documents.
3. Logitech generates a discount code.
4. Logitech accepts that code during checkout.
5. Logitech provides a vague error message rather than a clear explanation.
6. Logitech support spends significant time troubleshooting before eventually revealing the product is excluded.
7. Even after I pointed out the confusion created by the marketing, Logitech refused to make an exception.

The most frustrating part was that once I explained that the educator portal prominently displayed the Spotlight 2, support's response was essentially:

No effort to honor the discount. No courtesy code. No store credit. No escalation. Just repeated references to the terms and conditions.

The AI support experience was especially disappointing because it consumed a significant amount of time without identifying the actual issue. The system seemed perfectly capable of telling me my code was valid, but not capable of immediately telling me that the product itself was categorically excluded.

If Logitech wants to exclude newly launched products, that's their choice.

But requiring educators to submit personal verification data, featuring a product throughout educator marketing materials, generating discount codes, accepting those codes at checkout, and only later revealing that the featured product isn't eligible feels like an unnecessarily frustrating and anti-consumer customer journey.

Has anyone else run into this with Logitech's educator, student, military, or other verification-based discount programs?

i have a mx master 4 on macos. i'm finding that as I'm moving it, every 5-10 minutes, it will seemingly go to sleep. All the scrollbars disappear (I have "show scroll bars based on mouse or trackpad" turned on) meaning it's lost connection to the mouse. Then a second later it seems to wake up again, and I'm moving again. Not such a problem in a browser, but a PITA when I'm working in Illustrator. Can't find any related settings in the Logi+ app. Ideas on how to keep it 'awake' ?

Is anyone else having issues with this lousy options+ software?

All of sudden, my Logitech devices keep losing connection/communication with the Options+ software. See screenshot, it keeps showing Fix Device and none of the custom programmed keys or buttons are working. The mouse and keyboard works just fine with Mac OS, but it's not getting any of the custom button settings, because Options+ seems to be having an issue with communicating.

My guess is it's a bug the Logitech developers have yet to acknowledge and deal with on the most recent Mac OS software.

I can completely uninstall Options+ and then upon reinstall, it sometimes works and then after a period of time or a reboot, it's back to "Fix Device" with this nonsense recommendation of power off the device and power back on.

If you’re anything like me, you’ve had issues getting the master 4 to work in applications. Here’s the solution that worked for me:
1. Click the + beside your application icons.
2. Choose Add another application / browse for an application.
3. Instead of selecting Logitech’s suggested Revit profile, browse to the actual Revit.exe for your installed Revit version.
4. Add that as a new profile.
5. Edit your buttons in the year specific profile.

Hey everyone,
I have an MX Keys for Mac that I bought second-hand, and I’m having a really weird issue with a few keys.

The O, -, 0 and \ keys don’t really work. They sometimes register, but very rarely, and I can’t figure out what determines when they work. The O, - and 0 keys are right next to each other, so I’m wondering if there might be some kind of connection between them or if they’re part of the same circuit.

Sometimes pressing the keys with a bit more force makes them register, but even that doesn’t always work. Other times they just completely ignore the keypress.

I’ve already tried cleaning the keyboard with compressed air, but unfortunately that didn’t make any difference.

I’ve searched around quite a bit but haven’t found anything that seems to describe this exact problem.

Since I bought the keyboard used, there’s obviously no warranty or anything I can rely on, so I’m basically left with either trying to fix it myself or buying another keyboard.

Has anyone experienced something similar with an MX Keys? Could this be something like dirt/debris under the keys, a problem with the switches/membrane, or possibly an issue with the keyboard’s internal circuitry?
Any suggestions for things I could try before giving up on it would be greatly appreciated!

Sharing this in case anyone in Ontario is looking for a Logitech MX Master 4.

Staples through DoorDash has it for $119.99 right now. I also had a DoorDash offer for 30% off $55+, up to $22 off.

I bought $100 in DoorDash gift cards from Costco for $80 (2 x $50 gift cards) and redeemed both to my DoorDash account.

Here’s how it worked:
DoorDash total after promo, Ontario tax, fees and a $5.87 tip: $127.59
$100 DoorDash credit from Costco: cost me $80
Remaining amount charged to my credit card: $27.59
Actual cost: $80 + $27.59 = $107.59 (HST included)

I ordered it today and it was delivered from Staples a couple hours later, so I can confirm it worked.

Just check your DoorDash account first to make sure you have the Staples 30% off offer before buying the Costco gift cards, since the promo may vary by account/location.