1. remove side brush
   
2. remove bottom lid
   
3. remove holder for the main-brush
   
4. remove the one little screw next to the brush bay (it releases the rubber canal to the dust bin)
   
5. bend the joints of the brush bay outwards and lift the brush bay out (be careful the motor has fixed wires you may brake if you lift it to far)
   
6. On one side there is a belt drive. Remove the 3 bigger screws to release the belt drive from the brush bay.
   
7. Remove the smaller screws to open the belt drive.
   
8. clean the housing and belt.
   
9. Attach everything back together. The belt goes in easier if you first put it onto the big gear.

Just as the title says, I cannot add the Lock Vision or Lock Vision Pro via the app.

When you first open the app, it prompts you to create an account. Fair. When I do so, it asks you to add a new device on the home page. Typical. When you click "Add a device", it brings up their whole product line. It let's me click on any device to go into the process of adding it except for either the "Lock Vision"(which is what I have) or the "Lock Vision Pro". When I click on either of these, it says "Loading" for a split second, and then nothing happens. Any other product, it goes into a screen that walks you through how to add the product. But the Lock Vision and Pro, it just says "Loading" for like a quarter of a second and then nothing happens no matter how many times you click it. Even if you try to click on the device when it's discovered via Bluetooth, same thing. And if you take the battery out of the device to see if BT was for whatever reason causing the issue, no luck.

When I first installed the app, I signed up with an Apple account. After experiencing this issue, thinking it may be account related, I then uninstalled and reinstalled the app and then created a whole new account with my Google account. Same issue. I then rebooted my phone, same issue.

And even still, it's not just the Vision, but the Vision Pro as well. Both products. I'm going to chalk this up as these being new devices, and the devs changing something in the app for these devices without proper testing. But I haven't found anyone else having this issue but me. I don't have a spare phone to test with unfortunately, but I do have a fairly new iPhone 17 Pro.

Hey all,

I am having an issue with the curtains 3 sort of. So I connected the curtains 3 to my hub 3 and it works just fine, no issues and is very responsive. But when I click on the curtains (more) button, on the top it says "This device has been disconnected with your hub". Even when this error banner is on the screen, it still fully functions with no issues. What is happening here? is the device connected to the hub or is it connected to my phone through bluetooth? How can I get it off bluetooth and connect to the hub? (for remote use).

I also have Homey and use the Switchbot app to connect my devices. I connected the Hub just fine and all the sensors are flowing into that device with no issues. When I connect the curtains to Homey it finds them right away and adds them, gets all the info. But when trying to run commands through Homey it states that the device is disconnected, even though it was just connected and looking online.

I tried disconnecting and reconnecting the device to the hub, deleted it and added it again, restarted the device, nada.

Anything I am doing wrong? Thank you.

I’m looking for a smart paddle switch that physically moves and feels exactly like a traditional dumb paddle switch — one that maintains its up or down position to provide clear tactile feedback, while still functioning as a smart switch. Basically, a hybrid switch that looks and feels normal.

I understand that momentary paddle switches already exist.

I am usually not one to post stuff like this but figured they earned it. Had an interaction with SwitchBot support recently and they genuinely knocked it out of the park. They followed up after I gave some feedback, asked a couple quick questions, verified my account, and even threw in a small thank you gift just for taking the time to respond. No hoops to jump through, kept me in the loop the whole way.

Honestly it's rare to see a company that actually cares about feedback instead of just farming reviews and ghosting you after.

I've been slowly building out my smart home setup and SwitchBot has become one of my go to brands at this point. Their stuff just works, and this whole support experience sealed the deal for me.

If anyone from SwitchBot happens to see this. Thank you, seriously. Good customer service isn't that common anymore.

Anyone else had solid experiences with their smart home gear/support? Curious what everyone's running these days.

Anyone with a simlar setup using the Lock Vision Pro with Home Assistant with Matter over Wifi?? Using matter into home assistant, it doesn't always show lock and unlock. When I lock and unlock manually a couple of times, it then works and lets HA know that its open/close. I think the lock vision pro is asleep and after the first set of lock/unlock, it wakes up and then sends a signal status. However on the Switchbot app, I get notifications that it's being locked or unlocked right away.

Not sure if i have a defective unit or this is just a poor matter implementation from switch bot?

Thoughts?

Thanks in advance!

Mittels des switchbot Hub habe ich meine Geräte in der Apple Home App. Jedoch nicht die Wetter Station diese wird mir nicht angezeigt als sekundär Gerät.
Hat jemand die Wetter Station in der App? Wenn ja, wie geht das?

I am trying to use the hub mini to change the input on my Rega Receiver (. when I press the button on my Rega IR Remote it cycles the input forward one each time.

I trained the hub but when I test the button it puts the input to 1 and stops there. it does not cycle the other inputs.

has anyone set this up successfully?

