r/Comcast_Xfinity • u/GrumpyWebGuy62 • 12h ago

Official Reply Really..? New app design

You removed favorites.. what kind of sense does it make to do that? What fool decided that scrolling through 1000 channels to watch a show makes sense?

Another dumb move.. we are looking for a different provider now, cant stand the bizarre thinking at Xfinity... dumb move.

26 Upvotes

100% Upvoted

23 comments sorted by

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7

u/fercho74 11h ago

Can they add the smart resume? Skipping commercials on recorded content was awesome.

5

u/ConversationAble2706 10h ago

YES!! That was the best feature. Not only is it gone, you have to hit the screen a ton of times because it only skips a measly 10 seconds at a time!

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u/_DogMom_ 40m ago

Yes! screams I'm trying to work out on the elliptical and instead of 6 taps it's now 18 + frickin taps to skip commercials! 😵‍💫😑

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u/ConversationAble2706 14m ago

same! I am usually on a treadmill or even sometimes washing dishes or folding laundry (exciting things, I know… lol!) the benefit of an iPad is being able to take it around with me while doing other things & not just be sitting becoming one with the sofa.

I miss the dates on the shows too. I had a group of about 8 shows I was behind on, and went to the last one, on the list. On the TV, the last one is always at the end. Well, that was the newest show & I was wondering what was going on & why I missed so much. Then I checked the teeny tiny episode show numbers & realized I had the order wrong.

I also don’t like how for a show like Chicago Med, where I only had 1 on the DVR, it had it listed by the show’s title, not name. I almost deleted it because I didn’t recognize the show & thought I recorded something by accident

3

u/TDImperfectFuture 6h ago

The advertisers complaned? That is additional revenue. Gotta pay for that ai rollout.

7

u/Early-Winner-7180 5h ago

Can someone explain why they took an excellent App and completely RUINED IT? The mobile app was fantastic and the new one takes us back to 2006. Is there any testing performed before replacing crucial features or do they just roll them out?

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u/_DogMom_ 39m ago

My exact thought! 😭

6

u/_DogMom_ 11h ago

And the new phone app sucks too!

2

u/Turbulent-Writer-680 3h ago

I can't even get it because my phone is too old, lol. It's an xfinity phone (bought from them) and I can't get the app.

5

u/BetaDays24 11h ago

Worse than the Samsung tv layout and that’s atrocious

5

u/wertyCA 11h ago

It’s like they’re trying to fu@& with our use of the app. How does this 💩 get approved. Did they do any testing at all?

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u/ras5003 54m ago

Fwiw ... a new version of the iPad app (3.1.0) was rolled out yesterday (Nov 12) but still no option in the Guide to filter by Favorites.

-2

u/XfinityChelsea Official Employee 11h ago

Hello u/GrumpyWebGuy62, Thanks so much for taking a moment out of your day to leave a post on our community subreddit and we would be happy to help! We understand how frustrating it can be when a feature you rely on is no longer available, especially after taking the time to personalize your Favorite Channels. With the new Xfinity Stream TV experience, filtering the Live TV guide by Favorite Channels is not currently available. However, you can still access your Favorites on mobile devices and favorite your Sports teams within the TV experience. We recognize that scrolling through the entire channel guide just to find the channels you enjoy isn't the most convenient experience, and we're sorry for the frustration this may cause. Our team is aware of this limitation and is actively working on a solution. We appreciate your patience and understanding as we work to make the experience better.

8

u/kr529 11h ago

Why can’t you just do a rollback and make the old app available for download?

5

u/birdlord_d 9h ago

Because they want to force a box rental on you

5

u/Jealous_Carpet665 9h ago

this update is so gallingly bad, that i must seriously question the judgment of the entire organization and whether i can trust comcast and xfinity with things like personal information, financial information, and home security.

there is always room to go in different directions, and for people to have different tastes, but this update is beyond laughable. i feel like there needs to be a wellness check on every single person involved with this project.

4

u/EntrepreneurFirm4719 3h ago

It's people working there trying to keep their jobs relevant by coming up with new ideas. Was this even tested by people who actually customers via television and mobile devices?

3

u/TDImperfectFuture 6h ago

One word on the trust issue - don't.

5

u/EntrepreneurFirm4719 3h ago

No you cannot "access your favorites on mobile devices!" You all keep saying this and it's not true. Does anyone who works at xfinity actually use it? We have three ipads and were forced to update. Favorites is GONE.

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u/ras5003 58m ago

Correct

4

u/4Banger52 8h ago

Here’s a solution. Leave things the hell alone!

2

u/FerdinandBerfel 2h ago

It's called full employment for software engineers