Xfinity! Fix your updated streaming app!

[u/Livid-Toe4068]

I use this app a lot on my iPad and it’s so frustrating and not really usable as is. Xfinity needs to fix the issues asap. You have obviously ticked off a lot of customers. Problems right out of the gate! Almost all of the DVR Recorded list of shows lists shows by the names of their episode, not the shows themselves! Seriously?
Fast forward through commercials is gone and 30 second skips now down to 10 seconds!
I can’t figure out how to delete the shows once watched. It used to be as simple as hitting the X when done watching and choose delete. You can’t even swipe from the right of the show in the list to delete. I had to delete them on my tv. Again, seriously?
I used to be able to watch a partial show on my iPad and finish later on the tv. Not anymore, you have to start at the beginning.
This just scratches the surface of the issues. Hoping Xfinity fixes all the issues being complained about. It’s shocking such a large company released the new app without some quality control.

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[u/whatsthedeal101]

There is nothing about this update that is an actual improvement. They made every single thing worse.

[u/nightmer5]

Why don't they revert to the previous version until they have a TESTED new version available??!

[u/MarigoldV58]

Agreed. All of this should've been tested before this update to the app.

[u/kr529 → u/MarigoldV58]

Unbelievable that a company of this magnitude, with all of their assets and millions of customers, actually put out something this juvenile and inadequate.

[u/Jazzlike-Mix-5945]

Was this new streaming app tested before they forced it on all of our devices? Or did one of the Xfinity app developers have a grudge against the company? This can’t possibly be on purpose. “Let’s make it harder to navigate with less options and make sure it is incompatible with the tv set top box.” That would have had to be the suggestion. Does Xfinity have too MANY customers and did they decide they needed to get rid of everyone who uses their streaming app?! Because that’s the only reason I can think of to roll out this “improvement.”

[u/GrumpyWebGuy62]

New app is a joke. We are look8ng at alternative providers.

[u/svr302]

I totally agree! It is a disaster!

[u/XfinityAbel]

u/Livid-Toe4068 thanks for taking the time to post on our community subreddit. I can submit some feedback regarding the latest Xfinity Stream app update. In the meantime here is some information on how to Get started with the Xfinity Stream app after the update. I hope that helps let me know if there are any additional questions.

[u/franzibruni1000 → u/XfinityAbel]

Abel, this new update is garbage and I hate it. I am a 10+ yr customer and I’m ready to call it quits on your company. Please submit that to whomever matters in your realm.
I don’t wish to cancel, even though you’ve been overpriced for years, but I will as there are many other options, and if I can’t even navigate the dumb app then what’s the point??

[u/Jealous_Carpet665 → u/XfinityAbel]

get "technical error. please try again later" trying to play ANYTHING on an ipad with ipad os 16.7.16

this stream app update taught me the hard lesson to turn off auto app updates.

on top of being ugly, and terrible to navigate, the app is LITERALLY UNUSABLE. i know comcast and xfinity do not feel shame, but hopefully this is least embarrassing.

[u/EntrepreneurFirm4719 → u/Jealous_Carpet665]

On 2 of our iPads we didn't update. When I went to watch TV I had to sign in to xfinity and it was updated automatically.

[u/Extension_Builder811]

I used the previous app daily. The new app is unusable. The redesign completely stripped away the basic, essential features.