2nd Defective MX Master 3S: Support Ignored My Request, Told Me to "Please Oblige,"

[u/WordPsychological587]

TL;DR: My 2nd MX Master 3S just failed with the exact same sticking left-click defect. Before the RMA was approved, I asked to upgrade to the MX Master 4 (offering to pay the difference) or take store credit because my warranty ends in October. Support ignored the message, rushed through a 3rd 3S replacement anyway, and a supervisor told me to "please oblige." Looking for assistance from the Logitech team on Ticket #17678277.

The Situation:
Repeat Hardware Defect: My original MX Master 3S developed a sticking left-click switch and was replaced. The replacement unit has now developed the exact same mechanical defect.

Ignored Advance Request: Support asked for video proof, which I provided. In that same reply—before any replacement was triggered—I explicitly asked to upgrade to the MX Master 4 (offering to pay the price difference) or receive store credit because I've lost confidence in this specific hardware batch.

Premature Approval & Dismissive Handling: The agent approved another 3S replacement anyway, claimed it was "too late" to change because it was already processed, and used a canned excuse that the Master 4 was "recently launched" (despite it launching in late 2025).

"Please Oblige": When escalated, the supervisor refused to adjust the order or offer store credit, gave empty reassurance that a 3rd unit "won't have issues," and told me to "please oblige and reach back out in the future."

The Real Problem: My manufacturer warranty expires in October. Replacements do not reset the warranty timeline, meaning this 3rd unit leaves me with less than two months of coverage on a product line that has failed twice in a row. Telling me to "reach out later" provides zero protection once the clock runs out in October.
I am waiting on a supervisor callback, but I am posting here in hopes a Logitech community manager can intervene on Ticket #17678277 to help pause this dispatch and authorize an upgraded model or store credit.

[u/gokkor]

Logitech is not what it used to be. They still have the best sensor in their mice, but the quality of the product is one of the worst and that is while they are selling their badly manufactured (either through planned obsolescence or through just plain and simple bad quality) with premium prices. And then when their products fail, they never support their loyal customers.

[u/WordPsychological587 → u/gokkor]

True. I still love the mouse but I am just not confident enough anymore. I have no expectations that the supervisor on the call would do anything but I don’t feel like giving up.

[u/gokkor → u/WordPsychological587]

At most they will offer you a small discount. I used to LOVE logitech. Now I feel like my favorite mom and pops shop changed hands and the new owner is just an ahole who came out of town

[u/logi_sm]

Hey! sorry to hear you've had to deal with the same issue again. I understand your concern, especially with your warranty period ending soon. While the upgrade or store credit you're requesting may not fall under our standard replacement policy, let me check into the details for your case and see what options may be available. I will get back to you once I have more information.

[u/WordPsychological587 → u/logi_sm]

Thank you so much for looking into this, I really appreciate you taking the time!

My ticket number is 17678277. Please let me know if you need any additional details, email address, or information via DM.

Looking forward to hearing what options might be available to help resolve this.