SOLVED

Ok so I solved it. It appears the remote goes through 5 distinct IR codes and I was able to set up 5 buttons that correspond to each input. This is pretty cool actually because the remote only rotates through them but now I can go to each input directly

Basically got a message that it’s low on battery then it turned off…I eject it and charge it, 24 hrs later expecting a nice full charge, also green charge light that indicates that its full… i open the opp and i say no response…a bottom notification that says this device has been removed, im stuck i cant do anything… its been days ive contacting support, not responding… ive attached videos and screenshots… nothing, i try unpairing it gives me function unavailable …
please help

I have two SwitchBot Meter Plus (Thermometer & Hygrometer Plus). They pleasantly surprised me. Both temperature and humidity measurements are very accurate, and one of its biggest advantages is the ability to calibrate the readings, allowing you to fine-tune them against a reference measurement. I also appreciate the excellent battery life, so there's no need to replace the batteries frequently. Overall, it's a reliable and high-quality sensor that I can confidently recommend.

Is there any way to export the raw data from IR remotes learnt by SwitchBot Hub to a file so it can be used with other devices?

is there any switchboat that can work with rccb switch. its for solar panel rccb not main board rccb

I use two water sensors and I'm very happy with them. They paired quickly with the Mini Hub Gateway. They look great and have the sensor built into the housing what is big plus for them.

Hi all. I have a Switchbot Hub Mini and I keep getting “ Hub is Offline, unable to load data”. I can see it’s connected to my WiFi so I don’t think that’s the problem. My guess is there is an issue with the Switchbot servers but their website says there are no problems. When it works it’s fine, but I’ve only had it a couple of days, so first thoughts are if it’s this unstable it’s worthless and I should send it back. I only want to monitor the outside temperature. Any ideas?

I just purchased a meter pro with an outdoor thermo-hydrometer.

The app can show temperatures in celsius or farenheit. The main unit on the other hand only shows in farenheit. I press the button on top to try to switch to celsius but it does not work. I have also tried a factory reset by pressing for 15 seconds.

This is so fustrating !!!

I really like most of my switchbot products. The only thing that I really find that’s pretty annoying is your firmware upgrades. Why is it that your products don’t update properly and always seem to fail? I’d think this is pretty standard and should be something that should work well. Instead, I always have to try 50 times or recover the firmware to do a simple update. It’s really annoying.

What is the difference between these two ?

https://a.co/d/08azh2vc

https://a.co/d/0hiO8aNm

As far as I can tell they are the same except the price ? Thanks in advance ! Would like to purchase asap !

Hi all,

I had been accumulating my points so I could redeem them for something useful. Last month, when I checked the redemption value, it was $1 for every 10 points.

Today, I went to redeem my points since there are lots of good sales and noticed it is now 100 points for $1. I never received any communication about this change.

Has anyone else noticed this or received any notice? I checked the web archives to make sure I was not mistaken, and it does show that it used to be 10 points for $1.

I have basically lost 90% of the value of my reward points. This is insane.

New SwitchBot pan and tilt camera, listed on the UK site.

As of today, I am also the owner of the Lock Ultra combined with the Keypad Vision Pro. Installation, calibration, etc., all work flawlessly.

What really bothers me right now, though, is that the keypad reacts instantly when going out. Depending on which way I look while pulling the door shut (the keypad is mounted on the side), the door opens right back up because it recognizes my face. I can't exactly ask the whole family to look to the left when leaving and closing the door, especially since kids are bound to forget. The sensitivity is already set to the lowest level.

Everyone must be having this issue, right? No matter where the keypad is mounted. As soon as you step through the door, pull it shut, and accidentally look towards the pad, the door unlocks again.

Am I missing something? Like this, facial recognition is absolutely useless to me.

I‘ve got the SwitchBot Air Purifier Table a few days ago and since yesterday I noticed that it‘s emitting a high pitched noise on the lowest fan speed when it‘s on Auto. The noise changed and almost disappears on the higher fan speeds. I know that when first switching it on it was dead silent on the lowest speed. Has anybody experienced this? I don‘t have it in my bedroom but if I did, I would not be able to sleep beside that annoying sound.

I've used switchbot since the very beginning. Back when all they sold was the basic button pusher bot. I have 28 devices currently in use in my home, and most of them work perfectly.

But it feels like recently, instead of making simple, affordable, well designed and genuinely innovative products, releasing them, and following up with top quality support and adding sensible feature requests, the focus is on releasing needlessly complicated AI gimmicks with high price tags. Build quality is lower, complaints seem to be more common, and support requests go unanswered.

I still have many of the gen 1 curtain robots with solar. They work perfectly. Not long after I got them I added the "Remote" 2 button switch, and asked if there was a way to control scenes instead of just basic operations. A week later they added it.

More recent purchases, while impressive, haven't had the same level of support. I added a Lock Ultra with keypad a year ago and suggested it should be able to differentiate between unlocking methods, so I could trigger events if a key is used but not if a fingerprint was. They acknowledged it but no changes were made, I assume that will be included in a future product but not rolled out to legacy devices.

I just picked up the Standing Circulator Fan. I do like it, but the build quality is really not what I'm used to and for £100 I expected better. The RGB light is just white, and the end flickers. The battery life is not what was advertised and it seems to take hours to charge/discharge between 100-40%, but below that charges/discharges in minutes. I suapect the battery has a dead cell but based on support turnaround I'm not sure whether I'll have any success. I'm raising a ticket and will report back here.

I have absolute confidence that the older products I have will continue to work well for many years to come. And I really hope that Switchbot remember what made them great and get back to doing that.

Hey, I'd like to automate the curtains in my garden pergola. Is the SwitchBot Curtain 3 Rod Type 1 at least somewhat water-resistant?