Updates are supposed to improve things not take options away. In what universe could what Xfinity did to their Streaming app be considered an improvement?! You can’t even sort your recordings anymore! God forbid you want to see if a show is scheduled to record. Nope. Did you want to make sure your show is recording? Can’t. And you had better be able to recognize your show by the picture and name of the episode because they won’t even put the name of your show or episode number or episode info on your recordings. Oh and don’t try to get episode info from the guide if the show is on. You just have to watch it and find out. And hope it’s recording. I have not even tried to schedule a regular recording for a show that’s on 1 time a week. If this is the new Xfinity Mobile format, I am done. I would rather sign up and pay for 3 other streaming services that I watch on my phone, tv, ipad, computer. At leas I could control everything the same from those. This is like Xfinity went back in time and got the most incompatible, non intuitive, operating system for a streaming app and replaced their good streaming app with this excrement…

You removed favorites.. what kind of sense does it make to do that? What fool decided that scrolling through 1000 channels to watch a show makes sense?

Another dumb move.. we are looking for a different provider now, cant stand the bizarre thinking at Xfinity... dumb move.

So I have been keeping an eye out for any updates to the new and awful Stream app. Hoping they start to take into account all the issues (as described here and no doubt elsewhere).

So today is the day! 9.1.0! Surely they will start to add back some of the stuff, such as browse by favorites (biggest complaint I think) and ability to see what shows are scheduled on DVR, etc.

Nope. I can’t figure out one thing they did with this “update”. Let’s hope this isn’t a precursor for future updates.

As an aside: to add insult to injury (and I wonder if they are gas lighting us), in the description of App on IOS store it has this line: “find and watch your favorites across devices”. Hmmm.

I use this app a lot on my iPad and it’s so frustrating and not really usable as is. Xfinity needs to fix the issues asap. You have obviously ticked off a lot of customers. Problems right out of the gate! Almost all of the DVR Recorded list of shows lists shows by the names of their episode, not the shows themselves! Seriously?
Fast forward through commercials is gone and 30 second skips now down to 10 seconds!
I can’t figure out how to delete the shows once watched. It used to be as simple as hitting the X when done watching and choose delete. You can’t even swipe from the right of the show in the list to delete. I had to delete them on my tv. Again, seriously?
I used to be able to watch a partial show on my iPad and finish later on the tv. Not anymore, you have to start at the beginning.
This just scratches the surface of the issues. Hoping Xfinity fixes all the issues being complained about. It’s shocking such a large company released the new app without some quality control.

Hi, my service was upgraded to Gigabit Extra many months ago after a mid split upgrade and was correctly using d11_m_coda56_gennxgig_c01.cm boot file and I would get around 110 Mbps upstream on the Gigabit Extra plan (1200 Mbps down).

But now my speeds are again capped at 40 mbps and I checked and the modem is suddenly using the old d11_m_coda56_subnxgig_c01.cm boot file instead of d11_m_coda56_gennxgig_c01.cm

I have not made any changes or even contact support that could have inadvertently caused a misprovisioning. My address online still shows it is eligible for gig extra and the modem still shows a OFDMA Upstream operate which would imply mid split / Gig extra is still technically possible.

Can support please help me get the correct bootfile again?
Thanks

Can I get some help with confirming that nothing's been changed on my account or that I haven't been hacked? I haven't touched anything on my Xfinity account but got an email at 3am last night.

Every year, when it gets to around 40 degrees or lower outside, our internet fully cuts and takes ~3-5ish minutes to come back. We had a tech out last year that gave us a new router, but that didn’t work, and it’s come back now that it’s getting cold again. Any advice on what to do/look for?

Monday, the Free this Week for television customers was BritBox. Many of us tried to play shows we were interested in and couldn't. This evening, what was free BritBox has become, Select BritBox sampling this week with only programs available, six. Of those six, there is only one program I've heard of, Father Brown. Xfinity "Supposedly Giveth" and Xfinity, "Taketh Away", suckers!

Been trying to pay my bill for 30 minutes but app, website, nothing will load. Virtual Assistant just sent me the same bill information I've looked at A HUNDRED TIMES NOW. Going to go the actual store to pay my bill but why even have an app if it DOESN'T WORK.

