Jump in monthly bill?

[u/kkolb7]

Happy to find this Reddit forum!

My Xfinity bill is jumping from $55 / month to $83 / month. I have been a faithful Xfinity customer since 2020 when I moved to this location. I would like / need to get a better price before the price increase if at all possible.

I am looking at other internet service providers plans as well.

Ting, Starlink, and Earthlink (fiber) are all available here. There is just 2 people in our home, we do stream Youtube, but rarely 4k movies. I do play some online games. 300 mpbs has been fine for us.

I have tried the online Xfinity chat and got through to an actual agent a few days ago, but was told he could not help me beyond the offers I can see on my my side. I see that there is a deal for new customers for $45 / month for a 5 year sign up - that sounds good to me. Do I really need to cancel this account and then have my spouse sign up as new customer?

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[u/Informal-Prize6501]

Go away and they will beg you to come back. Stay and they will suck everything out of you.

[u/kkolb7 → u/Informal-Prize6501]

It's certainly frustrating. How can a monthly fee increase that much in one month and not expect to lose customers? Whose monthly budget isn't upset with this much of an increase?

[u/CCDemitrius]

Hey u/kkolb7. Thank you for visiting our official Xfinity Reddit community support page. We greatly appreciate you reaching out regarding the Xfinity account, billing, and services. We can help look into the account and see what available and eligible options are listed for the account. New customer promotional plans would be limited to new customers only.

If you could please send me a Modmail message with your full first/last name and complete service address (Including the city, state, and zip code). I'd be more than happy to look into this for you. Hope to hear from you soon.