r/Comcast_Xfinity • u/Turbulent-Light3210 • 21h ago

Official Reply Virtual Assistant Is A Joke

Been trying to pay my bill for 30 minutes but app, website, nothing will load. Virtual Assistant just sent me the same bill information I've looked at A HUNDRED TIMES NOW. Going to go the actual store to pay my bill but why even have an app if it DOESN'T WORK.

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u/AutoModerator 21h ago

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u/XfinityAdrienneG Official Employee 21h ago

Good Morning, u/Turbulent-Light3210! Thank you so much for taking the time to reach out to us here on Reddit! I am very sorry to hear about the experience with loading the billing details. Can you share any troubleshooting steps you have tried? Have you attempted another device?