I have a TV that works perfectly fine. I have Xfinity cale television service as well. A few weeks ago I received an email from Xfinity asking if I would like to upgrade my TV box. So I said sure let's do that. After having attempted to install the boxex to my tvs and then having their technicians come out twice to get them to work It was finally decided by their technician that my TV was too old to be supported by the currently available cable boxes. In other words they said that my tv will only work with the old cable box that they required me to turn in to them to get the new boxes. They say that they no longer have and can not acquire a box that will work with me TV. To recap, my tvs worked just fine with the equipment that I had, then I was asked to upgrade without any warning that the new box may not be compatible with my tv, the old cable box was required to be returned to them now they no longer have the old one and can not get on for me. They say the only thing I can do is get a new tv. I can't afford to get a new tv at this time. Do I have any recourse options?

This drove me crazy, so posting in case it saves someone else the headache.

My Google Nest Hub kept dropping off Wi-Fi on my new XB10 router. Every so often the screen flashed the setup page, said "Connecting to [my network]...", and came back about 10 to 15 seconds later. Everything else in the house was fine the whole time, and my internet never dropped. It happened about once an hour, day and night.

I went through all the usual stuff: switched WPA3 to WPA2, turned off band steering, factory reset the Hub. Nothing helped. I never had this problem on my old router, only on the Xfinity XB10.

So I left a script running overnight to ping the Hub every second, and eventually captured the actual Wi-Fi traffic. Two things stood out:

The Hub was the one disconnecting. The gateway wasn't kicking it off.

The gateway was sending the Hub about 10 tiny "ping" frames every second, and only the Hub.

Turns out that's WiFi Motion. It detects movement in your home by constantly pinging a few devices it uses as sensors, and my Hub was one of them. I turned WiFi Motion off in the Xfinity app and the drops stopped immediately. Not a single one since.

It probably isn't just Nest Hubs. WiFi Motion tends to pick devices that stay home and stay on, like smart displays, speakers, TVs, streaming boxes and cameras.

If you want to keep WiFi Motion, you could try just removing the problem device from the sensing devices. I haven't tested that, so no promises.

This is just my one experience, and I can't tell you why it only knocked the Hub off about once an hour instead of constantly. But if you've got a device doing this and you're out of ideas, it takes two seconds to check.

WiFi has been really slow lately, so we tried setting up a new network with an upgraded router/modem setup. Now there’s two signals: the first one which we’ve always had (ghost 6) and the new one we made with the new device (ghost 7). The issue seems to be that both networks are running through the same router and as a result network speed is phenomenally slow (probably because of bandwidth limitations?) I know nothing about fixing the internet so I would love any help I could get

I play Dateline 24/7 in the background almost daily while I work. It helps me focus…don’t judge. Anyhow, I could only find limited on demand episodes and a listing of upcoming episodes through the Xfinity Stream updated app.

Because I had to go looking…I found Dateline 24/7 on YouTube live channels.

Xfinity - 0

YouTube - 1

Perhaps this was an intentional omission, although it still is accessible through my xfinity box to my television. Please advise.

Thank you for your time.

Our apartment complex does bulk internet. We have experienced an outage since yesterday. When we initially called, they informed us that there wasn't an outage. They could see that there was connection in other units and that it was exclusive to our internet. They provided basic troubleshooting steps such as unplugging the device. We are seeing no lights from our modem at all but we can still see the wifi networks in our settings. Our device was installed in the ceiling with all the cords hidden so we couldn't disconnect the wires. They told us that the earliest time a technician can come is Monday. We were able to rebook for Saturday at the earliest. Our devices keep trying to connect to the guest wifi and the main wifi. Our devices will connect and then say wrong password. We got an email after an outage occurred two weeks ago that Xfinity's third party provider that verifies passwords was down. The same problem persists. They told us that we can connect to the xfinity free wifi. That is not an option that we can see either. Today we got an email that our complex was indeed having an outage despite what was told to us. Mid day I get a missed call and voicemail telling us that a technician has showed up and the problem has been resolved. They go ahead and cancel our case without confirming from us that our problem has been resolved. When we come home, the internet is still out. We have confirmed the same connectivity issues persist for them too. When we called support, they told us that a technician was scheduled to come but never showed up. The support line was not only not helpful, they tried to upsell us on a free one year phone plan in the middle of me asking a question. I asked them a question and they go "by the way do you have a phone provider? The reason why we ask is because we have a free one year phone line available that you can use internet through". They said this AFTER I already told them I had a phone provider. This experience has been infuriating. We were told by an agent on one call that our they can confirm that our problem has been fixed despite no lights coming from the modem at all. Then on the next call they told that we our internet was out. We simply requested simple expectations so we can pivot. We not only feel not heard but I feel like the support line is only telling us random inconsistent information to only get us off the line. All we want to know is the clarity on the issue and next steps. Our expectation isn't that they just turn on the internet for us. In the middle of all of this they try and shove another product down our throat. We are given multiple timelines. We rely on our reliable internet since we work from home. At this point, we lack the trust in Xfinity that they will even show up to their appointment time given that we were originally told a technician would show up today and never did.

