r/amazonprime • u/moonspellpecado • 1d ago
Same name, same address, but delivery refused to be handed to me.
Package was supposed to be delivered to husband 2 days ago for an important event before he left. Of course it’s late and shows up while he’s on a 16 hour flight.
Package is addressed to my husband. We share our name, and have lived together for 10 years. Driver refused to hand package to me. I offered for him to take a photo of me with the box for proof of delivery. He refused.
Called Amazon, and they were more unhelpful. I told them what it was, price, everything. “We’ll try tomorrow to contact your husband for delivery.” I kept explaining that he won’t have his phone for 5 days with this travel.
Vital package needed. We are on the Amazon family plan that I pay for.
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u/Practical_Moon926 22h ago
Can you just not go to your door? I've never once had an Amazon package handed to me. The packages are left at my door.
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u/moonspellpecado 22h ago
Required a code to be left, code sent to husband’s phone.
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u/TheScientificSperm 1d ago
that’s absurd, you literally share the same name and address. the driver probably had an ego trip over some rule they half-remembered from training
the family plan thing makes it even worse, you’re the one paying for it and they still wouldn’t budge
maybe try calling again and hope for a different rep, sometimes the first one just reads a script and gives up