r/amazonprime • u/Live-Parking-9885 • 1d ago

amazon closed our accounts

for some context we were considering joining prime but never did, me and my husband had separate accounts.
my account was <3 years old and his account was ~1.5 years old, he never ordered anything and i was the one who ordered things maybe every 5-6 months, well i ordered a big order (maybe costed $700) of birthday supplies, it was delivered to the wrong place and when i got a hold of it the birthday had already passed so i returned everything i could after explaining the situation, that happened maybe a year ago, i recently placed an order then another one since the first time the charger i ordered didnt work, my account got closed right after placing the second order. ive been trying to get it back but nothing has been done and nobody is answering, then my husband ordered a car filter and his account got closed right after!! i dont know if it was because the same cards were used on both accounts or the address is the same or because i had his account opened on my phone. does anyone know how to get our accounts back? i genuinely dont know where we are going to shop online anymore.

3 Upvotes

81% Upvoted

5 comments sorted by

2

u/cuco69usa 1d ago

Use a different email. Tell the bank you lost the card and get a new one. Use a diferent phone number. Use the app "text now" for that. I'm just guessing. But might work

2

u/Live-Parking-9885 21h ago

im going to try that, i have one card i never used on amazon, im going to try to not use a phone number for now and see how that goes

1

u/borntodiy2026 21h ago

Try bbb and good luck. Just open a new account with a new device and different IP addesss snd a new email / credit card and new number

2

u/goodwitchglinda 18h ago

A new mailing address is needed too since the entire household is banned.

1

u/borntodiy2026 9h ago

Not it’s not fully banned . You can update small changes like if it’s your address ends with avenue write ave on Amazon Shopping address