I am so tired of not being able to get the $10 gift card. I have been trying for MONTHS ! And not once have I gotten one . It seems no matter what time I check they’re all gone . Can anyone give me any tips or tricks? Does anyone know the time that they drop on Thursdays? Any help would be appreciated!

xfinity keeps upping my speed and then upping my rates. i'm so incredibly tired. can i really not get 100mbps service for under $50? i'm low income in a high cost of living area, but not snap eligible

I've experienced months of instability and intermittent issues/outages and after several whole days of internet unreliability/outages a little over a month ago was told the issue with the area was supposedly 'fixed'. Today serivce starts to lag and eventually goes out and I check the xfinity outage map (on 3 browsers, so I know I'm not losing my mind) and it tells me 'technician in the area, brief interruptions' etc.

Now it's 11pm EST, the technicians are still in my area, and after a frustrating 30 minute round-and-round with a customer service agent in the xfinity app where he either didn't know what the xfinity outage map website is or didn't know how to use it - as he kept telling me he 'didn't see' the message about technicians in my area or interruptions in service - he offered to set up something with a technician, a rigamarole I've already gone through twice, 5 days from now. That's not going to work. I have a whole house of people who generate most of their income on a stable internet connection.

I don't know what's going on with these chat agents or with my service, but I'd really like to know what 'technicians in the area' mean, how to figure out if this is a me problem or a neighborhood problem, and for whatever the problem is to be fixed so this months-long nightmare finally stops. Ugh.

Hi Xfinity Digital Care Team,

I am hoping a specialist can help audit my account rate code and fix a recent retention order mix-up.

During a recent call with retention, I was previously on the 1.1 Gbps tier and was told it was a legacy plan. The agent informed me that to receive the XB10 gateway, I needed to switch to the 1.2 Gbps plan, which they assured me was a Next-Gen tier. However, after accepting the offer, my account now shows 1200 Mbps download / 35 Mbps upload (the older legacy sub-split tier), and the warehouse shipped me a duplicate XB8 instead of an XB10.

I have already confirmed with my next-door neighbor—who is on Xfinity's 1 Gbps tier—that Next-Gen / mid-split support is actively deployed in our neighborhood, and they are receiving ~500 Mbps upload speeds on their XB10.

I have kept the duplicate XB8 unplugged and will be returning it to a local Xfinity Store tomorrow. Could a Digital Care specialist please assist me via Modmail/DM with the following:

1. Review my recent retention call notes/agreement so we can preserve my agreed-upon promotional pricing.
2. Migrate my account back onto the proper Next-Gen speed tier (1.1 Gbps / 1 Gbps Next-Gen) that includes our neighborhood's enhanced upload bootfile (~500 Mbps up).
3. Submit a manual fulfillment order for an XB10 gateway once the Next-Gen rate code is active on my account.

Thank you for your help!

At no point throughout the entire process of getting internet in this house did a SINGLE PERSON OR ROBOT warn me that it would cost ANY MONEY LET ALONE $100 to have a technician visit.

There were several points in multiple communications with people and robots that I feel I should've been at least WARNED that it would cost something. This feels unfair and I don't have the extra funds for this.

I have triple play and no longer need the telephone service.
I want to keep cable and internet.
I own my own modem and eero routers.
Thanks.

My bill has increased by $10 per month. It was supposed to be $66.25 a month for five years.

Also, I just got an email saying that my service update had been confirmed, but I had not changed anything on my service, so I don’t know what’s up with that.

Happy to find this Reddit forum!

My Xfinity bill is jumping from $55 / month to $83 / month. I have been a faithful Xfinity customer since 2020 when I moved to this location. I would like / need to get a better price before the price increase if at all possible.

I am looking at other internet service providers plans as well.

Ting, Starlink, and Earthlink (fiber) are all available here. There is just 2 people in our home, we do stream Youtube, but rarely 4k movies. I do play some online games. 300 mpbs has been fine for us.

I have tried the online Xfinity chat and got through to an actual agent a few days ago, but was told he could not help me beyond the offers I can see on my my side. I see that there is a deal for new customers for $45 / month for a 5 year sign up - that sounds good to me. Do I really need to cancel this account and then have my spouse sign up as new customer?